Deck de Observação do Burj Khalifa – Passe Prata do 125º Andar

Dear Yvonne_D, Thank you for sharing your feedback. We are genuinely sorry to learn that your travel plans were disrupted and that you were unable to visit Dubai due to the circumstances in the region. We fully understand how disappointing this situation must have been and appreciate the challenges caused by travel advisories and unexpected changes to your plans. While our tickets and bookings are subject to the cancellation policies set at the time of purchase, we regret that our response left you feeling unsupported or that we did not meet your expectations for customer service. Please be assured that we value every guest and never intend to appear unsympathetic to difficult situations beyond a traveler’s control. Your comments have been noted and shared with our team as we continually work to improve our communication and guest experience. We appreciate your feedback and thank you for bringing your concerns to our attention. Kind regards, Hammad Abbasi Guest Services Manager ORIENT TOURS LLC

Dear Dalia, Thank you for your feedback regarding your visit to Burj Khalifa. We sincerely apologize for the extended waiting time you experienced despite having a pre-booked slot. During peak periods, visitor volumes can significantly impact elevator access and exit times, and we understand how frustrating this must have been. We also regret any confusion caused by the instructions provided. Your comments have been noted and shared with the concerned teams for review and improvement. We truly appreciate your feedback and hope to welcome you again for a smoother experience. Kind regards, Hammad Abbasi Guest Services Manager ORIENT TOURS LLC

Dear Brian, Thank you for sharing your feedback regarding your Burj Khalifa visit experience. We are very sorry to hear that your visit did not meet your expectations, especially on such a special occasion as your 70th birthday. We completely understand how disappointing it must have been to miss the sunset and experience long queues despite arriving early. Your comments about the timing and crowd management are important, and we will take them into consideration to help improve future guest experiences. We sincerely apologize for the inconvenience and regret that this visit did not provide the memorable experience you had hoped for. We truly appreciate your feedback and hope to have the opportunity to provide a more seamless experience on another occasion. Kind regards, Hammad Abbasi Guest Services Manager ORIENT TOURS LLC

Dear Mary, Thank you for taking the time to share your feedback about the Burj Khalifa At the Top – 124th Floor Silver Ticket experience. We’re delighted to know that you found the visit worthwhile. We sincerely apologize for the confusion caused by the change of vehicle and drivers, as well as the additional waiting time. Your comments are truly appreciated and have been shared with our operations team so we can improve coordination and ensure a smoother experience for our future guests. We hope to have the pleasure of welcoming you again and providing an even more seamless experience next time. Kind regards, Mr. Hammad Abbasi Guest Services Manager ORIENT TOURS LLC

Prezada ReinaldaMelo, Obrigado por partilhar a sua opinião connosco. Estamos muito felizes em saber que teve uma experiência incrível no Burj Khalifa At the Top – 124º andar e apreciou as vistas deslumbrantes do edifício mais alto do mundo. A sua apreciação significa muito para nós. Esperamos ter o prazer de recebê-lo novamente na sua próxima visita a Dubai. Atenciosamente, Sr. Hammad Abbasi Gerente de Serviços ao Hóspede ORIENT TOURS LLC

Cara CONCETTA, Grazie per aver condiviso il tuo prezioso feedback. Hai assolutamente ragione: durante l'alta stagione, pianificare in anticipo e optare per servizi fast-track può fare una differenza significativa nel migliorare l'esperienza complessiva. Apprezziamo molto che tu abbia sottolineato questo utile consiglio per i futuri viaggiatori. Siamo lieti che tu abbia dedicato del tempo per condividere la tua opinione e speriamo che la tua visita al Burj Khalifa At The Top sia stata piacevole. Non vediamo l'ora di darti nuovamente il benvenuto durante il tuo prossimo viaggio a Dubai. Cordiali saluti, Hammad Abbasi Responsabile del servizio clienti ORIENT TOURS LLC

Dear amitm, Thank you for sharing your feedback. We sincerely apologize for the long waiting time and the delay you experienced during your visit to At The Top, Burj Khalifa – 124th Floor. We understand how disappointing it must have been to miss the planned timing and experience sunset later than expected. Your point regarding clearer guidance on Fast Track options is well noted and appreciated. Please be assured that your comments have been shared with the relevant teams to improve queue management and ensure guests are better informed about available upgrade options during peak hours. Enhancing communication and guest experience remains a priority for us. Thank you once again for your valuable feedback. We look forward to the opportunity to serve you better in the future. Kind regards, Mr. Hammad Abbasi Guest Services Manager ORIENT TOURS LLC

Dear Mary Thank you for sharing your feedback. We’re delighted to hear that you found Burj Khalifa At the Top – 124th Floor to be a must-see experience in Dubai. We also appreciate your note regarding the optional professional photography services and will ensure this information helps future guests plan their visit better. We hope to welcome you again soon for another memorable experience. Kind regards, Mr. Hammad Abbasi Guest Services Manager ORIENT TOURS LLC

Dear Joseph_G, Thank you for sharing your wonderful feedback on your visit to Burj Khalifa – At The Top. We are delighted to hear that you had an awesome experience and created memories to cherish for a lifetime. It’s always rewarding to know that our guests enjoy the breathtaking views and the vibrant atmosphere. At Orient Tours LLC, we strive to make every experience special, and your kind words encourage us to keep delivering exceptional service. We look forward to welcoming you again for more unforgettable moments in the UAE. Kind regards, Mr. Hammad Abbasi Guest Services Manager ORIENT TOURS LLC