Destaques do Midtown - Nova York Melhor Tour de Hits

It is unfortunate this guest has chosen to lie despite trying to accommodate then. The tour went to as many destinations as possible in the time allotted. The guest arrived with major health issues and did not inform us ahead of time. If we had known they were unable to walk we would have recommended a different experience. We are always very sensitive to health and physical needs but we can’t be prepared if guests don’t tell us they can’t walk more than half a block without needing a break. We have a fleet of private cars for hire or other tours that don’t cover a huge area like midtown. Our guides job is to provide history on the places our guests visit , not just to walk you around silently, so the mention that the guide did his job by explaining what the guest was looking at is confusing. It informs us that this guest did not want a tour, they wanted to check spots off a list simply to say they’d been there, not to actually experience it. This guest also refused to respond to our communication by messenger or text in advance , arrived late, and they initiated stopping the tour. If a guest tells us they literally cannot walk anymore due to health, how are we supposed to continue a tour? It’s unsafe. My guide had already provided 2.5 hours of touring when they opted to cancel and return to their hotel. It is unreasonable to ask a tour guide to wait around while a guest goes back to a hotel to rest in the middle of the tour. We believe this review is slanderous and should be removed immediately. We have a perfect five star rating from guests who were not disingenuous and who arrived on time.