Luxe heteluchtballonvaart in Luxor
Beschrijving
Luchtballonvaart in Luxor, Egypte. De luchtballonvaart is een geweldige manier om 's werelds grootste openluchtmuseum te verkennen. U wordt vroeg opgehaald bij uw hotel en naar de ballon over Luxor gebracht in de ochtend, een licht ontbijt en thee zijn inbegrepen.
Rondreisopties
Reisroute
U steekt de rivier de Nijl over per motorboot naar de locatie van de start.
Je vliegt over de Hatshepsut-tempel.
Je vliegt over de Vallei der Koningen.
Je ziet duidelijk de Luxortempel in de oostelijke oever van de Nijl.
Hoogtepunten
Wat is inbegrepen
Beoordelingen van reizigers
Belangrijke informatie
- Rolstoeltoegankelijk
- Opties voor openbaar vervoer zijn in de buurt aanwezig
- Vervoersopties zijn rolstoeltoegankelijk
- Alle plaatsen en oppervlakken zijn rolstoeltoegankelijk
- Geschikt voor alle condities
Beoordelingen(790)
The hot air balloon trip could not be completed and they did not refund my money, and they have not given me an answer yet
Dear Guest, We sincerely apologize for your experience and any inconvenience caused. The safety of our passengers is always our highest priority. If the hot air balloon flight was canceled, it was due to circumstances beyond our control, such as adverse weather conditions or instructions from the Civil Aviation Authority. Regarding your refund, if it has not yet been completed, please accept our apologies for the delay. Kindly share your booking reference with us so we can investigate your case immediately and assist in resolving it as quickly as possible. Refunds are processed according to the booking platform’s policies and may take some time to appear, depending on your payment provider. Thank you for your patience and understanding. We hope to have the opportunity to serve you better in the future. Best regards, Dr Mo Tours Egypt
We were informed at 8 PM that the hot air balloon activity scheduled for the next day with a departure at 4 AM was canceled. The proposed refund was only €20 per person! I challenge anyone to find a hot air balloon activity at this price. From there, we already left with a very bad impression. Then, the temple visit was indeed maintained, but be careful: you must add to the price paid on the app (€110) the entrance fee for each temple (between €10 and €20 per person). At the Valley of the Kings, you also have to pay €15 per person to enter the tomb of Tutankhamun. Once on site, the guide asked us for an additional €15 per person for an explanation of the history of Tutankhamun, implying that it was necessary. In the end, it was simply commenting on the information already present on the panels, which could easily be translated for free with a phone. Finally, these amounts had to be paid either in cash or by card through the restaurant where we were required to have lunch, which is also paid (€15 per person). Between a questionable refund and a day where we had to pull out our wallets at every step, we could not fully enjoy an experience that should have been unforgettable. It's really a shame because the potential of this excursion is immense, but the lack of transparency regarding costs and the handling of the cancellation greatly spoiled our experience. Total cost: over €200 for the activity (far from the €110 included with the hot air balloon).
Dear Guest, Thank you for sharing your feedback. We are truly sorry that your experience did not meet your expectations. The hot air balloon flight was canceled for safety reasons following the instructions of the Civil Aviation Authority. Passenger safety is always our highest priority, and these decisions are beyond our control. Regarding the refund, the amount offered reflected only the value of the balloon activity within the package, as the guided tour and transportation services were still provided as booked. All entrance fees to archaeological sites are clearly stated in the tour description as not included in the package price. Entry to Tutankhamun’s tomb is an optional ticket charged separately by the Egyptian Ministry of Tourism and Antiquities, and any additional explanations provided by the guide should always remain optional. We also regret if there was any misunderstanding regarding lunch. The restaurant stop is part of the itinerary for guests’ convenience, but purchasing lunch is entirely optional. We appreciate your comments, as they help us improve our communication and service. We hope to have the opportunity to welcome you again under better circumstances. Best regards, Dr Mo Tours Egypt
Originally booked for the hot air balloon and full day tour. Directly after booking, I messaged Dr. Mo to clarify that the hot air balloon would happen he replied with a thumbs up. 24 hours later when it was too late to cancel he then messaged me and says there is no hot air balloon only the tour. If you are on a budget, do not book this tour there are costs that you are not informed about and you will be paying extra for each stop including lunch. I asked the tour guide in advance. If there were anything else I would need to pay for his response was no however when we got to each site we had to purchase entry tickets. They did not even provide us with Water, every tour I’ve been on they’ve given us water because it is quite hot outside.
