Hanauma Bay Toegangskaarten met Vervoer

I booked a trip to Hanauma Bay for June 26, 2026, at 11 am. The bus never arrived. After several calls to the company and 45 minutes after our scheduled pick-up time, we were told that the bus had broken down and they were working on sending another one out. Luckily, we had a rental car and were able to drive there ourselves. We didn't get there until 1 pm, and we still had to watch the required video, so we didn't get into the water until 1:45 pm. They close the Hanauma Bay Beach at 3 pm. So basically, we got to snorkel for an hour. I was told that they were considering giving us a refund, but as of today (July 1, 2026), I have not heard anything.

This tour was disorganized. Our tickets stated our meeting place would be at Ross at 9:35 AM. We arrived early by 9:15 AM. When buses started showing up they told us we were supposed to be picked up at a different location. Our tickets and everything on the Viator app said pick up at Ross at 9:35 AM. They got us on a different bus at 10:10 AM, 45 minutes late. Got to beach and by the time we got the snorkel equipment we had about an hour in the water before we had to get back to return bus. Same issue trying to get back as they told us the drop off was in a different place. The beach is nice but I would go directly through the park instead of using Robert Hawaii tour group. Was not worth the money. Highly disappointed!

Our bus driver Lee was amazing plus knowledgable and all staff were nice, answered any questions we had. Getting to pick up spot from our hotel was easy. Once at Hanauma Bay it was quick and easy to get from parking lot to bay for amazing snorkeling.

I scheduled a snorkeling trip to Hanauma Bay for the next day, and I called the reservations which I was connected to New York. Since I called late at night on Thursday Hawaii time, it was Friday New York time. Long story short, Viator scheduled me for Saturday and not Friday. We arrived on Friday at the pickup location and it just happened to be raining hard and Hanauma Bay was closed that day. I immediately called Viator and discovered they had scheduled me and my family for Saturday. Well, we were leaving Hawaii Saturday morning and could not go that day. After numerous phone calls to Viator, explaining that the booking agent must have made the day mistake due to their time zone difference, Viator refused to refund my money and accepted no responsibility. Viator even marked the status of this booking as 'Complete', which it was not. I am very disappointed with Viator for this unprofessional conduct. For this reason, I will never book with them again.

Fantastic experience from start to finish. Pick up and drop off was seamless. Great little tour of Ohau while on the way. Elaine was the perfect host and driver. Watching the required video while on the shuttle saved a lot of time. Bus was so comfortable and cool. We went straight through and by-passed those waiting to get in. Well worth the money and so easy- no worries navigating busy Honolulu traffic . The best part? Most tours are 6 hours. With tide fluctuations it’s hard to snorkel for that length of time. 2-3 hours is plenty. You can schedule a pick up and drop off to suit your needs. We left at 8:15 (and right on time) and came back at 12:30 (again right on time ) I recommend this tour over all others - it is perfect in so many ways.

Comfortable bus service to and from an amazing snorkeling experience!

It’s worth it, no need to fight for parking, snorkeling gear are included, super convenient . Get to see famous people houses along the way.

Very fun..I loved Hanauma bay. This was such a beautiful place. what a cool experience. I definitely recommend this.

Comfortable new bus with friendly guides. Glad we booked with Roberts

My waiting location indicated in my email is at Marriott hotel Waikiki but ended my name was at Hilton hotel at 8.15am. We had been waited at 8am at Marriott and I had spent overseas call to Viator agency staff , billing came today is Sgd 153.10 for 19 mins verification about the location and showed the tour guide and bus driver my email indicated waiting location is at Marriott not Hilton then they allowed us to go up the bus. I wondered my phone bill can be compensated?