Dia da Ilha CatalinaTrip + Great Snorkeling

Traveling to Catalina Island was a spectacular experience especially if you like the sea the tranquility and contact with nature from the exit usually from the Roman the atmosphere already felt relaxed and full of expectation the boat trip was quite pleasant with beautiful views of the coast and a water of an intense blue inviting you to dive before arriving to the island we made a stop to snoker on the wall an area famous for its impressive coral wall there I could see coral colored fish and an incredible marine biodiversity which made the experience even more special.

CAUTION. We booked, paying the $90 person for the Catalina snorkeling trip. The only “pick up instructions” are on the electronic ticket you receive which notes your pick-up location, in our case Hard Rock Punta Cana. We never got picked up. I received a text that morning, “Hola. They have a tour today to Saona Island. You are at the Hard Rock hotel.” Then, no pick-up. No call. No additional text. This company no-showed on another group, a family of 4, that same day, Monday, March 30th. I have filed a complaint via the Better Business Bureau. PLEASE see the high number of complaints there and book your excursion with a reliable and professional organization instead.

This was an all day snorkeling trip with the family. Two stops to snorkel and lots to see along the way

On December 30, 2026, on the excursion to the island of Catalina + Great snorkeling. We feel cheated, disgusted and disappointed. What promised to be a family day full of good times became quite the opposite. The most serious problem is that you sell through your website, a package whose itinerary does not conform to reality. The Bayahibe beach visit has NOT been made , i.e. there has been no such visit. We hired the excursion exclusively for the dive time in the same , and our surprise was capital when we found that it would not take place. If that were not enough, the day was loaded with TOTAL disorganization. Since the lack of professionalism of the driver, who did not assume his responsibility to attend to the group, and once we reached the jetty of the Romana, we had to find our own life with the group of 20 people that we were. Once on Catalina Island everything happened normally, the problem came once we got on the speedboat, which would transfer us to the Catamaran. It was chaos. There were no snorkel tubes, or at least our family didn't make it. It sounded laughing when the person in charge of the Catamaran told you to wait and they would give us one soon, you can imagine the disinfection process. Oblivious to this detail, we started doing the activity without the tubes, when 15 minutes later the guide whistle blew and we all had to get on the boat. By accidents a woman hit her nose because of the precarious situation and the activity ended. We were left on the Catamaran 1 hour waiting until we were transferred to Catalina Beach, and waited there again to, again, transfer to the jetty. My children summed up the day very well “ Mom we did 15 minutes of snorkeling, and we spent the day waiting a thousand hours.” Finally, we express our dissatisfaction at how the organization and management of the activity has proceeded. Really, you can’t imagine the excitement with which we took the excursion... we denied all offers from people who sold on the beach, and we bet on a serious company thinking about the confidence of getting a professional and serious service.

On December 30, 2026, on the excursion to the island of Catalina + Great snorkeling. We feel cheated, disgusted and disappointed. What promised to be a family day full of good times became quite the opposite. The most serious problem is that you sell through your website, a package whose itinerary does not conform to reality. The Bayahibe beach visit has NOT been made , i.e. there has been no such visit. We hired the excursion exclusively for the dive time in the same , and our surprise was capital when we found that it would not take place. If that were not enough, the day was loaded with TOTAL disorganization. Since the lack of professionalism of the driver, who did not assume his responsibility to attend to the group, and once we reached the jetty of the Romana, we had to find our own life with the group of 20 people that we were. Once on Catalina Island everything happened normally, the problem came once we got on the speedboat, which would transfer us to the Catamaran. It was chaos. There were no snorkel tubes, or at least our family didn't make it. It sounded laughing when the person in charge of the Catamaran told you to wait and they would give us one soon, you can imagine the disinfection process. Oblivious to this detail, we started doing the activity without the tubes, when 15 minutes later the guide whistle blew and we all had to get on the boat. By accidents a woman hit her nose because of the precarious situation and the activity ended. We were left on the Catamaran 1 hour waiting until we were transferred to Catalina Beach, and waited there again to, again, transfer to the jetty. My children summed up the day very well “ Mom we did 15 minutes of snorkeling, and we spent the day waiting a thousand hours.” Finally, we express our dissatisfaction at how the organization and management of the activity has proceeded. Really, you can’t imagine the excitement with which we took the excursion... we denied all offers from people who sold on the beach, and we bet on a serious company thinking about the confidence of getting a professional and serious service.

Very complimentary, the very attentive and collaborating boys, I have limited movement and still I could enjoy everything because they loaded me and were always very vigilant, they have incredible strength and spirits, earned a tip for that collaboration and good attitude.

The most annoying is the organization to come and go, for a journey of 1h40 the return we took 4 hours, not to be dropped off even in front of our residences. Too bad because otherwise the activity itself is really simpa

Thank you for the experience and attention you gave me and my friends enjoyed an excellent trip everything!!!!!!!!

This trip to Catalina Island was excellent for me and my friends, thank you for the attention we had a great time!!

I would return with you to the next experience, very good service thank you for attention, thanks to you we had a great time