QC Spa New York Luxe Wellness op Governors Island

Exquisite in every detail, there are countless experiences and sensations to keep you moving and relaxed at the same time.

My companion and I traveled from out of town to QC Spa New York to celebrate her birthday, and unfortunately, the experience was a major disappointment. I was especially looking forward to the couples massage we had booked. When making our reservation, there was no option on the website to indicate a preference for the gender of the massage therapist. When we arrived for our appointment, we found that only male massage therapists were available. I want to be clear that this is not a criticism of male massage therapists or their ability to provide an excellent massage. However, I personally am not comfortable receiving a massage from a man, and I don't think I'm alone in feeling that way. I believe many men, as well as some women, have a personal preference about the gender of the person providing such an intimate service. That's precisely why I was disappointed that the booking process did not provide an opportunity to express a preference or make it clear that only male therapists would be available. I decided not to proceed with the massage, and the manager did refund my portion, which I appreciate. However, the way the situation was handled left a lot to be desired. When the manager asked whether I had requested a preference, I explained that I hadn't because the website never gave me the option to do so. I felt that the response lacked empathy and understanding for the situation. As someone traveling from out of town for a special birthday celebration, I would have expected more understanding and an effort to make the situation right beyond simply processing the refund. The unfortunate part is that this experience created tension between my companion and me and affected the rest of our time at the spa. We had traveled there to celebrate her birthday and were excited to enjoy the experience together, but the massage situation put a damper on the entire visit. While the spa itself has a beautiful ambiance and some really interesting rooms and amenities, I wasn't able to fully enjoy them because of how the day had started. The restaurant was also underwhelming and didn't add much to the overall experience. There are definitely some positives to QC Spa New York, particularly the atmosphere and the unique spa environment. However, for the price and for a special occasion, I expected a much better overall experience. My biggest disappointment wasn't simply that I couldn't have the massage I was looking forward to—it was that the situation was handled without the level of empathy I would have expected from a high-end spa. I hope QC Spa takes this feedback seriously and considers making the booking process clearer and training staff to handle situations like this with more understanding and customer care.

I am extremely disappointed with how QC Spa handled this situation. On June 9, I purchased a $150 gift voucher as a birthday gift for one of the guests in our group. On July 5, I visited QC Spa with four other guests (five of us in total). We were all looking forward to a relaxing evening, but our experience was cut short because we all encountered a strong foul odor, similar to sewage or feces, in one of the saunas. The odor was so overwhelming that we felt disgusted and we had no choice but to leave early. When we reported the issue to QC Spa staff, they appeared to be immediately aware of what we were referring to. In fact, before we could fully describe the odor, a staff member finished our sentence and confirmed what we were smelling. This gave us the impression that the issue was already known. We immediately reported the issue and ultimately left the facility because the odor made it impossible to enjoy the experience. QC Spa ultimately refunded the admission fees for those of us who had paid directly. However, because the birthday girl’s admission had been paid using the $150 gift voucher that I purchased, QC Spa refused to refund the value of the voucher, despite the fact that the experience was the same for everyone in our group. The recipient of the gift voucher contacted QC Spa to explain what happened and request a refund, and I also requested that the refund be returned to my original form of payment. Both requests were denied. By the time I attempted to dispute the charge through my bank, I was informed that it was outside the time limit because the voucher had been purchased more than 30 days earlier. I understand that businesses have policies, but good customer service also requires fairness and common sense. Every member of our group experienced the same issue. QC Spa acknowledged the problem by refunding the other admission fees, yet refused to refund the gift voucher simply because of the payment method. That inconsistency is extremely disappointing. Based on my experience, I cannot recommend purchasing gift vouchers from QC Spa. I hope the company will reconsider how it handles situations like this and treat all customers fairly when a legitimate issue affects their visit.

Service was horrible. Staff unhelpful. Place was overbooked couldn’t enjoy couldn’t differentiate ppl staff and customers noone around to ask questions or get help. This was my first time here and the experience was horrible. I came with my family paid for my son to have relaxing birthday. Noone enjoyed themselves. Then storm hit and stopped any experience from happening. Inside was dirty from the debreeze and staff wasnt cleaning it up. I deserve a refund or a ticket to come back and experience QC and gain the experience Ive read about from others!!

It was over crowded and could not access saunas in a timely fashion. Some foot spas machines were not working. It stormed and the male young staff were not helpful. The furniture was flying everyone scattering to get to a safe place. The women were cleaning. You could not differentiate between staff or other people. Simply need more staff to guide or direct people that were there for the first time. I would only recommend this place if able to visit on a better day when staff are available to direct or guide people paying large sums of money.

My husband and I were visiting the Spa from the UK. We had a lovely day! The view was amazing and the staff very friendly! Would definitely recommend!

Amazing, it was my first time and it won’t be my last. Love love love this place . I booked the 5 hours and it was not enough.

The spa was good the only thing I would Ike for them to do is to make the sauna outdoor pools more hotter it was Luke worm . But other than that all of the services weee great and the staff was excellent and everything was nice and clean and very relaxing. I will be back again .

Overall good experience, but was very disappointed by the food experience. You have to physically sit inside at a table to order food and wait until the food has arrived before you can go anywhere (versus outside etc), and the wait for food was 45 minutes. I usually go to Sojo Spa and the food service there is far more efficient. In and out to enjoy the rest of the spa! I would go here again but I’d just make sure I don’t go hungry. Eat beforehand lol.

A fantastic spa! The views are stunning as are the pools! There are so many different rooms after 5 hours we needed more time! Joshua helped us thru out the day with directions as it is hugh and in two buildings. We were a group of 5 women & we all can’t wait to go back!