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations. At the time of your booking, the hot air balloon operation was expected to take place. Unfortunately, due to circumstances beyond our control and the operational status determined by the Civil Aviation Authority, we were required to cancel the balloon flight. As soon as we received confirmation, we informed you immediately. Regarding the tour costs, the entrance fees to the archaeological sites are clearly stated in the tour description as not included in the package price. Lunch is an optional meal and is not included unless specifically mentioned in the booking details. We apologize if there was any misunderstanding during the tour regarding additional expenses. As for bottled water, we appreciate your feedback and will review this with our team to improve the overall guest experience. We value your comments and will use them to enhance our communication and service. We hope to have the opportunity to provide you with a much better experience in the future. Best regards, Dr Mo Tours Egypt
The provider informed me less than 24 hours before that it was canceled and I have not yet been refunded.
Dear Guest, We sincerely apologize for the inconvenience caused by the late cancellation. Unfortunately, the hot air balloon flight was canceled due to circumstances beyond our control, following the instructions of the Civil Aviation Authority. Passenger safety is always our highest priority, and in some cases these decisions are made with very short notice. Regarding your refund, if you have not yet received it, we sincerely apologize for the delay. Refunds are processed through the booking platform and may take several business days to appear, depending on your payment provider. Please contact us with your booking reference so we can check the status of your refund and assist you as quickly as possible. Thank you for your patience and understanding. Best regards, Dr Mo Tours Egypt
The tour was good, but there are details I described that I wish I had known before booking. I booked in April for an experience in June. One thing to know is that Egyptian tourism routinely* shuts down hot air balloons for three months during the hottest time of year. I booked this experience in April to visit in June, and my biggest disappointment was that the company advertised the hot air balloon when they knew this would not be possible. This was confirmed by both my hostel and a family I met through an AirBnB experience- everyone told me it was not possible that I had booked a hot air balloon and were confused how this was allowed to happen. The company did communicate the day before the tour to say the hot air balloon was cancelled due to weather. Which is not the complete truth but it is true. At that point, it was too late to cancel or reevaluate whether I wanted to change tours. This felt dishonest to me because they knew in advance the hot air balloon would not have been possible. I requested a 30% refund because we did not do 1/3 of the experience with TripAdvisor. The tour itself was average to good. It was a quick pace set by our guide, so we had to ask for more time at each site. Our guide gave us information in the car and at the beginning of the sites, but they did not walk into the tombs with us or continue to give a detailed explanation. Instead we were given time to explore independently. Again, that is ok, and the reason I gave three stars. It got the job done, and most of the experience was as described.
Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased that you enjoyed the tour overall, but we are sorry that the cancellation of the hot air balloon affected your experience. The suspension of balloon flights is not determined by our company. All flights are subject to approval by the Civil Aviation Authority, and operations may be suspended or resumed based on official safety and operational decisions. We never advertise an experience knowing with certainty that it cannot be operated, and we notify guests as soon as we receive official confirmation of any cancellation. We understand your disappointment, especially since the balloon flight was an important part of your booking. When the balloon activity cannot take place, refunds are handled in accordance with the booking platform’s policies and the value of the affected service. We also appreciate your comments regarding the pace of the tour and the guiding style. Your feedback has been shared with our team as we continuously work to improve the experience we provide. Thank you again for your review, and we hope to have the opportunity to welcome you back to Luxor for a complete hot air balloon experience in the future. Best regards, Dr Mo Tours Egypt
We are disappointed with the way this booking has been handled. The hot air balloon ride was a major reason we made this reservation, yet it appears that balloon flights do not operate during the summer period. Given that this information would have been known at the time of booking, we do not believe the activity should have been offered as available. While we appreciate that a partial refund was provided for the balloon ride, we were left with no practical option to cancel the remainder of the booking once the main attraction was removed. We do not feel it is reasonable to expect customers to proceed with the rest of the tour under these circumstances, especially when the booking was made based on the inclusion of the hot air balloon experience.
