Aeroporto Internacional Soekarno Hatta by Plaza Premium Lounge
Descrição
Localizado no embarque internacional no Terminal 3, este espaçoso lounge oferece nossas instalações e serviços exclusivos, como sofás confortáveis, estações de carregamento e Wi-Fi gratuito, refeições quentes preparadas na hora e uma ampla seleção de opções de bebidas e chuveiros com amenidades, entre outros. Trabalhe em movimento ou relaxe confortavelmente enquanto espera
Opções de passeio
Destaques
O que está incluído
Avaliações dos viajantes
Informações importantes
- Acessibilidade para cadeira de rodas
- Bebês e crianças pequenas podem andar em um carrinho
- Adequado para todos os níveis de condicionamento físico
- O Plaza Premium Lounge possui locais na área restrita do nível de partidas do aeroporto. Para esses locais, você deve passar pela segurança e imigração antes de obter acesso ao lounge; um cartão de embarque em andamento DEVE ser apresentado por todos os passageiros antes de entrar em qualquer dos lounges
- Por favor note: este serviço não inclui o uso de quaisquer áreas de descanso privadas
Avaliações(52)
I was attended to by Andro Manalu. I needed to speak with CX and since I was on transit I was unable to find them. Andro offered to call them directly and connected me with CX. He didn’t have to but was very willing to help. One kind gesture makes such a difference. Andro is sincere and professional. I wish him more success.
Dear Fyk2026 Good Day Thank you very much for taking the time to share your experience with us. We are truly pleased to hear that Andro Manalu was able to assist you during your transit journey and provide the support you needed. Your kind words regarding his sincerity, professionalism, and willingness to go the extra mile mean a lot to us. We strongly believe that small gestures can create meaningful experiences, and we are proud to know that Andro represented our service values so well. Your appreciation will certainly be shared with him and the entire team as motivation to continue delivering genuine and attentive service to all guests. Thank you once again for your thoughtful feedback and kind wishes for Andro’s future success. We look forward to welcoming you back again to Saphire Plaza Premium Lounge. Warm regards, Panca Aris Slameto Lounge Manager Saphire Plaza Premium Lounge Soekarno-Hatta Airport Terminal 3 International
Very easy to find. Well worth the money to enter when you have a long transit. Staff were extremely friendly and hospitable
Went to lounge for waiting the flight. Because at that time was weekday and in morning, few guest was seen. The food, unfortunately was disappointing. It had bland taste. The lackluster in food was make up by the great ambience and adequate facilities. Sapphire seem to be can't stand criticism. I used to write review at Google Maps, only to be found got deleted.
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent visit to our lounge. We sincerely appreciate your comments, as they are valuable for our continuous improvement. We regret to hear that the food did not meet your expectations. Please rest assured that your feedback has been noted and will be shared with our culinary team for further review and improvement. At the same time, we are glad to know that you appreciated the ambience and facilities provided. Regarding your concern about the Google review, please allow me to clarify that I, Panca Aris Slameto, as the Lounge Manager, am the person responsible for managing our Google review account. I would like to assure you that we do not remove or delete any guest reviews. We strongly believe that feedback, including complaints, is an important opportunity for us to improve and enhance our services. Should you wish to share more detailed feedback, please do not hesitate to contact me directly at Panca.slameto@plaza-network.com . I would be more than happy to hear from you and further discuss your experience. Once again, thank you for your valuable feedback. We look forward to welcoming you again and providing you with a much more enjoyable experience in the future. Warm regards, Panca Aris Slameto Lounge Manager
I was at Jakarta Saphire Lounge with my Widlfe and son heading to Singapore. We had a great time and enjoyed the delicious local food and all other offerings. We left at 5.30pm and boarded Garuda Airline . We arrived to Singapore two hours later only to find out that I left my backpack with all life valuables in it at the Saphire Lounge in Jakarta. After several calls to the loungers 800 # we could not speak to an individual. However lost and found dept of the airport located my backpack and gave to my brother in law. My brand new Cartier watch with substantial amount of money along with my laptop were safely recovered. So A BIG THANKS TO THE LOUNGE STAFF....
