Hop-on, hop-off-bustour door de stad Florence

We love the bus tours. Great thing to do early on in your trip to familiarise yourself with the city. Love the maps, the individual headphones to listen to the commentary if you choose. I like to do this do I find out more. Recommended

Waited over an hour to find the Blue bus not operating to a schedule as a bus was out of service. Then Red bus wait was 3/4 hour so only got to use part of the Red line twice in the day. Was a waste of Money. Timetable totally useless. Half the advertised service not operating correctly. Very disappointing tourist service.

Just ok... guide difficult to understand and not on que with actual location

The first pickup spot is nowhere to be found on the site. Too long between pickups. Unfriendly staff.

Bought my tickets online but not provided map so no idea where pick up points were. Went to main train station as found online old map that it was main pick up point. But no signs or markers, no sign of any buses running. Awful experience

Great way to see Florence! So much history! So easy to get off and on at various points. Audio guide was very helpful’

Bought a 3 day pass. Day 1: found bus stop in blistering heat. Sign saying buses only run every 2 hours. Contacted company. No reply. Day 2: bus pass has disappeared from app....

We had done the Line A tour in the morning and intended to do the Line B tour in the afternoon. When we completed the morning trip we asked about the B Line but the man was very curt and unhelpful. Still we got to bus stop 4 on the B line 10 minutes before the bus was due to depart and waited. When the bus didn’t arrive I tried to use the interactive map on the website to see where the bus was but it was worse than useless, so I contacted the helpline via WhatsApp. I was told the bus would arrive in 18 minutes. We waited. When the bus was 50 minutes late I contacted the helpline again and was told to contact a number in Florence via WhatsApp but this number wasn’t on WhatsApp!! So I rang the number several times getting cut off each time. I then tried to contact the original helpline and they ignored me. On the trip we did do the audio was not properly synchronised with the bus position and cut out several times. If you really want to do a trip such as this I would advise doing the two lines one after the other and get on the bus at main stops.

The first bus of the day on route B was cancelled today 18th June 2026, as they were "down one bus". This meant we had to wait an extra hour to start the tour and also meant we couldn't really hop off anywhere, as we weren't sure they could even make their usual one bus per hour commitment on that route and we would be left stranded. Commentary was sparse and the left headphone stopped working after the first 10 minutes. Route A was more frequent at 35 minutes per bus, but you really don't want to be standing waiting in the florence heat for 30 minutes, especially the stop near the station which is a really unpleasant place to wait. Definitely not worth the price with this level of frequency and reliability.

Great way to see the city and figure out what else you want to explore in depth. Convenient stop locations. We never had to wait more than 5 minutes.