De e para o aeroporto de Punta Cana(PUJ)Todos os lugares e hotéis em Bávaro Punta Cana

They did not show up, they left me at the airport with a child, and they did not refund me. Along with us, there were other families in the same situation, to avoid. Bad moments and losing money, it is better to look for another company.

This company is the worst transfer/tour operator I have ever had to deal with. If you do not want to have your vacation ruined and get hurt, please do yourself a favor and do not use the services of this irresponsible and inefficient company. Besides the transfer from the airport to my hotel, I booked the Isla Saona tour after insistence of the agent who took my airport transfer reservation. First of all, it seems that this company uses multiple individuals/contractors to provide the services they offer, very inexperienced people that own their own old boats and facilities. The driver dropped us off in Bayahibe and it took a while to find out which person among many, many others, had our reservation. After finding the person, we had to be chasing him around just not be left behind. The experience on the boat was fair. But at the moment of disembarkation at Isla Saona, the person holding the boat to keep it steady got distracted and the boat receded into the water making me fall off the boat and hurt my right foot and also getting a gash in my back. I had to be carried to the shore because couldn’t walk using my right foot. My back was also bleeding. All day long I waited for someone to administer first aid to my foot and the gash on my back, I was promised to have paramedics to see me once we were back in Bayahibe. Once we arrived, no paramedics and no one wanted to take responsibility for my situation. I contacted the person that made my reservation and he had one of the operations managers contact me. This person made the bus driver take me to a clinic in downtown Punta Cana where my insurance was not accepted and ended up paying US$225.00 for the X-Rays and to clean, disinfect and cover the gash in my back. Since I paid a total of US$220.00 for the tour, I requested to receive credit thinking that it was going to be easier to request a refund for the clinic expenses, just to make it easier on both sides. But since there was no response to that request, I submitted the invoices for the clinic and the prescriptions to the email provided by the operations manager: finance@daimondtoursrd.com. I also sent copies of the invoices to their main in office located in 8201 Peters Rd, 1000 #3, Plantation Fl 33324. All this happened on Friday, May 15, 2026, and to this date, July 6, 2026, I have not received any email, phone call or letter regarding the request for reimbursement/refund. We are still working on pursuing this request using other means.

Upon arrival, we walked out and saw the representative with our name on a board. They said our “luxury car” would be there soon. After several calls and about 45 minutes later, they walked us out to the street to be picked up. Vehicle was dirty. There were 5 of us. My son called the office the next day and we were assured that our return to the airport would be excellent. Once again they were 30 minutes late and the van was a piece of junk. Only positive thing was that driver was personable.

This company is the worst company for transfer to hotel. Their website is a total fake. Their vehicles are rundown and to get a refund if you pay by Zelle, it’s impossible. I will never use them again. I had other people came on the trip different days. They all had trouble with them. Try to call the office in Colombia can’t get through even on the excursions. They’renot allowed to go on the premises. They don’t have permission stay away from these people bad news even the people in the airport says they’re the worst. Hope this can help.Thank you.

These people are scamming left and right it seems like a criminal organization. I prepaid the transfer to the air port from Punta Cana one week in advance. At the day of the departure the driver didn't show up at hotel and there no warning from travel agency. We I sent a message to the travel agent and the answer was "our driver just called us his vehicle is stranded he was already on the way. We kindly tell you to take a taxi that we will issue your full refund inmediately to finance department" They promised a refund but refund was not issued. We were late to the airport.

I hired Diamond Tours for the airport-hotel and hotel-airport transfers in Punta Cana for my family. The experience was very negative from the start. Upon arriving at the airport, there was no representative waiting for us, even though that was agreed upon. After more than an hour of waiting and multiple messages on WhatsApp, a vehicle finally appeared. During that time, we received contradictory and unclear explanations. The most serious problem occurred during the transfer back to the airport. The day before, I confirmed via WhatsApp and email that they were supposed to pick us up at 2:30 PM. I also asked them to be punctual because we had an international flight. The vehicle did not arrive at the agreed time. Starting at 2:35 PM, I began to contact them, and for more than 30 minutes, I received responses like "we are validating," "it is on the way," and other explanations related to a supposed cycling event. At 2:57 PM, I expressly informed them that if the vehicle did not arrive by 3:00 PM, I would cancel the service and request a taxi to avoid risking my flight. At 3:00 PM, I canceled the service and requested a taxi. When the taxi arrived and we were already loading the luggage, a person from Diamond Tours finally appeared. By that time, I had already canceled the service and hired an alternative. I requested that they refund my money, to which they refused. I keep all the WhatsApp conversations that document this situation. My conclusion is that this company is not serious, is not punctual, and is not reliable. I would not hire their services again.

They didn't show up for the pickup, we got info from their representative on airport he doesn't know when the ride will show up. We took a taxi cab and now the playing monkey game that they successfully get us to hotel.

They were an hour late picking us up at the airport with no representative to meet us. Then we got charged $30 US dollars for a stop to get some groceries. Then for our trip back home they didn’t show up at all forcing us to take an Uber. If I hadn’t called Diamond we wouldn’t have know they weren’t coming 15 min after our pickup time.All for $112.00 Canadian which we have been waiting for a refund since March 31st

Very professional company. Polite friendly drivers and very punctual. Would highly recommend.

I booked a private transfer from the airport to our Airbnb with Diamond Transfers. Straight after booking, the company messaged me constantly trying to book tours. Once we arrived at the airport, the driver did not show up. The company could also not get a hold of the driver for close to an hour so eventually we just took another vehicle and were told we would be refunded. After numerous times contacting the company, the refund has still not been issued and they keep telling me there are “processing issues” that are delaying issuing the refund. It has been over a month and still no refund and no expected date to receive the refund. This was a massive inconvenience to arrive after a red eye flight to no transfer, and a scam that they are unable to refund even over a month later.