Dear Yildirim S Warm greetings. Thank you very much for sharing your experience with us. We are delighted to hear that you and your family enjoyed your time at the Saphire Plaza Premium Lounge in Jakarta, including the local food and our lounge facilities. We are also very glad to know that your backpack and valuables were safely recovered. The safety and comfort of our guests are always our top priorities, and we truly appreciate your kind recognition of our lounge team and the airport Lost and Found department. Your feedback means a great deal to us and serves as great motivation for our team to continue delivering the best possible service to all our guests. We look forward to welcoming you and your family again at Sapphire Plaza Premium Lounge on your next journey. Best regards, Panca Aris Slameto Lounge Manager Saphire Plaza Premium Lounge Terminal 3 International Soekarno-Hatta International Airport (CGK)
We flied KLM business class and had the privilege to use the lounge here. The varieties of food and drinks are good. We didn’t consume any alcohol. So I cannot comment on that. But there were plenty of soft drinks in the fridge. The only thing that they didn’t have was : decaf coffee. But anything else is to our liking.
Dear Sofiew896 Thank you for sharing your experience with us following your KLM Business Class journey. We are delighted to hear that you enjoyed the variety of food and beverage options available during your visit. We also appreciate your feedback regarding our beverage selection, including the availability of soft drinks. Thank you as well for highlighting the absence of decaf coffee. Your comment is valuable, and we will certainly review this with our team as we continuously look for ways to enhance our offerings and better accommodate our guests’ preferences. We are pleased to know that overall the experience met your expectations, and we look forward to welcoming you again to Saphire Plaza Premium Lounge Terminal 3 International, Soekarno-Hatta (CGK). Warm regards, Panca Aris Slameto Lounge Manager Saphire Plaza Premium Lounge Terminal 3 International – CGK
As a frequent user of the CGK T3 Plaza Premium Lounge, i consider the facilities, services, cleanliness and hospitality meets international travellers who may be new or seasoned to the lounge experience. I must point out that the staff who arrange the shower room facility are friendly, polite and able to assist their guest who enquire or use the shower facilities. Ambience at the lounge is relaxed although at certain times of the day the lounge can get crowded. Food and drinks options are good. Cleanliness of the washroom are maintained clean at all times. Tables are cleared reasonably fast. Although this is not a flagship airline lounge at airline home base. I would rate this plaza premium lounge at T3 CGK the best available lounge.
Dear DinHayon Thank you very much for your thoughtful and detailed feedback. We are truly honored to hear that you consider our lounge the best at CGK Terminal 3. It is wonderful to know that you appreciate our facilities, service, cleanliness, and hospitality, as well as the friendly assistance provided by our team, especially at the shower area. We are also pleased that you enjoyed the relaxed ambience, food and beverage options, and the overall cleanliness of the lounge. Your kind recognition motivates our team at Sapphire Plaza Premium Lounge to continue delivering the highest standard of service for every guest. We sincerely appreciate your continued support as a frequent guest and look forward to welcoming you back on your next visit. Warm regards, Panca Aris Slameto Lounge Manager
The lounge as usual the best although not as good as Dubai etc but atmosphere wise is good. The lacking is usually the food which just so so (average). Should hire better chef or better kitchen management. It’s unfortunate a good facility pair up with bad food.
Dear Epi1971 Thank you for taking the time to share your feedback with us. We truly appreciate your kind remarks regarding our lounge atmosphere and facilities. We sincerely apologize that the food selection did not meet your expectations during your visit. Please be assured that your comments are very important to us and have been shared with our culinary and management teams for further review and improvement. Enhancing the overall dining experience is one of our key priorities, and feedback such as yours helps us identify areas where we can do better. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience that better reflects the quality of our facilities. Thank you once again for your valuable feedback. Kind regards, Panca Aris Slameto Lounge Manager Saphire Plaza Premium Lounge Terminal 3 International – Soekarno Hatta Airport
Thank you, PPF Jakarta, for the very warm welcome. I would also like to extend my heartfelt congratulations to Dinda and Amara for their superb and excellent service during my visit yesterday. Both of them demonstrated genuine hospitality and strong customer-service instincts qualities that not everyone naturally possesses. Their sincerity, attentiveness, and ability to connect with guests stood out immediately. Keep the momentum going and continue delivering the outstanding service you showcased yesterday. I am truly proud of the way both of you created a positive experience for every passenger who walked into PPF. Your natural talent and dedication are truly commendable.
