We had booked this tour specifically because we wanted to have more customization throughout the day and 2 of the 4 of our group get car sick so we wanted a nice air conditioned, spacious ride. I called the tour operator to make sure the luxury van that was noted was in fact a luxury van; they confirmed. Unfortunately, what was waiting for us was not a van and it was not luxurious. It was a dirty Toyota Hylander filled with personal belongings from the driver. The people in our group that sat in the back had their knees up around their head for hours of driving. I sat in the front and had to put my shopping bag underneath me because the seat was so dirty. On the positive side the driver was chatty and somewhat knowledgeable - although the ride was very difficult to get over. After the stop at Garden of Gods we attempted Manitou Springs but there were barricades blocking access to town so we walked in while the driver found parking. Lucky for us we stumbled upon a local event in town -Emma Crawford Coffin Races and Festival. Something I would have thought the tour guide would have known about. The streets were packed with walking dead and had teams of racers with creatively decorated coffins. There were colourful hearses of all types and sizes driving down main-street for the parade. It was a cool thing to see. We met a lovely zombie lady on the street that explained the story of Emily Crawford. We were able to find an outdoor patio for lunch after cruising through the crown and back. By then our driver had finally found parking and joined us for lunch. On the way back to Denver he made a stop for us at a local store we don’t have back home and then got us back to our hotel safely. Our group is very reasonable and easy going. This tour could have been a better success with the luxury van that was noted in the description. Viator is partially to blame for this mishap. They should make the tour operator confirm the actual vehicle type provided in cases like this.
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed parts of the experience, including your visit to Garden of the Gods and discovering the Emma Crawford Coffin Races in Manitou Springs—those moments truly make this tour special. We’re sorry to hear that the vehicle did not meet your expectations. However, we would like to clarify that this tour does not include a guaranteed luxury van unless specifically requested and confirmed as part of a private upgrade. According to our booking records, a standard SUV was assigned for your tour, which is within the service level described for this experience. That said, we take cleanliness and comfort very seriously, and your comments regarding the condition of the vehicle have been shared with our team to ensure this is addressed immediately. We appreciate your kind words about the driver’s friendliness and service, and we’re glad he was able to accommodate additional stops and ensure a safe return to Denver. Your feedback is valuable and helps us continue improving our service. If you would like to discuss your experience further, please feel free to contact us directly. Thank you again for your review.
