Ondergrondse riviertour met privébusje, Puerto Princesa naar El Nido
Beschrijving
De Private Underground River Day Tour met lunch vanuit Puerto Princesa, eindigend bij El Nido, biedt een unieke manier om de Puerto Princesa Underground River te verkennen terwijl u verder reist naar El Nido. Deze tour is inclusief hotel pick-up in Puerto Princesa, entreegelden, vergunningen, een lunchbuffet bij Sabang Wharf en een audio-begeleide kajaktocht door de rivier. U ervaart dit UNESCO-werelderfgoed met persoonlijke service en vervolgt vervolgens uw reis gemakkelijk naar El Nido, waardoor het een naadloos avontuur wordt door de natuurlijke schoonheid van Palawan.
Rondreisopties
Reisroute
De Puerto Princesa Underground River Tour biedt een reis door een spectaculair kalkstenen grottenstelsel, waar je indrukwekkende stalactiet- en stalagmietformaties, unieke rotskamers en oude fossielen ziet. De rivier slingert door een donker, mystiek landschap, alleen verlicht door de zaklamp van de gids, en onthult ingewikkelde formaties die lijken op dieren, planten en andere vormen. Je komt ook diverse wilde dieren tegen zoals vleermuizen en gierzwaluwen die de grot bewonen, en buiten draagt het weelderige junglelandschap rond de rivier bij aan het avontuur. Dit UNESCO Werelderfgoed is echt een natuurwonder.
Hoogtepunten
Wat is inbegrepen
Beoordelingen van reizigers
Belangrijke informatie
- Baby's en kleine kinderen kunnen in een wandel- of kinderwagen mee
- Hulpdieren toegestaan
- Opties voor openbaar vervoer zijn in de buurt aanwezig
- Kinderen moeten bij een volwassene op schoot zitten
- Niet aanbevolen voor reizigers met ruggengraatletsel
- Geschikt voor alle condities
- 8 uur zal worden besteed aan reizen, van Puerto Princesa naar Underground River en naar El Nido
Beoordelingen(16)
This experience was one of the worst "tours" I did in the Philippines. I was picked up late with no communication. Then, what I booked (van to underground river, tour, then van to Puerto Princesa) was not allowed due to weather but this was not communicated either. There was no guide, only a driver, who was not even aware of what I had booked and did not speak English which is rare in the Philippines. It was then offered to me that I go to the company office in Puerto Princesa and wait for a town tour instead and to be given a refund of the difference. Needless to say, I did take that option, but have not had any refund of the price difference as promised and have not had any communication since.
The tour itself was fine we got to see the river and the tour guide Harry and driver Mike were good to deal with. The drive to El Nido was clearly not with Lagum and just a generic shared van that stopped to pick up people of the side of the road every 5 minutes, there wasn’t enough space for people’s luggage. When we arrived at El Nido van terminal we asked why we weren’t being dropped at the accommodation and were told vans couldn’t go to the centre. I have two emails from Lagum confirming drop off to our accomodation which in one email they confirmed we would be dropped off - after a 4-5 hour van ride + tour having left at 7am in the morning and arriving there at 8pm that wasn’t what we wanted to deal with. So far the operator has come back with generic responses like we should have known vans don’t drop off in the centre and haven’t responded to the fact that there are emails confirming hotel drop off or the additional cost.
Thank you for your feedback. We’re glad you enjoyed the Underground River tour and our team’s service. For clarity, our shared van transfers operate terminal-to-terminal, as vans are not permitted to enter El Nido town center. We also do not have a record of a confirmed hotel drop-off, but we will review this internally to ensure no miscommunication occurred. As a gesture of goodwill, please feel free to contact us directly so we can assist you further. Thank you again—we appreciate your feedback and are continuously working to improve.
Our driver Will was kind, efficient and accommodating. The underground river tour is a must see! Our trip was flawless! Thanks Will!
Our driver Bayani was great. The tour guide Jesrille was also great. The underground river was impressive. I would have rated the experience 5-star except for the poor communication of the local tour operator. The local tour operator texted us 2 days before the tour to confirm. But they sold our contract in the last moment to another operator which dispatched the driver with the wrong passenger names. The driver showed up at our hotel at 8:30 AM with the paper work showing the local travel agent’s name that we didn’t recognize from our communication the previous day, and with passenger names that did not match ours. We contacted Viator for clarification. Both Viator and I tried to call the original local operator Lagum Adventure but nobody answered the phone until after 9:30 AM. After we finally cleared things up and started our private tour an hour late, Lagum texted me and told me that because our drop-off hotel was too far from downtown El Nido, I had to pay an extra PHP 1200. I booked the trip more than a 3 weeks in advance. They could have told me about the extra charge much earlier.
Who was canceled at the last minute and I have not received a refund. I had to take a different ride to El Nido to my hotel. Probably a good tour, but I didn’t be able to go.
Amazing Tour with friendly driver and tour guide. The Underground River Tour is a crowded place. So be ready for crowds. Our driver, Carl, was SUPER friendly and helpful and the tour guide was also good. To avoid the crowds / line we did another little side trip where you could either zipline or you could take a boat through a mangrove forest and see monkeys and snakes. By the time we got to the Underground River there was almost no line for the boats. The lunch was yummy. The drive to El Nido after the tour is LONG, but this is not the fault of the tour company, it just is what it is. HIGHLY RECOMMEND!!
Trip was cancelled by the organizer due to the weather, despite daily demand and complaints no money back to date! Not recommended, communication is terrible!
We’re truly sorry for the inconvenience and frustration this caused you. Your trip was cancelled due to unsafe weather conditions, and as much as we do everything we can to operate as planned, safety always comes first and these conditions are beyond our control. Regarding your refund: we understand how upsetting it is to wait. Please note that refunds can take up to 14 days to process, as stated in our Terms & Conditions, depending on the payment channel and bank processing time. Rest assured, your refund is being processed, and you will receive confirmation as soon as it has been completed. We also apologize if our communication did not meet your expectations during this situation. We’re taking your feedback seriously and working to improve our response time and clarity, especially during weather disruptions. If you can share your booking reference (or the name used in the booking), we will gladly re-check the status and update you right away.
Great experience. An extraordinary example of the nature’s grandeur. There are many people and it takes time both to board and to enter the cave, but it's worthwhile. The organization might be a little bit more accurate in communication.
I have had a terrible customer experience with Lagum Adventure. We booked the R4 Tour from El Nido to Puerto Princessa to see the Underground River on 25th November however it was cancelled due to tropical storm. Chased requesting for a refund and NO ONE has followed up. Customer service is shocking. Extremely disappointed - DO NOT BOOK WITH THEM.
Hi, Thank you for your message, and we’re truly sorry for the frustration this caused. Your R4 El Nido–Puerto Princesa (Underground River) tour on 25 November was cancelled due to the tropical storm, and we understand how disappointing that is—especially with the added delay in communication. We want to confirm that your refund has already been processed. We sincerely apologize for the delay in our follow-up and for the experience you had with our customer service. This is not the standard we aim for, and we’re reviewing what happened so we can improve our response time during weather disruptions. If you’d like, please send us your booking reference and the name used on the payment via private message so we can also confirm the exact refund status and transaction details on our end. Thank you for your patience, and again, we’re very sorry for the inconvenience. Warm regards, Team Lagum Adventure
Our driver Carl was very nice, knowledgeable and didn’t hesitate to help us with driving around for the day. I will do this again whenever I make it back to Palawan to go to El Nido!
