Vinhedo Audrey Wilkinson - Experiência de Indulgência Doce

Dear Camila, Thank you for your wonderful review of our Sweet Indulgence Experience. I am delighted to hear that you had such an amazing time with us. It is fantastic to hear that Kiara made the experience so enjoyable. I will be sure to pass on your kind words to her in due course, she will be thrilled to know that her knowledge and friendliness helped make your visit so memorable. We look forward to welcoming you back to Audrey Wilkinson in the near future. Kind regards, Brian Rooney Operations Manager

Dear Therese, Thank you for your wonderful review. I am delighted to hear that you enjoyed our Sweet Indulgence Experience and that Mackenzie helped make your visit so memorable. Her passion for wine and warm personality are qualities we value highly and I know she will be thrilled to receive your kind feedback. It is especially rewarding to hear that the experience was one you will remember forever. Creating memorable moments for our guests is exactly what we strive to achieve. We look forward to welcoming you back to Audrey Wilkinson again in the near future. Kind Regards, Brian Rooney Operations Manager

Dear Pramod, Thank you for your lovely review. I am delighted to hear you enjoyed your experience and found our team friendly and welcoming. It is wonderful to know you had an enjoyable stay with us and that you appreciated the atmosphere of our property. We have recently completed a full refurbishment of our on-site accommodation, so it is fantastic to receive such positive feedback. I truly appreciate your recommendation and look forward to welcoming you back again in the near future. Kind Regards, Brian Rooney Operations Manager

Dear Sue, Thank you for taking the time to share your feedback following your visit to our cellar door. I am sorry to hear that your tasting experience felt a little underwhelming. We certainly want every guest to feel they have received an experience that reflects the value of their visit, so I appreciate you sharing your honest thoughts regarding both the cheese board and the glassware during your tasting. Your comments regarding fresh glasses for different wines are valuable feedback, as we understand how this can influence the overall tasting experience and presentation of the wines. That said, I am pleased to hear that the Shiraz was a standout for you and that there were still elements of the experience you enjoyed. Thank you again for your feedback, as it helps us continue to improve the experience we offer our guests. I do hope we have the opportunity to welcome you back again in the near future. Kind Regards, Brian Rooney Operations Manager

Dear Jennie, Thank you for taking the time to share your feedback. We are glad to hear you enjoyed the wines and the chocolate pairing. We appreciate your honest comments regarding pricing, feedback like this is valuable and helps us continue to review and improve our experiences. We look forward to welcoming you back again in the near future. Kind Regards, Brian Rooney Operations Manager

Dear Ruane, Thank you for taking the time to share your detailed feedback regarding your recent visit. I am genuinely sorry to learn that your experience did not reflect the standard we aim to deliver. We take all comments seriously, especially when they relate to the quality of our wine and chocolate pairings, the value of the experience and the service provided by our team. Your remarks about the chocolate selection and the presentation of the tasting are noted and I apologise that these elements did not meet your expectations or align with the pricing of the experience. We understand how important it is for guests to feel that both quality and value are delivered consistently. I am concerned to hear that the hosted component of your tasting felt less polished than it should have been. While our team members undergo training to deliver a knowledgeable and engaging experience, it is clear that we did not meet that standard during your visit. We will review this with the team to ensure our service is reflective of the expertise our guests expect. We appreciate you bringing comparative pricing to our attention as well. While offerings across the region vary, we are currently reviewing our experience structure to ensure it remains competitive and aligned with guest expectations. I would welcome the opportunity to make this right for you. If you would be open to visiting us again, please feel free to contact me directly and I will personally look after you. Thank you once again for your feedback. It genuinely helps us improve. Kind regards, Brian Rooney Operations Manager brooney@agnewwines.com.au

Dear Roslyn, Thank you for your wonderful review. We are delighted to hear that your "Sweet Indulgence" experience exceeded expectations and that your visit to Audrey Wilkinson was a highlight of your time in the Hunter Valley. It is fantastic to know you enjoyed the wines and chocolate. It is also pleasing to read that the staff were attentive and knowledgeable. We truly appreciate your recommendation and your tip to book in advance. We look forward to welcoming you and your husband back in the near future. Kind Regards, Brian Rooney Operations Manager

Dear Birgitta, Thank you for taking the time to write to us during your recent visit to our cellar door and undertaking the Sweet Indulgence experience. We are thrilled to hear you loved the wines and I absolutely agree, those views are something special. Robin will be thrilled to hear your kind words. She is a fantastic host and takes real pride in guiding guests through our wines, so it’s wonderful to know her passion came through. If you are ever back in the Hunter region again, we would be thrilled to welcome you back. Kind Regards, Brian Rooney Operations Manager

Dear Suzanne, Thank you for your lovely feedback! We're so pleased to hear you enjoyed the "Sweet Indulgence Experience. it’s one of our favourite experiences too. We're also glad Hamish helped make your visit even more enjoyable with his knowledge and passion. We’ll be sure to pass on your kind words to him. We look forward to welcoming you back in the near future. Kind Regards, Brian Rooney Operations Manager