Dear SeaSide Good day. On behalf of PPF Jakarta, I would like to sincerely thank you for your kind words and thoughtful feedback. We truly appreciate you taking the time to recognize our team members — Dinda and Amara. It brings us great joy to know that their warm hospitality and dedication made your visit a memorable one. Your feedback serves as wonderful motivation for our entire team to continue delivering exceptional service and creating positive experiences for all our guests. Thank you once again for your trust and support. We look forward to welcoming you back to Saphire Plaza Premium Lounge Jakarta in the near future. Warm regards, Panca Aris Slameto Lounge Manager Saphire Plaza Premium Lounge Terminal 3 International – Soekarno-Hatta Airport
An express train runs between the airport and the city center, allowing travelers to avoid traffic jams in less than an hour. The fare is 70,000 rupees or 4.3 USD. Trains from the airport depart and arrive at SHIA (Soekarno-Hatta International Airport Railway Station), which is located in a separate building at the airport. You can get there from the terminals by the free airport SkyTrain (also launched in late 2017) and free buses. The general train route looks something like this: After claiming your luggage and exchanging money, follow the signs to the terminal exit and the Skytrain. Board the nearest Skytrain for a free ride to SHIA. At SHIA station, purchase a train ticket to the city from a ticket machine (payment by credit card) or through the app. Proceed through the turnstiles to the train. Arrive at BNI City Station (BNC), from where you can take a taxi to your hotel. Airport Train in Jakarta Trains arrive and depart from BNI City Railway Station (also known as Sudirman Baru, as shown on the map), which is located in the central part of the city but quite far from all tourist attractions and public transportation. There are no buses nearby, and the nearest TransJakarta stop is almost a kilometer away, so the only option for getting to your hotel from here is currently by taxi. Trains from the airport depart every 30-60 minutes from 6:10 AM to 11:10 PM, according to a schedule.
Dear DmitryCH67 Thank you very much for sharing such detailed and helpful information about the Jakarta Airport Train service. We truly appreciate the time you took to describe the process so clearly — it will definitely be valuable for future travelers looking for convenient transport options between Soekarno-Hatta International Airport and the city center. Your feedback and contribution are greatly appreciated, and we’re delighted to know that you had a smooth experience using the train service and SkyTrain connection. We hope to welcome you again soon at Saphire Plaza Premium Lounge, and please don’t hesitate to share any further feedback that can help us enhance our guest experience. Warm regards, Panca Aris Slameto Assistant Lounge Manager Saphire Plaza Premium Lounge Terminal 3 International – Soekarno-Hatta
This Qantas-associated lounge in Jakarta was prior to Flight QF40. The standard of service and amenities was well below that expected of a Business Class facility bearing the Qantas name indeed any Oneworld Carriet. The Only white wine on offer was of very poor and inexpensive quality, and I was charged AUD 18 for a basic gin and tonic—a price entirely disproportionate to both the quality and the premium fare already paid for Business Class travel. The situation was compounded by the extraordinary fact that Indonesian currency was not accepted for payment within a lounge located in Indonesia. This not only caused unnecessary inconvenience but also reflected a complete lack of operational awareness and customer consideration. The manager saving face punished the staff and then proceeded to put the sign up! This experience is entirely inconsistent with Qantas’ and any professed premium service standards and undermines confidence in the value of Business Class travel. I strongly urge oneworld and Qantas to conduct an immediate review of its partnership and management arrangements for the Jakarta lounge. The current offering is unworthy of anyone's quality brand. I request a formal written response detailing what steps will be taken to address this matter.
Dear Tarquam Warm greetings from Saphire Plaza Premium Lounge, Soekarno-Hatta International Airport. First and foremost, please accept our sincerest apologies for the inconvenience and disappointment you experienced during your recent visit to our lounge prior to Flight QF40. We truly regret that the level of service and amenities you encountered fell short of your expectations and the standards we strive to uphold. We have taken your feedback seriously and have immediately initiated an internal review to address the issues you raised: 1. Beverage Quality – We are coordinating with our procurement team to review and improve our wine selection to ensure only high-quality products are offered. 2. Pricing Review – A full review of our beverage pricing structure is underway to ensure it remains fair, transparent, and reflective of the overall guest experience expected at a premium-class lounge. 3. Payment Options – We acknowledge your concern regarding the payment method and are working closely with our finance and operations teams to ensure that Indonesian currency and other convenient options are accepted to prevent any future inconvenience. 4. Staff Conduct and Management Communication – We are reinforcing training for our staff and supervisors to ensure that service recovery and communication with guests are handled professionally and respectfully at all times. Please rest assured that we are taking immediate corrective actions to improve our service standards. Your feedback has been shared with both our management and our airline partners to ensure this situation does not recur. Once again, we sincerely apologize for the experience you had. We greatly appreciate your valuable feedback, which helps us to improve and better serve our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you again and restore your confidence in our service. Warm regards, Panca Aris Slameto Assistant Lounge Manager Saphire Plaza Premium Lounge – Terminal 3 Soekarno-Hatta International Airport
