Sydney Port Arrival Transfer: Cruisehaven naar City Hotel

Easy pickup by Edward with Go Sydney Shuttle sign, and very smooth, timely transport to hotel at Sydney Harbour Quay.

The Go Sydney Shuttle worked perfectly. Alex was there to pick us up at the cruise terminal and take us to our hotel. The company communicated with us when we had questions in a timely manner. I highly recommend this company and Alex.

Great service! Driver got us from port to Hotel safely and quickly. This enabled us to get out and see more places on a limited time schedule.

Everything went as planned. Excellent service, courtesy and punctuality of the driver. Impeccable vehicle

Great service and safe driiver delivered us to the hotel. Pleasant driver provided area information.

Great and on time, easy to communicate and prompt at responding! I would go with them again for future trips.

We have been travelling since December 11 and on December 29, we were attempting to leave a cruise ship and go to our hotel for the remainder of our trip of 10 family members, I placed an order for 2 vans to hold 5 people each. We reported on multiple communications that we had 2 - 3 pieces of luggage per person. And, I reported repeatedly in communications that several people were fairly large people with some difficulty walking. So, my goal was to provide a very comfortable ride for all of my family of 10 people and to accommodate the luggage issues. The pick up time was to be at 10 a.m. The van arrival after multple request for an ETA, was 10:27 a.m. The cruise terminal was trying to get us to go outside and wait while they prepared for incoming visitors. The Go Sydney Tour company decided to switch our ride from TWO VANS for 5 people to ONE van that was supposed to hold 12 people. It did not hold my 10 family members comfortably. And, the driver insisted in adding an eleventh person who was not going to our destination. So I was forced to hire an Uber and send 3 of my family members separately to the Four Seasons Hotel. When I complained to the tour operator, he argued that the van was permitted to be combined without any notice and that it was a shared van for 12 people and "sorry everyone was not comfortable". I was charged for two vans at $105 each. When I reported my dissatisfaction to the headquarters, they told me they are permitted to combine 2 separate reservations without notice and that the terms were ONE piece of luggage person. Further the person stated I should have been charged extra due to the fact that I had more than 1 bag person and basically, I am lucky I did not get that extra charge. I paid $210 total and I paid Uber an additional $25 to get my family members to the hotel. I requested a refund or at least a discount on one of the two vans and was promptly told NO and feel free to write a review that they will be compelled to address. So, that is my review. Of the 14 different Viator rides/tours that I have booked on my current trip, this one has been disappointing to say the least. The rest have been pleasant and worth booking through Viator. I still have 4 more events for the remainder of my travel. 3 of them are transportation requests to the airport and I don't want to experience the same disregard for my specific requests that are always very clear upon making the reservations as well as well planned communications with the tour operators.

Not used because 3 hrs waiting plus very overpriced. Port-hotel only 18 miles. I hope my two scheduled tours are with a more serios operator. Thanks

Perfect Arrived on time Clean mini van Driver was professional and very courteous Would definitely recommend this company

They kept telling me that I put down the wrong dock for pick up. Tell you the truth I pay little attention to this and really was not aware where we were docking. This frequently changes. Not sure why you didn't know where the ship would dock in Sydney - not like there were a lot of ships that day. In any case I changed to the personal pick up and it was ok. But the charges to go about 5 blocks were crazy. Seriously if you don't want to pick someone up and take them to a hotel that is close - do not offer it. If I was younger, I would have walked. This has not happened on previous pickups using Viator. I am disappointed.