Londen naar Southampton Cruise Port - Gedeelde Shuttle Transfer
Beschrijving
Dit is een door-to-door gedeelde transferservice van het centrum van Londen naar Southampton Cruise Port, waarbij betaalbaarheid wordt gecombineerd met comfort. In tegenstelling tot standaard touringcar- of busdiensten halen we u rechtstreeks op bij uw hotel of adres in het centrum van Londen en zetten we u af bij uw aangewezen cruiseterminal of hotel in Southampton. Er zijn geen vaste haltes of openbare terminals om te navigeren. Afhankelijk van het aantal passagiers dat op dezelfde route wordt geboekt, kan het voertuig uitsluitend door uw groep worden gebruikt of worden gedeeld met een of twee extra groepen, met een maximum van 7 passagiers per voertuig te allen tijde. Op rustigere dagen, wanneer er geen andere passagiers op dezelfde route reizen, wordt uw transfer uitgevoerd als een privédienst zonder extra kosten, en u wordt hiervan vooraf op de hoogte gesteld. Wilt u liever een exclusief gebruik van het voertuig garanderen, neem dan contact met ons op.
Rondreisopties
Hoogtepunten
Wat is inbegrepen
Ophaallocaties en -tijden
Driver Details & communicatie De naam, het telefoonnummer en de voertuiggegevens van uw chauffeur worden binnen 12 uur na uw geplande ophaling verzonden via e-mail, sms of WhatsApp. Neem contact met ons op als u deze gegevens niet heeft ontvangen. We raden sterk aan om een mobiel nummer beschikbaar te stellen op WhatsApp of iMessage, omdat veel van onze klanten deze kanalen de meest betrouwbare manier vonden om op de hoogte te blijven. De chauffeur zal hun exacte aankomsttijd bevestigen en live updates geven als u een van beide platforms gebruikt. Zorg ervoor dat uw telefoon is ingeschakeld voor een soepele coördinatie. Als u problemen ondervindt, kunt u altijd het kantoor of de chauffeur bereiken met behulp van de verstrekte contactgegevens. Trefpunten – Centraal Londen Wacht op de geplande ophaaltijd in de lobby van het hotel of buiten de hoofdingang van uw residentie. Als u uw chauffeur niet kunt vinden, blijf dan bij het verzamelpunt en bel het opgegeven nummer. Ophaaltijd coördinatie Aangezien dit een gedeelde transferservice is, kunnen we af en toe kleine aanpassingen maken aan de oorspronkelijk geselecteerde ophaaltijd om meerdere Collecties te coördineren en een efficiënte route voor alle passagiers te garanderen. Als er een aanpassing nodig is, wordt u minimaal 24 uur van tevoren geïnformeerd met het bijgewerkte schema. Wachttijdbeleid – Centraal Londen We omvatten 15 minuten gratis wachttijd vanaf uw geplande pick-up. Als passagiers niet binnen 15 minuten komen opdagen, gelden daarna verlengde wachttarieven. Kosten worden toegepast per 15 - minuten slot, vanaf £ 12,50. Betaling kan contant of via beveiligde betaallink aan de chauffeur worden gedaan. Om vertragingen en extra kosten te voorkomen, vragen we passagiers vriendelijk om op het bevestigde tijdstip klaar te staan voor het ophalen. No-Show : Als de passagier na 30 minuten na de geplande ophaaltijd niet bereikbaar is of niet verschijnt op het verzamelpunt, wordt de boeking geclassificeerd als een no-show en is restitutie niet mogelijk. Bagage-assistentie Uw chauffeur zal u op het aangewezen punt ontmoeten, assisteren met uw bagage en u begeleiden naar het voertuig. Zowel bij het laden als bij het lossen wordt hulp geboden.
Beoordelingen van reizigers
Belangrijke informatie
- Hulpdieren toegestaan
- Opties voor openbaar vervoer zijn in de buurt aanwezig
- Geschikt voor alle condities
- Controleer de opgegeven gegevens van uw chauffeur, u kunt ze vinden via e-mail, sms of Whatsapp.
- Zorg ervoor dat u ons uw volledige aflever- / ophaaladres inclusief de postcode hebt verstrekt.
Beoordelingen(33)
Driver was prompt. Vehicle was clean. He drove safely and delivered exactly on time to the proper location for our ship. He communicated via text prior to the pickup. Would recommend this company for an easy ride to the South hampton port from London.
Thank you for taking the time to share your experience. We are pleased to hear that your driver arrived promptly, maintained excellent communication before the journey, and ensured a safe and comfortable transfer to Southampton Port. Providing reliable, stress-free transportation is always our goal, and we're delighted that everything went according to plan. Your recommendation means a great deal to us. We look forward to welcoming you again for your future travels in the UK. Safe onward travels and thank you for choosing Trust Transfers!
