Istanbul Luchthaventransfers IST & SAW – Privétransfers

Horrible. System they have is overly complicated, disorganized and takes too long and that is just the start it got worse. No air conditioning, the van interior was worn out, no working seat belts, and no water offered. Worse was that we herd the driver talking to someone and realized he was driving and video chatting. When we told him to stop and just drive he put the divider up and kept talking. He also stopped at a gas station to use the bathroom. Tip advisor should not allow them to be part of their driver options.

On the way to the airport, there was a bad accident with a traffic jam. The driver stayed calm and drove skillfully to get ahead quickly, and I caught my flight on time - that was a miracle. Top!

“Very bad customer service. I booked the business 12 seats ride from the airport to the hotel! After waiting for a long time, they sent what is available which is nothing compared to what I booked “I don’t recommend this company ! I reached out to them via whatsApp two times requesting refund and they didn’t respond!

Professional and reliable. On time and very helpful driver. The car was clean and comfortable. I highly recommend it

Avoid this company for an airport transfer. No baby seat provided (though ordered for a 1 year old). Driver simply said ‘get on or get off’. Went somewhere else enroute to pick something off and then tried to drop us off somewhere else - easier for him. Avoid

a lot of headache with this transfer company, by the way everything in Istanbul, was information problems, do not pass instructions 24 hours before by Whatssap, as in other countries, if they refused to perform services, it would be early 6:30 in the morning, until 20 hours before the day to sleep, did not confirm transfer and informed that VIATOR, would not have paid for the services, I had to trigger several times the care of VIATOr to help in the confirmation

Reliable and honest company. We made the reservation on the wrong date and agreed to full refund. We were very satisfied

Fully recommended. Good value for money. Above all I stand out punctuality (not always easy in a city like Istanbul), the super clean and spacious vehicle and very good communication with both the service provider and the driver.

Scam of an airport transfer! Showed up 1 hour 40 minutes after my flight after leading me and my family to a dark and cold car park to wait with roughly 50 other tourists. When people questioned it they got rude and aggressive responses if they were a women. Men were treated with respect. I complained at the time through trip.com and 1 minute after my complaint I was miraculously moved to the front of the queue and to my hotel. The drive was friendly and great! Since then I have furthered my complaint to trip.com. The company has claimed to of waited for me with a sign (did not happen) and that the trip proceeded normally without delay. If 1hour 40 minutes is normal I question their career choices! Trip.com also said that they deny disrespecting customers and that this is "subjective". However as other reviews from the same airport say the same thing it's clearly not a one off and more of a pattern of behaviour.

Unreliable to book for same day. Communication really good, refund process has started well. One would expect airport transfers to be spot on. If a vehicle breaks down... there should be another in place.