Alhambra e Generalife Skip-the-Line Bilhete com Guia

Caution! Do not book! Tourist trap!! A personal guide is being sold, everything should be included, including Nasrid palaces. On site, we were then enticed with an audio tour and promised a €50 refund if we returned before 8:30 PM after the tour. The audio tour was well explained. We did not receive any money back; they said it was our fault! The Nasrid palaces are not included in the price!! Ultimately, it would have been much cheaper on the official site, and you don't have to wait in line there; that's also a sales tactic!! I complained and expressed my honest opinion upon inquiry; I was offered that a manager would contact me, but even 10 days later, nothing has happened! Stay away from my top tours!!

The views of the castle, gardens, and Sierra Nevada mountains are amazing. Lots of walking. Be sure to wear comfortable shoes and bring water.

The young woman who accompanied us during this visit was wonderful. Whether in terms of organization or the relevance of her comments, which delighted us. However, having visited this palace, which is not really one, more than thirty years ago, the conditions were not the same, and there were many fewer people. I found the visit to be very limited and restricted to the outdoors.

This tour is a rip off. It says Alhambra but does not include most of the important sites of the Alhambra. You do not get the Patio of Lions or Patio de Comares or any of the places that you see in pictures. Instead you get the Palace of Charles V which is free to the public. Very disappointing that Viator would resell this tour. I want my money back.

STAY AWAY — this is a scam. This is not the official Alhambra website. They may not say it directly, but the site is designed to make people believe it is official. They charge five or six times more than the official price, claiming the extra cost is for “customer service,” which in my experience was extremely poor or practically nonexistent. Use the official website instead: https://www.alhambra-patronato.es/ Please check for yourself before buying. My family was scammed, and I don’t want the same thing to happen to yours. Save your family from this.

Do not ever book a tour or buy tickets through them. They are a SCAM. They are the first on the list in the google search, but if you do some research in the prices, you will find they sell more than double-priced tickets. Unfortunately we did this after our visit to Alhambra. We were not able to go to Nasrid palaces - the main attraction, and we faced the fact at the arrival. We were part of a group of about 20 people, and the tourguide lady - Christina - said only two person will go with her to the complete tour, which includes the nasrid palaces. She also said she is doing these tours for 16 years. The others, including us were furious, but we could do nothing. And about the prices: the official site sells complete tickets for 22 euros, we bought it for 50 per person. We were not careful enough, they do this to hundreds/thousands of people constantly. I hope they will have a painful death, they deserve it.

The ticket does not include entrance to the Nasrid palaces which is what everyone understands as the Alhambra. It's a visit to the Eiffel Tower but you can't go upstairs, just see it from the outside. A scam let's go.

One of the worst tour experiences we’ve ever had. I rarely write reviews, but in this case I genuinely feel it’s important to warn others. When we tried to book tickets to the Alhambra two months in advance, the official website redirected us to My Top Tour. As soon as they received our payment, we were flooded with emails—mostly in Spanish—which made communication unnecessarily difficult. Their app was also very confusing and not user-friendly. Things got worse when we arrived in Granada. Our tour time had been changed without proper notice. The company claimed they had contacted us via email and WhatsApp—but we don’t even have WhatsApp. When we questioned this, the staff became rude and dismissive instead of trying to resolve the issue. At one point, we even witnessed them throwing cash at an elderly couple who were asking for a refund after having their reservation mishandled. That alone was shocking and unprofessional. Unfortunately, the tour itself didn’t improve the experience. Our guide, who went by “Hannah,” openly stated she disliked hearing “Hannah Montana,” which set an odd tone from the start. She seemed frustrated and disengaged throughout. The tour felt rushed, questions were met with irritation, and several people’s audio devices kept cutting out. Rather than addressing the issue, she blamed the group for not keeping up. If you’re visiting the Alhambra and end up with this company, I strongly recommend skipping the guided tour and opting for an audio guide instead. At least you’ll be able to move at your own pace, actually hear the information, and enjoy the experience without feeling disrespected.

Great, our guide Carmen excellent!!!. A lot of knowledge and very nice. I'll repeat again. I really loved it.

Agencies like this are scammers. I booked 5 tickets to Alhambra 2 weeks before my trip. 48 hours earlier I received an email saying there were problems with the ticket office and was offered an alternative tour of the Albaycin (which I could do myself). I insisted on getting my tickets since I was already in Andalusia. I haven't heard back. Basically, since it is very difficult to have tickets on date, they offer you the package and then with an excuse ask you if you want to do something else so they still secure the earnings. I learned that you should always book tickets on official websites and avoid these unserious sites.