Gedeeld vervoer van Guatemala-stad naar Antigua
Beschrijving
Geniet van een magische reis van Guatemala-Stad naar Antigua met onze gedeelde shuttleservice. Voor maximaal gemak halen we u op bij uw hotel of op de luchthaven in Guatemala-Stad, en zetten we u af op een aangewezen plek in Antigua. Wij zorgen voor een vlotte rit door het land in een comfortabel voertuig met airconditioning, zodat u tijdens deze reis kunt ontspannen.
Rondreisopties
Hoogtepunten
Wat is inbegrepen
Ophaallocaties en -tijden
De shuttle heeft dekking in sommige delen van zone 9, 10, 13 of de luchthavenzone. Als uw hotel of ophaallocatie zich in een van deze zones bevindt, kunnen wij u daar ophalen. Als dit niet het geval is, kunnen we u ophalen op het dichtstbijzijnde punt bij uw hotel.
Beoordelingen van reizigers
Belangrijke informatie
- Hulpdieren toegestaan
- Opties voor openbaar vervoer zijn in de buurt aanwezig
- Er zijn speciale kinderzitjes beschikbaar
- Geschikt voor alle condities
Beoordelingen(30)
First off, the bus ticket is $24 per person, but a private ride at the airport is $20/ person for two people. So save your money and go with reliable transportation. We initially booked a ride at 1:30PM from the airport. Took a while to get through customs but made it to cafe baretto the pick up spot (which was not stated on the ticket) exaclty at 1:30pm. The company knew as we notified them in advanced about our landing time. Didn’t see any signage/whatsapp of any kind, messaged the company. Was told by 1:47PM the vendors had “already left.” Had to find other transportation to our destination. Then was messaged at 4:24PM by the vendor that they were “looking for us”. Which we didn’t ask to sign up for the next bus. But odd we didn’t get any text at time of departure for our initial booking. