The description given by Viator did not match the experience with regard to hotel pick up and drop off. When we originally landed in Hong Kong, even with Viator agent help, we had to wait 4 hours before we received qr codes to board train to city. Order of day tours was changed without explanation. Info for each day was communicated very late the day before. Two out of three day tours we had to make our own way back to hotel at our own expense, even though the viator description said hotel return included. Local tour guides were good. Local tour company was slow to respond to our inquiries and did not fix any concerns. Original hotel was permanently closed and we were not told about hotel change until we inquired. No refunds offered for extra costs.
