The pickup was late. We missed our boarding window on the ship. There wasn’t room for luggage in the back we hadn’t all sit riding backwards as others were added to the trip late and were on the transfer when we were picked up Also said the trip duration was 90 minutes but took 2.5 hours on a Saturday
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We would like to clarify that this service is a shared shuttle transfer, not a private transfer. The shared nature of the service, including the possibility of additional passenger pickups and drop-offs, is clearly stated in the product description before booking. Regarding the journey duration, the distance between Central London and Southampton Cruise Port is approximately 85 miles. Under normal traffic conditions, the journey typically takes around 2 to 2.5 hours. We do not advertise this route as a 90-minute transfer, as such a journey time would not be realistic given the distance and typical London traffic conditions. For this journey, a Mercedes V-Class vehicle was provided and operated within the advertised capacity of the shared shuttle service. The vehicle carried a maximum of six passengers, as stated in the product description, and luggage was accommodated accordingly. We are also concerned by the comment regarding the boarding window. As Southampton cruise terminals generally recommend arriving well in advance of embarkation deadlines, passengers should allow sufficient travel time based on the actual journey duration of approximately 2 to 2.5 hours. We cannot comment on where the 90-minute estimate originated, as this is not information provided by our company or within our product description. We appreciate your feedback and will continue working to provide a reliable and comfortable shared transfer service for all travellers.
We arranged for a private trip from London to Southhampton. I then got an email the night before saying the pick up has changed from the time I set to 45 min earlier because we need to pick up two more people. What? Next morning we go from Marriott to another location to pick up 2 more people with already my family of 4. Van is packed with zero room for 2 hours. Then joins arrival driver doesn’t know where to go even though we were asked for ship name on our reservation. On top of that we had to go to another location and drop off this other couple. Trip took extra hour and was over 400 pounds. Private limo would have been 500 pounds and half the time. Don’t use this service contact black lane. You can bet we have booked them for trip back to London after this experience.
Thank you for taking the time to share your feedback. We are sorry to hear that the service did not meet your expectations. We would like to clarify that the service booked was our London to Southampton Cruise Port Shuttle Transfer, which is a shared transportation service rather than a private transfer. This is clearly advertised as a shuttle service designed for passengers travelling in the same direction to Southampton Cruise Port while benefiting from a significantly lower price than a private vehicle. As part of this service, passengers may share the vehicle with another group travelling on the same date. To ensure comfort, we limit our shuttle vehicles to a maximum of two groups of travellers and no more than six passengers in total, despite the vehicle having a higher seating capacity. The vehicle assigned for your journey was a licensed passenger van designed to accommodate this service. Because this is a shared service, pickup times may occasionally be adjusted to allow the collection of other passengers booked on the same route. Likewise, door-to-door service means that passengers may have different cruise terminals or hotels within the Southampton port area, which can require additional stops along the way. We would also like to clarify that the total amount paid for this booking was £291.68, rather than the £400+ mentioned in the review. Our shuttle transfer service was specifically created to provide a more affordable alternative to private transfers while still offering a door-to-door service. Customers who prefer a dedicated vehicle with direct transportation and no additional pickups or drop-offs can choose one of our private transfer services, which are also available on Viator website. We also appreciate your comments regarding the driver's familiarity with the port area. As Southampton can accommodate multiple cruise ships across different terminals on the same day, drivers will always verify the cruise ship name or terminal with the customer upon arrival to avoid any confusion. In some cases, drivers may also confirm the ship's location with port staff or security personnel to ensure passengers are dropped off at the correct terminal as safely and efficiently as possible. Thank you again for your feedback. We are pleased that you arrived at Southampton Cruise Port on time, and we wish you an enjoyable cruise.
Great service. Driver was on time and very friendly for the 2'ish hour drive. Highly recommend, much better than cabs
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the journey and found the service reliable and friendly. Providing punctual pickups, professional drivers, and a comfortable travel experience is exactly what we strive for.
Excellent service. Picked me up on time at my hotel, drove professionally to cruise port. Would recommend.
We greatly appreciate you taking the time to share your feedback. It is wonderful to know that your transfer to the cruise port went smoothly and that your driver arrived on time and provided a professional service throughout the journey. Delivering reliable and stress-free transportation is always our goal. Thank you for your recommendation and for choosing Trust Transfers.
The transfer was crowded. We had seven adults in the van and it was tight. The driver was not personable and seemed hurried.
pick up at hotel was wonderful. comfortable van. extra stop to get a bag out of storage went very smoothly.
Thank you very much for your kind review! We are pleased to hear that your hotel pick-up went smoothly and that you found the vehicle comfortable throughout the journey. We are also glad the additional stop to collect your luggage from storage was handled efficiently and without any issues. Thank you for choosing Trust Transfers. We truly appreciate your trust and hope to assist you again in the future.
We had a great experience with trust transfer. Communication was great, Driver was prompt, friendly and safe. Will use again
Thank you for the great feedback! We are so glad to hear that you enjoyed our prompt, friendly service and clear communication. It was a pleasure to assist you and we look forward to welcoming you back for your next trip.
George was fantastic. He called that he would be early and waiting outside. He was an excellent driver and we had a very enjoyable conversation!
Thank you for your kind feedback. We’re very pleased to hear that George provided such a smooth and professional experience, from keeping you informed about his early arrival to ensuring a comfortable journey. It’s great to know you also enjoyed the conversation along the way. We truly appreciate your support and look forward to welcoming you again in the future.
Natalia Christina drove us from Pimlico in London to Southampton today. I received an email with her contact and car info and she texted as she was in transit to our flat. It was an easy and uneventful trip. She was both professional and a smooth driver. It was very nice to be able to relax traveling through the nasty London strike traffic!
Thank you for your detailed and thoughtful review. We’re delighted to hear that Natalia Christina provided such a smooth and professional service. It’s great to know the communication beforehand was clear and helpful, and that she kept you updated on arrival. We’re especially pleased that you were able to relax and enjoy the journey despite the challenging traffic conditions in London. That’s exactly the experience we aim to provide. We look forward to welcoming you again in the future.
