Cancún: Whale Sharks snorkeling trip & Mujeres island, pegar

Great tour…Alex was awesome tour guide. Whale sharks where amazing

Our guide Alex was so kind and knowledgeable. The captain and mate were great at spotting whale sharks. The three worked great together. Alex made sure we had an amazing adventure by keeping us informed of the direction to swim to be by the whale sharks.

We had an excellent day: everything was perfect: organization, explanation, equipment, and Maïa, our exceptional guide who ensured that every participant fully enjoyed their experience. The whale sharks were there and in large numbers, as well as giant rays!!

Great experience. Our guide Maïa was extraordinary and gave us many explanations and tips. We swam with the whale sharks and also with the rays. We are coming back with memorable and incredible memories. Thanks to the captain and Maïa for this magnificent day.

This was honestly one of the best experiences of my trip! The shark tour was incredibly well organized, exciting, and unforgettable. Everything from the boat ride to being in the water was an amazing experience, and the whole team made us feel safe and comfortable throughout. A special thank you to Maia, our guide, who truly made the experience even more special. She was incredibly friendly, energetic, professional, and had such great vibes! Her positive attitude and enthusiasm made everyone feel comfortable and excited, and you could really tell that she genuinely cared about making sure we had an amazing experience. Maia went above and beyond to make the day memorable, and she definitely deserves a special mention. 🙌 If you’re considering doing a shark tour, I highly recommend this one and hopefully you’ll be lucky enough to have Maia as your guide! 🦈🌊 Thank you to the whole team for an unforgettable experience! ❤️

Just amazing! We had Alex as our guide and he was GREAT!! So nice and helpful. And the whole sharks were crazy!!! Brilliant experience! 😃

The experience of swimming with whale sharks is unbelievable and I would recommend to anyone to do. We saw turtles and loads of dolphins on the boat on our way to the whale sharks. Kenny the guide was brilliant and communicated really well. The bit that has really irritated me and puts the score down is on arrival back to land we were sold the package of videos and pictures from the trip. We paid 60 dollars but had to wait an hour and half for the card machine. Then we were told the pictures could take up to 72 hrs. I never received these so I have contacted the company to a response they’ve been sent. I explained I’ve not received them and proved payment and gave my email and mobile number again. The company is now ignoring me so would tell people to be careful.

The experience was incredible. My husband and I were able to swim alone with a whale. They were very punctual with the transfers and meeting points, but the bus was very uncomfortable and cramped. Maia, our guide on the boat, was super kind to us and helped us feel at home at all times. Their boat team with Pinocho and Lester was great. We would have liked, however, to be able to enjoy a little more time on Isla Mujeres. Thank you very much for everything! P.S.: The ceviche was exquisite.

Beautiful experience, an adventure in the open sea. Maria Grazia was spectacular; I recommend her as a guide, she is very sweet and super attentive to everything. Perfect day

This experience was both extremely bad and extremely good. Background: my partner and I are advanced SCUBA divers and typically schedule a non-dive excursion the day before leaving because you must wait 24 hours to fly after a dive. This would be my 3rd whale shark excursion over the past 15 years, but my partner's first. We specifically chose our vacation location and dates to have this experience. The good; Reservations were easy and communication was polite and prompt. The guide (Oscar) was fabulous and was clearly very invested in our experience. The gentleman taking photos and video was excellent and I am thrilled with the results we will be able to share with others. The staging area (before and after) was shaded and relatively comfortable... just not for the lengths of time we had to wait at both ends. Men's room was apparently not clean but I had no issues with the ladies room. We saw an incredible amount of whale sharks and are thrilled with all that made that happen. The bad: Because it was our last day, I was cautious to confirm every detail. Approximately 12 hours before pick up, I emailed to confirm the time and received a blunt response that it was the same time as on my confirmation email. We got up early to be waiting on time and, after no one showed for 15-20 minutes I started emailing and texting to see what happened. Even after confirming just hours prior, they did not have us on the list to pick up and asked if we could switch days (not possible). Any hour later, someone was rerouted to get us. The wait to actually get on a boat once you got to the location was another hour. The food was minimal for the waiting area. For lunch, I had a sandwich but no seafood salad. My partner never even got a sandwich. The drinks were plentiful, though. The only other complaint I had was how we were often talked down to and scolded. Like I said, I'm an advanced diver and go in and out of boats with equipment all the time. Once, when waiting to access the ladder to board the boat again, the photographer pulled off one of my fins (I guess to help?). When I got on the boat I was scolded for taking off my fins before getting to the ladder!! So... mixed experience. Glad we went and glad we have some great keepsakes and memories but it certainly wasn't a smooth or consistently pleasant experience.