(TOP) Eigen auto: Hanoi/Noi Bai Airport (HAN) van/naar Ninh Binh
Beschrijving
Als het gaat om ultieme service, warme gastvrijheid en professionaliteit doen we ons uiterste best en daarmee onderscheiden we ons van alle reisorganisaties. De producten en prijzen die OUROS Travel aanbiedt, de diensten die we leveren, het beleid dat we stellen, het vertrouwen dat we creëren, de persoonlijke aandacht die we besteden, zijn enkele van onze specialiteiten. Om een uitgebreid beeld te geven van onze specialiteiten en u onmiskenbare redenen te geven om bij ons te boeken, volgt hier een korte maar effectieve lijst: - Echte en authentieke ervaringen - Hoge kwaliteit en uitstekende service - Waar voor je geld - Beste prijs - geen verborgen kosten - Verantwoord & duurzaam reizen
Rondreisopties
Hoogtepunten
Wat is inbegrepen
Ophaallocaties en -tijden
Ophaalservice vanaf de luchthaven: Nadat u uw bagage heeft opgehaald, gaat u naar de uitgangspoort waar u wordt opgewacht door onze vertegenwoordiger/chauffeur, die een bord vasthoudt met de naam van de hoofdpassagier. Ophaalservice buiten de luchthaven: wij halen u op bij uw hotellobby voor vertrek naar de luchthaven. Bel/stuur een bericht naar de hotline als u uw chauffeur niet kunt vinden (WhatsApp).
Beoordelingen van reizigers
Belangrijke informatie
- Kinderen moeten bij een volwassene op schoot zitten
- Geschikt voor alle condities
- De duur van de transfers is bij benadering, de exacte duur is afhankelijk van het tijdstip van de dag en de verkeersomstandigheden.
- Elke reiziger mag maximaal 1 koffer en 1 handbagage meenemen. Voor te grote of buitensporige bagage (bijv. surfplanken, golfclubs of fietsen) kunnen bepaalde beperkingen gelden. Informeer voor vertrek bij de aanbieder om te bevestigen of uw extra bagage acceptabel is.
- Transfer bij aankomst: nadat u uw bagage heeft opgehaald, gaat u naar de uitgangspoort waar u wordt opgewacht door onze vertegenwoordiger die een bord vasthoudt met de naam van de hoofdpassagier. Wachttijd: maximaal 90 minuten na aankomst van uw vlucht.
- Vertrektransfer: we halen u op bij uw hotellobby voor het vertrek naar de luchthaven. Wachttijd: maximaal 30 min.
- Er wordt 100.000 VND/uur in rekening gebracht als uw chauffeur langer dan de toegestane wachttijd moet wachten.
Beoordelingen(17)
No stress, no hassle! Do yourself a favor and book this private transfer.
Driver came over an hour late. Operator kept saying he’s reaching soon but he was no where close to picking us up on time from the airport
Thank you for your feedback. We sincerely apologize for the delay and understand how frustrating this must have been after your arrival. This does not reflect our usual service standards. Your comments have been reviewed with our operations team to improve coordination and communication in similar situations. We truly appreciate your patience and valuable feedback. Best regards, OUROS Travel Vietnam Whatsapp: +84932039015 Email: transportation@ourostravel.com
We booked a ride from Tam Coc to the airport, the driver Mr Chien was punctual and the driver quick, and the car was comfortable. However, our son left his iPad in the rear seat pocket. When we realised we contacted the company who did not provide any meaningful response (“check for your belongings when leaving”) and the driver who gave some story of a friend looking for it and then asking his passengers if they have seen it. We can see the live location in Ninh Binh however the company has no interest in confirming if this location matches their car’s location and has not offered compensation. Pawning customer’s lost goods is completely unacceptable.
Dear Ross, Thank you for your message. Our team responded promptly, and the driver confirmed that no iPad was found in the vehicle. Please note the car continued with other passengers after your trip, so it is possible the item was taken later. If you could track the device, we wondered why did not you follow it instead of accusing without any clear evidence. We must respectfully reject any accusation toward our driver or team, especially as you acknowledged the driver’s professionalism. Kind regards
The communication before pickup was very good and the driver was very punctual. All in all, we booked the PREMIUM for 4 suitcases and would do it again due to space constraints. full 5 stars for this offer. Many thanks!
