Isla Mujeres-tour in privécatamaran met snorkel en lunch

Let’s start with the boat, what is pictured here is a far cry from what we boarded. We booked a private trip for 11 family members. The boat was dirty and falling apart at the seams. There was make shift seating for 3 people, the hard dirty fiber glass floor and the netting. I have booked multiple private catamaran tours in Hawaii and the Caribbean and this was by far the most outdated ship I’ve ever seen. The captain sat on the actual engine block and steered with a stick. The netting of the catamaran was ripped and overall the boat was lucky to be floating. The crew however was very attentive and accommodating, but expectations versus reality for the price we paid was extremely disappointing. The snorkeling stop was excellent and the crew made the experience amazing, they were helpful and provided support for older and younger members in our party. The next stop was downtown Isla Mujeres which was touristy but fine, after that was lunch at the exclusive private beach club. Oh dear baby Jesus let me tell you the private beach club looked like a straight up haunted location out of a scooby doo episode. There were sunken ships everywhere, the dock and facilities were dilapidated and barely standing and we did t even want to risk it with the included buffet meal. Overall, for the price expected a much different experience. I would not recommend this to anyone vacationing in the Cancún area. It was memorable in the way how bad everything was, if I could give it ZERO STARS I would! The crew was very friendly but they can only make up for sooooo much bad otherwise. This is a huge scam and waste of money, do not book this trip if you want anything modern or safe!

Snorkel and seeing the island on water. Awesome catamaran. Crew was fantastic and does anything to make you enjoy the trip

I had an amazing time, everything was very organized and safe. Estefania had great communication since day one. I would def trust them again with any of my excursions in mexico! Thank you!

The service was great. The staff attended to all our needs and made everything smooth. The snorkeling was great we saw turtles and sting rays and fish. They helped us get around the island of Isla Mujeres.

Our private trip to Isla Mujeres was absolutely unforgettable, thanks to our guide, Mosquito. From the moment we stepped on the boat, everything was seamless and tailored to our preferences. The boat ride itself was comfortable and offered stunning views of the coastline. The guide was very good at entertaining us and getting people to dance. The unlimited bar added so much fun the the trip as well. Snorkeling was so enjoyable and the view was lovely. Once on the island, we enjoyed exploring the charming streets and local shops. The entire day felt personalized and luxurious, making it a highlight of our vacation. If you're looking for a memorable and exclusive experience in Isla Mujeres, I highly recommend booking this private trip. They truly go above and beyond to create a perfect day in paradise.

It was an excellent day in the company of my family and all the staff was very attentive and friendly, it was undoubtedly an incredible experience, 100% recommended

The entire crew was excellent with Machchar as the English-speaking tour guide. Our family of 11 had a wonderful trip on the private catamaran. He kept us entertained throughout and was very attentive to all our needs, making the whole trip wonderful. We had a fun time snorkeling and seeing the 6 underwater hand statues with victory signs that were in a circle. My daughter went snorkeling for the first time and she thoroughly enjoyed it and had a memorable experience. At Isla Mujeres, we rented 3 golf carts and Machchar gave us a full tour of the island including the Sea Shell house, Lighthouse, and homes of El Chapo & Julio Iglesias. Even though it was hot, the cool breeze from the Caribbean Sea made it enjoyable, along with the breathtaking views of the turquoise blue water...totally gorgeous. All in all, the whole family had an amazing experience...I would highly recommend taking this private catamaran tour vs going on the public ferry!

The first boat was beautiful; exactly what we wanted. Then it "broke" after just 20 minutes on the water. After sitting for about half an hour, we were instructed to board a "group" boat with about 50 people. After refusing, as we had paid for a private catamaran, another much smaller boat was brought out to pick us up. The second boat was much smaller, did not have nets and had no place for our family to lay out in the sun. The seating area was small and very uncomfortable. The trip promised: "we head to Playa Norte, one of the most beautiful beaches in Mexico with free time (1 hour and 45 minutes) to explore downtown". We were NEVER taken to that beach; we anchored several hundred meters from it and were allowed 20 minutes to swim. Then, on to lunch - which the captain said would be a 20-minute sail. Two hours later, we arrived at a deserted buffet and were rushed through our meal because we were so late and they wanted to close. At this point, the trip promised: "we go to an exclusive Beach Club where you will taste an exquisite buffet of regional food. Includes use of lounge chairs and showers. Continue enjoying the open bar. 2 hours". We actually arrived at 4:30pm and told we had 40 minutes. There was no time allowed for exploring or shopping - and the shopping near the meal was already closed up. We witnessed one of the Captains snorting white powder off the crucifix he wore around his neck. When he realized he was seen, he held his finger up to his mouth and whispered "Shhh". The crew drank all but one serving of beer leaving none for those of us who did not want tequila sunrise; the only other drink they offered. A young man on the boat was taking photos with a go-pro. When he tried to sell us the pictures for $2,500 pesos and we declined, he threw a tantrum and the Captain had to try and calm him down. The entire trip was a bust and so very disappointing. We will NEVER book with or recommend Joluga Travel, and if you're looking - be warned.