(TOP) Eigen auto: Da Nang/Da Nang Airport (DAD) van/naar Hoi An
Beschrijving
Als het gaat om ultieme service, warme gastvrijheid en professionaliteit doen we ons uiterste best en daarmee onderscheiden we ons van alle reisorganisaties. De producten en prijzen die OUROS Travel aanbiedt, de diensten die we leveren, het beleid dat we stellen, het vertrouwen dat we creëren, de persoonlijke aandacht die we besteden, zijn enkele van onze specialiteiten. Om een uitgebreid beeld te geven van onze specialiteiten en u onmiskenbare redenen te geven om bij ons te boeken, volgt hier een korte maar effectieve lijst: - Echte en authentieke ervaringen - Hoge kwaliteit en uitstekende service - Waar voor je geld - Beste prijs - geen verborgen kosten - Verantwoord & duurzaam reizen
Rondreisopties
Hoogtepunten
Wat is inbegrepen
Ophaallocaties en -tijden
Ophaalservice vanaf de luchthaven: Nadat u uw bagage heeft opgehaald, gaat u naar de uitgangspoort waar u wordt opgewacht door onze vertegenwoordiger/chauffeur, die een bord vasthoudt met de naam van de hoofdpassagier. Ophaalservice buiten de luchthaven: wij halen u op bij uw hotellobby voor vertrek naar de luchthaven. Bel/stuur een bericht naar de hotline als u uw chauffeur niet kunt vinden (WhatsApp).
Beoordelingen van reizigers
Belangrijke informatie
- Kinderen moeten bij een volwassene op schoot zitten
- Geschikt voor alle condities
- De duur van de transfers is bij benadering, de exacte duur is afhankelijk van het tijdstip van de dag en de verkeersomstandigheden.
- Elke reiziger mag maximaal 1 koffer en 1 handbagage meenemen. Voor te grote of buitensporige bagage (bijv. surfplanken, golfclubs of fietsen) kunnen bepaalde beperkingen gelden. Informeer voor vertrek bij de aanbieder om te bevestigen of uw extra bagage acceptabel is.
- Transfer bij aankomst: nadat u uw bagage heeft opgehaald, gaat u naar de uitgangspoort waar u wordt opgewacht door onze vertegenwoordiger die een bord vasthoudt met de naam van de hoofdpassagier. Wachttijd: maximaal 90 minuten na aankomst van uw vlucht.
- Vertrektransfer: we halen u op bij uw hotellobby voor het vertrek naar de luchthaven. Wachttijd: maximaal 30 min.
- Er wordt 100.000 VND/uur in rekening gebracht als uw chauffeur langer dan de toegestane wachttijd moet wachten.
Beoordelingen(10)
Terrible drive. Worse driver. Scrolled Facebook the entire time. Never really went over 30mph (50-60kmh). Somehow turned a 5.5 hour drive into 8 hours. It would be faster and safer to walk across the country.
Dear Kathleen Keene & Family, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your recent rides 19 Dec 2024 from Phong Nha to Da Nang with a stop at Hue citadel, pick up at 07:00 and drop off at 17:00 => duration: 10 hours We are sorry to hear that the driver used his phone during this trip. This is his fault. You can check google maps, the total travel time is 8 hours 7 minutes (pick up & drop off only) + 2 hours for lunch and city tour in Hue, the total journey of 10 hours by car is completely suitable. Average driving speed of 50 - 60km/h in Vietnam is very normal. The assumption of a 5.5 hour trip is unfounded. If the driver made you feel unsafe, you should have reported to the hotline support immediately to remind the driver instead of enduring the entire 10-hour journey (because we still kept in touch throughout your trip). We don't think your endurance was that great. At the end of the journey, you still happily paid the rest of the payment of 500,000 VND to the driver. We only received a complaint after the end of the journey and were very surprised by this. It's a shame like that having used up all the dinner but then whining and demanding a refund for some reason. It's disappointing when you say all companies in Vietnam are scams. This is so negative. If you have any questions or require assistance, please feel free to contact us at any time. Merry Christmas to you and your family and hope you have better experiences on your future trips. Warm regards, OUROS Travel | Whatsapp: +84932039015
Very happy. Safe drive. Nice scenery. Driver arrived on time and we stopped at a nice place on the way for food Very comfortable car. Would recommend.
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon! OUROS Travel – Vietnam Tour Operator Hotline: +84932039015 (WhatsApp)
Ouros Travel has been amazing on every trip I have booked with them. I have used their service for four months and will continue to use them because of their commitment to outstanding customer service.