We truly appreciate your review. It was a pleasure serving you. Thank you for trusting OUROS Travel —we’re always here if you need anything. Warm regards, Whatsapp: +84932039015 Email: transportation@ourostravel.com
Horrible driver. On his phone and Facebook the whole time and was the slowest driver making a 5 hour trip 8 hours. After contacting the company afterwards about our frustration on WhatsApp we were ghosted. This company, like everything else in Vietnam is a scam.
We're sorry to hear that you didn't receive the level of service that you deserve. We take pride in providing excellent service to our customers and apologize for falling short in this area. To clairy the situation with better support, kindly get in touch with our support team with your booing ID. Best Regards OUROS Travel Whatsapp: +84932039015
I really recommend this company! Amazing customer service. My plane was delayed 2 times and ended up being 1 hour later than the original pick up time. The pick up time is usually only until 2300 but the driver very very kindly and patiently waited for us regardless which we were extremely appreciative for. The agent was extremely helpful as well, replying to messages on WhatsApp immediately when we needed help, and relayed messages to the driver for us in real time. The driver was ready and holding up a card with my name at the airport arrivals which made finding him much easier. Driver drove us to Ninh binh very quickly(somehow without speeding). Very skilled driver to say the least. He could speak minimal English but we communicated well enough with google translate. Prices are very fair too. However to give you some expectations - don't expect a slow smooth princess ride. It is still Vietnam and I've learnt very quickly in the days that I've been here that driving and traffic is VERY different from my home country. Fast, a little bumpy, lots of friendly beeping, but still somehow quite safe.
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. OUROS Vietnam Hotline: +84932039015 (WhatsApp)
Much easier than I thought. Didn't have to wait, friendly and professional. I'd definitely use again. Thank you for a great service.
We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable. OUROS Vietnam Hotline: +84932039015 (WhatsApp)
Nothing was sorted out with the driver, I contacted OUROS to solve the issue, and they simply BLOCKED MY PHONE NUMMER! I had to inform the driver myself of all practicalities, while my booking had been confirmed 10 days prior already! Just unacceptable! As soon as you paid, don’t expect anything else from them!
Dear Zoe Copette, This is the 2nd unfavourable review you gave since 12 June. We replied your inquery below, please recheck: As your words, our team has communicated smoothly with you before the trip, providing car & driver's details 24 hrs earlier as per your request. The driver indeed dropped you off ON TIME (your words) at the airport even though there's a mis-communication at first. Our team checked and didn't receive any call from you later on. Please kindly be informed that we have never locked any normal customer. If you have any questions or require assistance, please feel free to contact us at transportation@ourostravel.com Warm regards, OUROS Travel – Vietnam Tour Operator Hotline: +84932039015 (WhatsApp)
Our transfer was very well organised. I booked and paid for it online a couple of days before arrival. The driver was clearly seen with a board with my name on, which made the whole process simple.
Dear Customers, Thank you for the fantastic review! We put a lot of effort into making our transportation service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it. Thanks again for the support! OUROS Travel – Vietnam Tour Operator ☎: +84932039015 (WhatsApp, Zalo)
I had a quite disappointing experience with OUROS Travel. I booked a private ride from Tam Coc to Noi Bai Airport to be picked up at 4 AM, hoping this would give me peace of mind to catch my early flight. However, it turned out to be a major source of stress. When I contacted the driver, he thought he had to pick me up at Noi Bai Airport, while in fact he was supposed to drive me there. He also showed up in a totally different car than what OUROS Travel has communicated to me. I basically had to inform the driver of my pick up and drop off point, although it was already mentioned in my booking confirmation. I tried to contact OUROS Travel at 9PM but they were unreachable (and have never got back to me…). Please be aware: they claim their hotline to be off from 11PM to 6AM, so they should still be reachable at 9PM. This lack of availability was extremely frustrating and unprofessional. For a company that claims to be a “professional tour operation team”, my experience was anything but professional. Although I was eventually dropped off on time at the airport, the service I was given was far from what I had expected.
Dear Zoe Copette, We appreciated your time for giving us a review but it doesn't make sense for a 1-star rating. As your words, our team has communicated smoothly with you before the trip, providing car & driver's details 24 hrs earlier as per your request. The driver indeed dropped you off ON TIME (your words) at the airport even though there's a mis-communiation at first. Our team checked and didn't receive any call from you later on. Best Regards. OUROS Travel – Vietnam Tour Operator Hotline: +84932039015 (WhatsApp)
