Chichén Itzá Premier Tour com Cenote Xunáan, Valladolid e Almoço

This was such as amazing experience! Ismael, Carlos, and Orlando made sure we were all comfortable, informed, and having fun! If you’re traveling with a group, make sure you are all under the same reservation to avoid getting split up. I would recommend this to anyone and everyone that comes here!

Great tour guide! Great transportation! The Cenote was gorgeous and the food was good too! Overall a wonderful experience :)

Never responded to emails, texts or app messages. Was able to cancel less than 20 hrs before trip and book a new tour with another operator

Cenote amazing, good lunch, Sergio and Vicky were 5 * Visit to Chichen Itza and impeccable Valladolid I highly recommend

We had a great time! The bus ride was long but that’s not their fault! We had plenty of time to explore after the guided parts of the tour. It was extremely informative

I had high expectations for this tour, but it ended up being a very long, tiring day filled with upselling and misleading information. 1. Poor Communication From the Start: The night before, they messaged me confirming pickup times and said they were available for questions. I replied immediately with a few questions… and got completely ignored. 2. Extra Fees Right Away: On the bus, they collect payment for the Chichén Itzá entrance and charge an extra 6% fee just to use their card machine. The USD ATM at my hotel wasn’t working, so I had no choice. Not a great start. 3. Constant Upselling Throughout the Tour: This tour is, honestly, built around getting you to spend more money at every step: - “Mayan birthday certificate” for 30USD (550MX) — just a printed piece of paper, nothing special. The tour guide stated it would be "made by the local people" and turns out it is just literally printed in some kind of thick local paper. - Shaman ritual stop before the cenote: presented nicely, but clearly another sales opportunity. - Chocolate and tequila tastings, again, mainly to push products. Before even reaching the cenote, you’re already overwhelmed with things to buy. 4. Cenote Stop (Beautiful, But Crowded & Commercialized): The cenote itself is stunning, but very crowded (20–30 people in the water at once). Also worth noting: Lockers and life jackets cost extra ($5 each) unless you buy the “Premier Tour”; The stop includes multiple sales pitches before you even get to swim; 5. Lunch – Good Food, No Time: The food was actually good, but there’s barely any time to enjoy it. Everything feels rushed; I had to eat quickly and rush through drinks just to make the most of what was included. 6. Misleading Itinerary (Big Issue): The website says Chichén Itzá is the first stop — that is NOT TRUE! You visit it in the middle of the afternoon, under intense heat. If you care about actually enjoying the site, this is a major downside. 7. Chichén Itzá Experience: Total time: about 2 hours, not 3; 1 hour guided tour ~40 minutes real free time (once you account for walking); The exit is a maze full of aggressive vendors — you can’t walk two steps without being shouted at. The site itself is incredible, but the constant pressure from vendors really takes away from the experience. 8. Final Stop – Small Village of Valladolid: A quick 30-minute stop in a small village. It’s nice, but again, very short and filled with vendors trying to sell things. 9. Extremely Long Day: This was one of the most exhausting parts: - Pickup: 7:20 AM - Drop-off: 9:30 PM That’s 14+ hours, not the 11 advertised — and only about 6 hours are actually spent outside the bus. 10. Questionable Information Some of the “cultural facts” shared by the guide sounded inaccurate or completely made up (e.g., claims about Mayan birth weeks determining social class). It makes you question the authenticity of things like the “Mayan certificate” they sell. . I wouldn’t recommend this tour. If you really want to visit Chichén Itzá, I’d suggest booking a tour that goes early in the morning, or renting a car and visiting cenotes and nearby villages at your own pace. You’ll likely save money, avoid the crowds, and skip the constant pressure to spend more.

We can expect a long day but we had a great day. Our Virginia guide was great: very interesting explanations and very attentive to our needs. The Cenote Xunaan is very beautiful and we enjoyed the umbrellas to protect from the sun in Chichen Itza. I didn’t find contrary to some comments that stops in shops hindered the visit and wasted time. There is only one passage on arrival at the Cenote but it is embellished with a Maya ceremony, cultural explanations and chocolate and tequila tastings. No pressure to buy... Point of improvement: I had sent messages before departure but no answer and could not reach someone on the phone. I recommend this experience!!!

The shop at the very beginning was nice to get to know about customs, but the prices of everything are just too high. The Cenote is amazing. Beautiful, pleasant to swim in, stunning. Something that you will definitively won't see anywhere else. This particular cenote is really big. The stop at Valladolid is quite pointless. Chitchen Itzá doesn't need further introductions or selling. It's a must-see. About the guide, Ismael, great guy and he gave a lot of good insight about Mayan culture and language which we really liked, but he had two tendencies that were a bit annoying: 1. Every 3 words he would switch languages (english/spanish). It would have been better to just say the entire idea in one language, and then the other. If not, it sounds like an echo, specially if you speak both. 2. many guides we found in México are quite coddling towards the guests/customers, which is not something I personally like... I am an adult (doesn't seem to be Ismael's personal thing).

Well, this experience has put me off group tours for life. I had to both call and message the company four times in total to find out my pick up time, which they were unable to confirm until 6pm the night before. Our guide (Manuel) was energetic, knowledgeable and friendly. His colleague (Maya) was rude and unhelpful. I’m still unclear why I had to pay Maya $1800 for 2 adults and 2 children, $200more pesos than the official website advertised price for 2a+2c, and yet when we got to Chichén Itzá I had to queue for my children’s (free) tickets. Timings were off all day and everything was rushed, with Maya frequently shrieking at people to move on. The order of the itinerary had changed so Chichén Itzá was now the last stop. Instead first up was an unadvertised Mayan cultural centre, which was 40minutes of being followed and harassed by staff trying to get you to buy something. Then was lunch, food was plentiful and fine but the Premier option advertised an Open International bar which was one drink, with just 20minutes to eat and drink over lunch. The promised 45minute cenote swim was just 15minutes before staff told our group to leave. The Valladolid stop was unnecessary, thrown off the bus into the town square with no real time to wander. Then Chichén Itzá itself, it was glorious but we only had just over an hour actually on the site. I would have much preferred the time here than in the shop or Valladolid. Then the promised 1hour 40minute journey back was actually 2hours 40minutes. So one star for getting us there and back and one star for Manuel. Disorganisation and Maya cost the other stars.

A fantastic and educational tour. The historical insights into the Mayan civilization were surprisingly detailed and well-presented. It was a deeply enriching experience led by a very knowledgeable guide. Truly a highlight of my trip!