Dagtrip van Miami naar Key West met activiteiten

While the driver and tour guide were excellent, the Viator seating system needs improvement. Currently, early pickups get the best front seats, which feels unfair; seats on both levels should be available to select and reserve right when purchasing tickets. Additionally, the bus itself needs maintenance, as there was a constant, loud squeezing noise on the first floor throughout the entire trip.

Excellent guide and well organized

Such a fun day at Key West. Had no issue on the bus ride, great tour guide (breakfast stop was at McDonald’s). Went snorkeling and it was great, saw 2 stingrays lots of fish and there was an open bar.

We booked our own activities in Key West, so this is not a review of Key West (which was a lot of fun) but of the bus ride. The bus was late in picking us up. Since there were no assigned seating, we saw a couple get separated in their seating arrangement. Thankfully a kind customer swapped seats to let them sit together. We stopped at a McDonalds on the way. The guide was really adamant about being on time and then scolded some people about being on time when we were leaving the McDonalds. This felt ironic considering the bus was 15 minutes late. I get things out of our control happen, so I don’t blame her for the bus being late. But maybe she shouldn’t threaten customers with being left behind in Key West, and having to pay for a $400 uber ride on the same trip when the actual bus was late. The guide tried to make it better by giving us extra time in Key West. However, on our way back the bus broke down. Thankfully we were already in Miami. Our options were to wait 30-45 minutes for another bus to come get us or get down and find our own way. The majority of the people on the bus chose to get down. At this point, what guarantee did we have of another bus coming? What if that bus was late as well? Anyway, we had already scheduled dinner for our return time, so we paid for the Uber ride back to our hotel. Honestly, the company should reimburse our Uber fare. The Key West experience was great, but the drive there and back were terrible.

Guide Luis was friendly and knowledgeable . Very organized!!! I could not imagine how Luis would and could manage 70 people (peak times) in a coach on his own 🤦🏼‍♀️ Because of the size of the group, a few of us like me booked optional trips - Luis was very good and concise on his instructions, though some still did not follow 🤦🏼‍♀️, maybe English or Spanish were not their native language. Thank you Luis and please send my regards - Faboulous (long) day and well managed and organized. All the best for the future Luis.

Glass bottom boat we seen 2 fish what a waist. The bus ride there was great on the way back it broke down.

It was a really cool experience until the bus broke down on the way back.. Good thing we made it back to miami but i still had to uber back to the beach..

Pick-up directly at the hotel, which is fantastic. The rating of 3 comes from the near absence of information given by the guide during the trip. We only had a little information about the Everglades and the 7 Mile Bridge (I would say 5 minutes of information on a 4-hour trip). Furthermore, once in Key West, he didn't give any interesting addresses (e.g., typical restaurant or souvenir shop). We received a map of Key West that I can get anywhere and we had to organize ourselves with that! The advantage of paying for a guide is being able to get advice on the good and not-so-good places to go... and that wasn't done. The only advantage is the peace of mind of not having to drive, but for 4 people, it works out much cheaper to take your own car....

Everything well organized. Punctual with times and a competent guide who was attentive to our needs. Highly recommended

We were too tired to do the drive & the tour bus turned out to be a good option. Luis is great at his job!