We paid 2000 for our trip hoping to enjoy our travel and visit all the locations in the itinerary. First of all, they messed up our booking. The reservation was for the west Maui tour and it was confirmed days in advance. After we were picked up is when we found out we were about to go to Hana! The agenda had to be redone. I had to show May the driver the itineraries for the locations. She made up for it with her service but our time was significantly cut short. We didn’t realize the 8 hour duration for the guided tour does NOT include the traveling time to each destination. For example we didn’t stop at Lahaina at all which was supposed to be a 2 hour stop. We skipped altogether Kepaniwai park and heritage gardens and Makaluapuna point. We stopped at each destination for 15-20 min but it took some time for us to get from A to B which was added to the total trip time; hence our trip was cut way too short. The company is run by a taxi service (royal taxi) and not a tour agency. Our last stop was at Maui tropical plantation which is supposed to be 1 hour tour but we had to leave in 20 minutes because we were told our time for the day is up when we didn’t get to see anything there! The driver May was awesome but the service from the company is horrible.
HEllo, we are sorry to hear about your experience. Mae is a great driver and she always tries to do her best. She did a mistake with the itinerary this time as she thought it was a road to Hana. On the other hand, the total duration of the tour is 8 hours, this of course includes the travel time from one place to another. Thank you for your message.