Dear Guest, Thank you for sharing your feedback. We are truly sorry that your experience did not meet your expectations. We understand how disappointing it is when the hot air balloon flight, which was an important part of your booking, cannot take place. However, balloon operations are subject to approval by the Civil Aviation Authority, and any suspension or cancellation is based on official operational and safety decisions rather than the supplier’s preference. As soon as we received confirmation that the flight could not operate, we informed you promptly. The partial refund reflected the value of the balloon activity within the package, while the remaining tour services—including transportation, guiding, and sightseeing—were still available and operated as scheduled. We appreciate your comments and understand your frustration. Guest feedback is important to us, and we will continue working to improve communication so that our customers have the clearest possible expectations before their tour. Thank you for your understanding, and we hope to have the opportunity to provide you with a complete hot air balloon experience on a future visit to Luxor. Best regards, Dr Mo Tours Egypt
We booked the Hot Air Balloon + Half day tour around the West Bank. Unfortunately, the hot air balloon ride got cancelled due to the windy conditions so we did the tour around West Bank. We had Mo as our tour guide and he was so great at guiding us. In regard to the hot air balloon ride, we were able to reschedule easily the next morning and thankfully, the weather was perfect. Mo was the pilot of the hot air balloon as well and he was very smooth at piloting. Made the whole thing experience easy and smooth. Had the best time!
Thank you so much for your amazing review! 🌟 We’re very happy to hear that you still enjoyed your West Bank tour despite the weather conditions on the first day. Safety always comes first with hot air balloon flights, and we truly appreciate your understanding. It’s wonderful to know that you had a great experience with Mo both as your tour guide and balloon pilot. We’ll be sure to share your kind words with him — he’ll be very happy to hear them! We’re also glad the rescheduling process was smooth and that you finally got to enjoy the beautiful sunrise flight over Luxor. Thank you again for choosing Adventure Balloon — we hope to welcome you back again for another unforgettable experience in Egypt! 🎈
It was a wonderful view. It's early in the morning, but you should definitely experience it. Mohammad, Ahmed is a good man.
素敵なレビューをありがとうございます！🎈 気球からの景色を楽しんでいただけて、とても嬉しいです。早朝の出発は少し大変ですが、その価値がある特別な体験ですよね。 モハンマドとアハムドへの温かいお言葉もありがとうございます。きっと喜ぶと思います！ またぜひ Luxor でお会いできることを楽しみにしております。 😊
My guides Mohammad and Apdara were the best. They made sure the tour went smoothly. The sunrise was well in time and it was the best memory.
素晴らしいレビューをありがとうございます！🌅🎈 モハンマドとアブダラと一緒に楽しい時間を過ごしていただけたこと、大変嬉しく思います。ツアーがスムーズに進み、美しい日の出をご覧いただけたとのこと、私たちにとっても何よりです。 Luxor での熱気球体験が最高の思い出になったと聞けて本当に嬉しいです。 またお会いできる日を心よりお待ちしております！ 😊
It was a beautiful experience to ride in a hot air balloon; it was lovely to watch the sunrise. They picked us up very punctually, and everything went very well. The only downside was that we asked them to give us a ride to the Valley of the Kings to make the most of the morning since we were right there, and they charged us an extra 500 pounds just for 7 minutes of driving. That felt like a scam to me, but everything else was fine.
Thank you so much for sharing your experience with us! We’re very happy to hear that you enjoyed the hot air balloon ride and the beautiful sunrise in Luxor, and that everything was well organized and punctual. Regarding the extra transfer to the Valley of the Kings, we truly apologize if the additional charge felt unexpected. This service was outside the original booking and arranged as a private extra transfer upon request. However, we appreciate your feedback and will make sure to improve the clarity of any additional costs in the future. Thank you again for flying with us, and we hope to welcome you back to Luxor someday!
