Bilhete de entrada para a Cripta, Batistério e Museu da Catedral de Florença

We loved being able to go to four different places with one ticket. It was also great being able to do it over two days and not having to cram it all into one day and let it fit into our schedule.

We received our ticket on time and were easily accessible. There was not physical tour guide for this experience.

Prior to the days leading up to our we were not given a ticket. Just prior to the event we were given a meeting location. But, sent to me through a different website. Very confusing to meet at location to get tickets. I have used Skip The Line before for tickets and was very easy. Not this one.

An address or something that tells you where to Pick up tickets purchased on line. Never found the tickets. So we were not able to do the tour but you got my money. A bust for me.

Something I missed when reading the instructions for this tour is that they send you a QR code as opposed to going to the meeting spot sometimes. The code may come through on WhatsApp or regular text message. I didn’t want this to happen to anyone else. Also, there is a dress code for the cathedral. Pants/skirts must be knee length and shoulders must be covered. Overall, it was an amazing tour and is a good price to access everything. The Cathedral is free, so keep that in mind if you only want to do the Cathedral.

The Duomo Crypt was a pleasant surprise. I had visited the Duomo many years ago, but this was a new (relatively speaking) experience. The day we visited, there were very long lines and our tour ticket gave us no advantage. We had to go to the end of the long line. We did find a person who represented the tour company, but only after using our cell phone to call him. He was of almost no help other than to tell us that we needed to get at the end of the long line. That was the first and last we saw of him. The people in front of us in line said they went directly to the website for the Duomo where they purchased their tickets for about half the price we had paid. Their tickets provided access to the same things we were allowed to see with our tickets. I felt that we paid nearly double for no apparent reason. Another problem with purchasing from this company was that they only sent the tickets the day before we were to take an early morning tour. We were unable to access the internet to get our tickets until we actually were in line to enter. We were having a problem getting wi-fi while at the Duomo. Only with a last minute miracle did we find our tickets. I DO NOT RECOMMEND PURCHASING THESE TOUR TICKETS UNLESS YOU JUST WANT TO GIVE AWAY MONEY FOR NO BENEFIT. Seek out the Duomo website and purchase your tickets there.

We booked tickets online for Florence: Santa Maria del Fiore (the Duomo) Cathedral, Crypt from Santa Reprata, Baptistry and Museum Entry ticket package from Tourify Tours, as a self-tour. The booking overcharged for our 1 year old grandchild. The website lacked a free child option, forcing us to pay adult rates. I paid the adult price anyway to avoid entry issues, but customer service never responded to our messages about the glitch. Fortunately, right after booking, they texted us the actual entry tickets with clear instructions. The next day—the day of the tour—they followed up with a WhatsApp call. The agent couldn't fix the price, but the smooth entry and amazing Duomo visit earned them a good rating.

The Duomo museum is the best part of the site. You could skip the inside of the Duomo church and avoid wasting more than an hour waiting in line

Nice buildings and worth a visit but the communication overall is surprisingly poor in terms of content. Lots of “communication” but nothing that actually provides a CLEAR outline of exactly where to go and what to do. We queued for the best part of an hour and only discovered at the entrance that we were actually in the correct queue. My last time using Viator for sure (twice during the same trip where I feel that I have been messed around).

Beautiful building inside and out, the crypt was fascinating and the inside of the dome was breathtaking. Easy to book, communication from Viator was excellent and it was easy to find where to collect our tickets.