This is a scam tour !!!
1. They offer you a good price around 100 R$. Then, when you get off the van/ mini bus in the first station. They force you to pay 120 R$ by card or 110 R$ by cash to continue the rest of the tour with a small car.
2. There is no English-speaking tour guide, despite the advertisement.
3. At every stop, the tour guide is in a rush, except for those spots where you can spend money and buy some gifts/souvenirs.
4. The last beach is a restaurant, not a nice natural beach view at that point. It is more similar to the beaches at the city.
5. There was a drunk old man in the car who was insulting loudly during the whole return trip and didn't listen to anyone to keep quiet until the tour guide talked to him and he became silent.
Reactie van de operator
Dear Customer,
Thank you for your contact and for the opportunity to clarify the points mentioned in your review.
First of all, it is important to emphasize that the contracted service corresponds to a regular shared tour, a modality widely operated in the region, whose operational dynamics depend directly on the final composition of the group on the day of the tour. Therefore, matters related to the predominant language, transportation logistics, duration of stops, and overall organization of the itinerary follow the standard operational procedures previously established for this type of collective operation.
Regarding English-speaking assistance, we would like to clarify that, in shared operations, the availability of guides fluent in specific languages depends on the predominant profile of the group on the respective date. On the day of the tour, the operation consisted primarily of Portuguese-speaking passengers, which is why the itinerary was conducted mainly in Portuguese. Even so, in order to provide the best possible support to all participants, we assigned one of the most experienced professionals available in the operational schedule, who, according to the operational report received, remained attentive throughout the entire itinerary, providing assistance, guidance, and support whenever necessary.
We would also like to clarify that the buggy ride mentioned during the tour is a completely optional and independent activity from the main contracted service. This is an additional experience offered locally by authorized regional operators, and participation is entirely at the passenger’s discretion. At no point is this activity mandatory for the continuation of the regular tour.
Regarding the duration of the stops, all schedules follow a previously established logistical program defined by the receptive operation, considering travel distances, tourist flow, access control to the visited areas, and the need to complete the entire itinerary within the expected return schedule. In shared tours, time management is essential to ensure the proper functioning of the operation for all participants involved.
Concerning the final stop location, please note that support points and stopping areas are previously determined by the responsible tourism operation according to infrastructure conditions, passenger assistance, safety requirements, and local authorization for tourism activities in the region.
As for the situation involving another passenger during the return trip, as soon as the inappropriate behavior was identified, the responsible staff member immediately intervened in order to preserve order and ensure the continuity of the trip in the best possible manner for the remaining participants.
It is also important to emphasize that shared tourism services naturally involve different passenger profiles, cultures, languages, and operational dynamics, which means that certain situations may occur beyond the direct control of the intermediary agency, especially in collective operations carried out in high-tourist-flow destinations.
In any case, your comments have been properly registered and forwarded to the responsible operational department for internal awareness and monitoring of service standards.
Kind regards.
