Pompeii Tour & Lunch met wijnproeverij

Ciao Anie, we are deeply sorry that your day did not meet your expectations, especially since it was a destination you had wanted to visit your whole life. However, we feel it is our duty to clarify some points of your review to offer a correct perspective to those reading, as the score assigned seems to reflect more the frustration of a personal organizational error than the actual quality of our service. The main problem, which caused delays and tension, arose from a misunderstanding about the meeting point. The day before the tour, we sent you a reminder with the exact time and pick-up location in Naples, which you had duly confirmed. Our driver waited for you in Naples for over 10 minutes, holding up other guests, and tried calling you multiple times. When you finally answered after 15 minutes, you informed us that you had already arrived independently in Pompeii. This mix-up, which led you to spend extra money on a taxi, cannot be attributed to our driver, who was exactly where we had agreed. Regarding the tour in Pompeii, we apologize for the malfunction of four headsets. Our guide addressed the technical issue immediately, inviting those without a device to stay close to him so they could hear the explanations without interruption. We understand that the pace may have seemed fast and that there was no time to buy souvenirs, but the timing of a shared tour is designed to respect the needs of the entire group. After two hours of walking in the sun, many guests prefer to proceed immediately to the winery to relax. For those who desire customized timings or extended stops for shopping, we always recommend our private tours. We are glad you appreciated the restaurant and purchased our honey and vinaigrette. We would like to point out that the photos of our experience are authentic: our estate, the winery, is located in Trecase, at 400-500 meters of altitude on the slopes of Mount Vesuvius. It offers a panoramic view of the gulf and the volcano itself, but the activity does not include lunch on the crater of Mount Vesuvius. Regarding the return transfer to the port, our service is operated by shuttles that are subject to strict legal traffic limitations. The driver dropped you off at the closest and safest point permitted by law and gave you the correct directions to reach the main entrance on foot. Although the inconveniences largely stemmed from your initial misunderstanding, we decided to fully refund the cost of the shuttle (which you had added at a later time), since in the morning, due to an error not of our making, you did not use the transfer service. We did this as a gesture of courtesy, knowing that navigating a foreign country can be difficult. We tried to write to you privately and call you to clarify this misunderstanding, but we never received any response from you. We are very sorry about this: we work closely with people, and behind our service, there are human beings who put in all the effort and dedication possible every day to guarantee an excellent experience for our customers. Finally, we would like to remind you that leaving a review with such a low score, driven by frustration over errors not attributable to us, has serious negative consequences on the visibility of our tours. A one-star rating should be exclusively reserved for scammers who collect money without providing any service. In our case, as also emerges from your review, the experience was delivered and offered exactly as described. Unfortunately, we believe the underlying issue was simply a lack of organization and attention on your part in reading the details of the product you were purchasing. Nevertheless, we hope that, over time, you will be able to keep positive memories of your visit to Pompeii.

Ciao Anie, we are deeply sorry that your day did not meet your expectations, especially since it was a destination you had wanted to visit your whole life. However, we feel it is our duty to clarify some points of your review to offer a correct perspective to those reading, as the score assigned seems to reflect more the frustration of a personal organizational error than the actual quality of our service. The main problem, which caused delays and tension, arose from a misunderstanding about the meeting point. The day before the tour, we sent you a reminder with the exact time and pick-up location in Naples, which you had duly confirmed. Our driver waited for you in Naples for over 10 minutes, holding up other guests, and tried calling you multiple times. When you finally answered after 15 minutes, you informed us that you had already arrived independently in Pompeii. This mix-up, which led you to spend extra money on a taxi, cannot be attributed to our driver, who was exactly where we had agreed. Regarding the tour in Pompeii, we apologize for the malfunction of four headsets. Our guide addressed the technical issue immediately, inviting those without a device to stay close to him so they could hear the explanations without interruption. We understand that the pace may have seemed fast and that there was no time to buy souvenirs, but the timing of a shared tour is designed to respect the needs of the entire group. After two hours of walking in the sun, many guests prefer to proceed immediately to the winery to relax. For those who desire customized timings or extended stops for shopping, we always recommend our private tours. We are glad you appreciated the restaurant and purchased our honey and vinaigrette. We would like to point out that the photos of our experience are authentic: our estate, the winery, is located in Trecase, at 400-500 meters of altitude on the slopes of Mount Vesuvius. It offers a panoramic view of the gulf and the volcano itself, but the activity does not include lunch on the crater of Mount Vesuvius. Regarding the return transfer to the port, our service is operated by shuttles that are subject to strict legal traffic limitations. The driver dropped you off at the closest and safest point permitted by law and gave you the correct directions to reach the main entrance on foot. Although the inconveniences largely stemmed from your initial misunderstanding, we decided to fully refund the cost of the shuttle (which you had added at a later time), since in the morning, due to an error not of our making, you did not use the transfer service. We did this as a gesture of courtesy, knowing that navigating a foreign country can be difficult. We tried to write to you privately and call you to clarify this misunderstanding, but we never received any response from you. We are very sorry about this: we work closely with people, and behind our service, there are human beings who put in all the effort and dedication possible every day to guarantee an excellent experience for our customers. Finally, we would like to remind you that leaving a review with such a low score, driven by frustration over errors not attributable to us, has serious negative consequences on the visibility of our tours. A one-star rating should be exclusively reserved for scammers who collect money without providing any service. In our case, as also emerges from your review, the experience was delivered and offered exactly as described. Unfortunately, we believe the underlying issue was simply a lack of organization and attention on your part in reading the details of the product you were purchasing. Nevertheless, we hope that, over time, you will be able to keep positive memories of your visit to Pompeii.