Charleston Paranormal REAL Aventura Fantasma

Horrible they never showed up!! Don’t bother booking this! Apparently happens a lot. So disappointed

The guides never showed or responded to calls/messages. Staff at the meeting spot says this has happened before.

I work at the bar where they are told to show up. Every time without fail, Tour Guide never shows up and people are scammed out of their money. I’ve seen people fly in from out of state to do this particular tour. Really sad please don’t book with them.

My family and I traveled from Florida and North Carolina - we paid a lot of money for these tickets and we were really excited and looking forward to this tour. We waited for over 45 minutes. It was sketchy from the start though, meeting at a Mexican restaurant - none of the staff knew what we were talking about but we waited anyway and got drinks. As time went on we called twice with the call going straight to voicemail. I started a chat through Viatar which concluded we were there on the correct date and at the correct meeting place. We asked for a refund after an hour. I was shocked that NO ONE contacted us to try to make it right. We get it, sometimes things happen and we would have gladly gone another night if we were contacted by someone. But still - to this day, no one has contacted us. Way to run a business! The tickets were SO expensive and there is no excuse as to why they not only didn’t show up but then to never contact us with an explanation?!? Do not book this tour, it is very overpriced and they might not even show up! Go with any Bulldog Tour because they do show up!

I truly dislike leaving negative reviews. I do so here only as a caveat emptor alert for future consumers and as sage advice for an apparently novice business. My daughters and I are avid hobbyist ghost hunters. We abhor the boring "walk & talk" history lessons and enjoy seeking out these unique guided and interactive hunts. Knowing the history and hot spots is important. We booked weeks in advance and drove from Florida and North Carolina for this experience. We arrived at the meetup spot fifteen minutes early at 8:45 PM on the arranged date. We triple checked the meetup address as the restaurant staff had no knowledge of any tour meeting there. We waited until 9:15 PM then tried calling the tour's phone number which went straight to voicemail. We tried the site's Chat feature and eventually received an answer. This person confirmed that we were at the right location and apparently looked into our missing guide but offered no explanation, apology, or resolution. At around 9:35 PM we informed the Chat operator that we were severely disappointed by the less-than-professional response to our inquiries and told her to cancel the tour. We requested and promptly received a full refund to their credit, but this does not begin to cover the missed and highly anticipated experience. Then, aside from the confused interaction via Chat, no one from Charleston Paranormal has reached out to explain, apologize, or offer any form of compensation. My daughters and I are all sole operator business owners and found that complete lack of customer service beyond unsatisfactory. We understand that problems sometimes crop up but failing to own the problem and alert paid and committed clients to a delay, a sick or injured guide, or offering some form of sincere explanation and apology is an inexcusably poor business practice. We hope this will be a learning lesson for them.

My family and I were so excited about this experience. We showed up on time to the meeting spot and waited almost 45 min before leaving because our guide never showed. Tried to contact the host, calling went straight to voicemail the whole time, no communication, nothing!! I’m In the process of getting my refund for this very expensive ghost hunt and a night wasted on our trip which was very disappointing. Don’t waste your money on this. We did a couple other tours over the weekend with Bulldog Tours that were amazing and the guide actually showed up.

It was an incredible experience that we would never forget! We still talk about the unreal time we spent with this nothing but professional crew to this day years later. I cannot recommend this experience more to anybody else that is looking for a better time. We wouldn’t go to any other paranormal team and will definitely be returning next time we are in the area again!

Thank you Kris and Julie we had the best time. They kept in contact about meeting time and when we met they were very friendly. They explained what we were doing and why the whole time.

What a great experience! Kris and Julie were the perfect guides/hosts through the adventure. They had tons of paranormal detecting equipment and the Maryville Cottage site was full of spirits waiting to talk to us! I would definitely recommend this to other paranormal/ghost seekers and anyone visiting historic Charleston!

Met up at a bar so the guides could have a beer. Went to the house. Got to use some cool equipment but absolutely nothing happened in over three hours. Was never a skeptic until that night. Total rip-off.