Tour da tarde de vinho, cerveja e charcuterie em Niagara-on-the-Lake

Thanks for the review!

Matthew, while we can appreciate the perspective of a guest, we do not appreciate the outright rudeness and unsubstantiated claims that you put forward as fact. We are happy to discuss and do our best to rectify any subjective experiences, but the objective claims you have made are categorically false. You can inform us of your opinion, but to belittle the work we did from the planning to the tour itself and our partnered wineries is entirely rude. I would suggest some more decorum next time you want to make your thoughts known. This may be your perception, but the reality is hours of work went into your tour, and you would not have been able to create an experience anywhere close for yourselves in terms of value. When it comes to the experiences, you had everything booked and planned for you, including a professional and knowledgable tour guide who contributed valuable knowledge and ensured to take care of your throughout the day. If you recall we even re-worked the pickup schedule the morning of to accomodate you being late for your scheduled pick-up. As for the pricing, while that may be your subjective opinion, we have spent years accumulating information on actual pricing and costs in order to objectively calculate the best competitive price in the region for the tour services and value that we offer. When it comes to wine tastings, it is always subjective, but to classify them as objectively poor instead of not in your taste is entirely unfair to the wineries. Everyone prefers different wines, and if you somehow enjoyed none throughout the entire day, that is an extreme outlier we would have had no way of knowing in advance, and you would not have been able to avoid for yourselves either. I do also want to highlight that on the day of your tour, the vast majority of Niagara-On-The-Lake experienced major flooding that the wineries and staff were dealing with both personally and professionally. So while the experiences were still as good as possible, a lot of resources had to be redirected to dealing with the floods. The very same floods that you claimed made you late. To allow yourselves the grace to be late on that day due to the floods but, not extend that same grace to the wineries is hypocritical. As clearly stated in the tour description, the charcuterie pairing is done at 1 of the wineries and different experiences at the other two. I also want to mention that while you have reviewed our afternoon tour experience, you did not book that tour. You booked our morning full-day tour, which is all wineries. You were never set to visit a brewery to begin with and, had you taken the time to read what you were booking or your confirmation or any number of updates leading up to your tour, you would have been aware of this. As evident from your review, I would encourage you to take the time to read the details of any experience you are booking, as it seems like you failed to do so in this case. Everything is clearly stated, and we always meet expectations when you take the time to read what to expect. It is unfortunate you feel this way, but, luckily, as you will see from the hundreds of 5-star reviews, over 99% of people who took the time to read, disagree with you and your review.

Thank you so much for the lovely review! We are so glad to hear you enjoyed the tour services we provided, the locations that you visited and, Kevin as your tour guide! He is a wealth of knowledge! Thanks for coming on the tour, we hope to have you back!

Thanks for coming on the tour! Glad you enjoyed everything! We appreciate the glowing review!

Thank you so much for the lovely tour! We are so glad to hear you had such a good time on the tour with Mo! He is absolutely fantastic! You are welcome back anytime!

Thanks for joining us for the tour and, leaving us such a lovely review!

Thanks for the review

Thank you so much for joining us for a tour and, leaving us such a glowing review! The Winery Guy himself always gives his groups 110% and we're glad you enjoyed it so much!

Thank you for the review!