Thank you for giving us a positive review . We are happy to hear your journey was nice and comfortable. Thank you for your feedback and we hope to see you next time! OUROS Travel – Vietnam Tour Operator Hotline: +84932039015 (WhatsApp, Viber)
Mr Tranh was very helpful and accommodated 2 extra passengers that were also going to the same destination as me, from the hostel I was staying in. There was a further confirmation of the booking the day before and Mr Tranh had already arrived at the pick up location 5 minutes prior to the booking time. Would recommend!
Dear Emmye, Many thanks for your feedback! We will convey your compliment to Mr Tranh. Thank you and All the best. OUROS Travel – Vietnam Tour Operator Hotline: +84932039015 (WhatsApp, Viber)
We booked Hotel Hoi An to Danang Airport; this driver was 15 inutes too late because he was at the wrong hotel. Ouros corrected it. Second transfer was from our hotel in Cam Ranh to our hotel in Mui Ne. That would be a 4 hour ride but this driver managed to do it in 2,5. Last one was from hotel in Mui Ne to SGN airport which went well. I reconfirmed all transfers and always got back car brand, license plate and name. Would recommend using them.
We’re delighted for your 5-star review! Thank you for choosing us, multiple times for your journey around Vietnam. We look forward to welcoming you back soon! OUROS Travel – Vietnam Tour Operator Hotline: +84932039015 (WhatsApp, Viber, Line)
Worst transport company I have travelled with. The driver Hai was extremely dangerous and he put my families life in danger countless times. He was rude and kept burping out loud. When I told the company they then blocked me on all messaging platforms and told me to leave Vietnam… shocking!! Do not travel with this company!!!
Hello Ciaran Rocliffe again, You used the second account to make a negative review for the problem that has been explained in the previous comment. We believe that you are very disappointed because after fully using the car's service, your request for a refund has not been met, so you deliberately spread false information to reduce the company's reputation. Anyway, thank you for being with us and we wish you the best. Thank you and Best Regards, OUROS Travel – Vietnam Tour Operator ☎: +8493203915 (WhatsApp, Zalo)
"A brilliant transfer! Car is new. Customer support was amazing , very informative and fast response. Thank you."
Many thanks for your kind and valuable review. Really appreciated! OUROS Travel. Hotline: +84932039015 (WhatsApp)
The drive was on time, the car was clean and spaceous and the ride was extremely comfortable. We will book with Ouros again.
Thank you so much! Your dedication to leaving us a 5-star rating warms our hearts, and we greatly appreciate you taking the time and effort to do so. OUROS Travel.
The driver for the review below called to scold us about leaving a bad review “without the full story”. Fact 1: He hit the dog and left the scene. This is a hit and run. Fact 2: My sister was crying in the back seat and he saw by the rearview mirror but did not acknowledge the accident. Fact 3: He did not offer to clear up or confirm the status of the dog leading up to the review. Only after the review was left did he decide to call us and “clear things up” where he proceeded to berate us for not “finding the full story before leaving a review”. Fact 4: A different driver picked us up for the return journey. I don’t know if this is unrelated but it seemed convenient that the first driver did not pick us up after what happened. I do not wish to discuss this further. There is a better way to communicate “the full story” that doesn’t involve berating your customers over the phone. Poorly handled, terrible experience.
Dear Passenger, We tried to contact you for explanations, reports, and encouragement, but what we received in return was scolding, contempt, and contempt. You had made 2 separate bookings (1 way Da Nang - Hoi An at 10:00, and the return way at 21:30) so we had arranged 2 different drivers for 2 rides as requested, no waiting time is required. We have always tried to improve service quality so that our customers have the best experience, so we are sorry for the bad experiences you have endured. Please kindly accept our sincere apologies for the driver's mistakes that made you disappointed. We respectfully inform you that the pet is still very healthy, please don't worry, and hope you will soon overcome this emotional and mental trauma. Wishing you a wonderful vacation.
The driver hit a dog on the way there and didn’t stop. I will be haunted forever. Driver home got lost and switched lanes into oncoming traffic to pass another car.
Dear Passengers, I'm sorry to hear you had a negative experience with the previous trip. We have conducted an investigation and have extracted cameras of this situation. 1. Dog: There was a dog crossing the street and suddenly stopped, causing its leg to collide with the car. On the way back to Da Nang, the driver stopped to check and reported that the dog was still normal and there was nothing wrong. 2. Da Nang - Hoi An is a speed controlled street so vehicles are not allowed to drive fast. There is a construction project on the street so all vehicles must use the adjacent lane, which is legal at that time. 3. There are 2 hotels with the same name "Dolphin Hotel", which are located 2.5 km apart. When driving to the wrong hotel, we realized the mistake immediately and dropped you off at the correct hotel without having to walk. Thank you and Best Regards, ====================== OUROS Travel – Vietnam Tour Operator
