Booked reservations on line and paid $370 . I received an email a few hours later telling me that my booked and confirmed reservations were canceled and that I should expect a refund on my credit card within several days . If I wanted to place a hold on my card I would have done it myself . Terrible business practice to pull money out of my card and then quickly cancel the reservation. Cusco is beautiful, but this has placed a negative thought on our experience . With tourism only 60% of 2019, I would think all businesses would do whatever possible to provide a great experience for the tourist. Non smart at all.
Dear Mr. R. Lee Pitts & Mrs. Madeleine Herrera: The situation with you was the next: you booked at 15:12 pm on Fri July 2, 2022, Since we were full for your travel date (Sunday July 3, 2022), We have cancelled the tour one hour later from your booking time (16:19 pm on Fri july 2, 2022). We explained on a very polite way that we were not having spaces for the tour, and we issued a refund, we also informed you that the money will be on your account on the next hours or will take maximum 48 hours. (we did not take any cent from your money, we processed the 100% refund). all that was explained but then you wrote us, trying to force us to provide the tour at any cost. We are an honest and very hard work company, we honor to all our customers with a clear and truth information. At this case, you got upset because we were not having the spaces for your last minute booking, we cannot provide the services if there is not availability in our operations, would be easy for us to just take your booking and put you with other company with maybe a lower quality and take a commission, but that is not the way we work, we are always trying to give our best for all our customers. I understand you got upset, but you as a CEO of CONEY PARK, should understand that we cannot play with the quality of our services, if we cannot provide something, we will inform that and you are free to choose other company or other activity, especially considering that your booking was a last minute booking. We could understand if the booking would have been done with more than 24 hours, but this is not the case. About your last phrase “With tourism only 60% of 2019, I would think all businesses would do whatever possible to provide a great experience for the tourist. Non smart at all.” yes. We are at the 60% of tourism compared to 2019, and we would not do “Whatever” possible to provide the tour, (that is a very rude way to do business, on the other hand, we have the philosophy to do our best for our customers not “whatever” possible). We would like to invite to all our customers to come with us, to have the most honest experience and the enjoy the effort and passion that we put on our small family business. We just want to invite to all our customers to trust on us and to experience our small local family business with no fears, we are going to be always ready to have fun with you!. About Mr. R Lee Pitts & Mrs. Madeleine Herrera, we would like to invite them to be fair with people, to thing on the damage they can do to small business just because they do not have what they want “Whenever” they want! We cannot image how Mr. R. Lee Pitts threat to his employees at Coney Park with that way of act and thinking. Our most sincere invite to our future Customers. Warm Regards from Cusco, Perú.
