Vanuit Amsterdam: Zaanse Schans, Volendam & Marken Tour

The tour itself was great, and the staff were hard working, however I was left behind by the bus , along with a young couple…I got lost on my way back to the bus. There was no communication at all by the driver or guide. Keeping to schedules seemed to be a big priority. I understand this however on every other tour I have done over the past few years companies use WhatsApp to communicate changes or other information. We had to navigate our own way to the second stop . I had given up and was on my way to a train back to Amsterdam when I managed to get a public bus. The couple had to pay €82 to get there. Under no circumstances should people be left behind on a tour. This is a multi million dollar company. It has a duty of care to ensure passengers reach their destinations safely at the very least. When I caught up with the tour they didn’t know I was missing!!!! The number of the office I received on my booking wasn’t connected so I couldn’t get any help. Just not good enough. I am a frequent traveler but many other people would have found the situation very difficult.

The trip was so much fun! We loved every town we visited and the information our guide provided was so interesting and helpful. All the guides were so accommodating and kind. The bus driver was so helpful and pushed a gentleman in a wheelchair around throughout the entire tour. He was also funny and had the entire bus laughing. This is one of our favorite experiences here in Amsterdam. I highly recommend it!

We had a fantastic experience with this tour. We booked at the office in front of the Anne Frank house museum. We highly recommend this wonderful tour. The Zaanse Schanns windmills were nice. The boat trip was relaxing. We watched how wooden shoes were made which was very interesting. We also saw how the famous stroop waffles and cheese were made. Our driver, Nick was very friendly, courteous, and offered us drinks to buy. Our guide Rodrigo from Peru was very professional, friendly, funny, caring and patient. He speaks two languages (English and Spanish) and very knowledgeable about everything. We learned a lot on this trip and he was an exceptional guide. Highly recommend.

The bus was comfortable and everything was on time which was appreciated. However if you’re traveling with grandparents or small children the tour is very fast paced. At the first stop at Volendam, we had to rush to use the restrooms and back to the bus there was not free time to explore even though it was on the itinerary. Same thing at Marken after the wooden shoes presentation. There was also a lot of people during the presentations and we were standing or at the back unable to see what was being showed.

Not clear instructions to find where we needed to meet. A place to message and we did because we needed help and got no response. We were unable to make the tour and phone number would have been more helpful. Very disappointed

Great time touring cheese making, clog making and historic windmills. Tour guide was fantastic. Wonderful

Although tickets are sent upon payment these are not the actual event tickets. Was told throughout booking to meet at a specific point 30 minutes prior to start time. We did and we waited for 25 minutes but nobody arrived to greet us. Eventually we asked inside meeting location and we actually needed another ticket and additional instruction of where event departs from which unfortunately wasn't at the advised meeting place. Had a tour guide been there to meet or advise of additional ticket requirement we wouldn't have almost missed departure. Couldn't see anywhere on info that we had to go into meeting place and exchange ticket for actual tour tickets. Very confusing

Wonderful and interesting tour with Diana and Mauricio! Diana explained everything very well (in several languages!!) and was very cheerful. Beautiful countryside and villages.

We could have not seen the holland countryside the way we did with this tour. Its very insightful and heart warming. The charm of the netherland countryside seeps in beautifully and stays with you

We had a wonderful experience with Tour & City. Everything was very well organized and allowed us to enjoy every moment of the tour in a comfortable, entertaining, and safe manner. I want to especially highlight the attention of Yair and Juan, who were extremely kind, attentive, and professional throughout the day. They were always willing to help, answer questions, and share interesting information, making the experience much closer and more enjoyable. The commitment they have to the travelers with whom they do their work is evident. Thanks to them, the tour was dynamic, entertaining, and full of good moments. Additionally, they made us feel very welcomed at all times. Thank you very much, Yair and Juan, for making this day such a special experience!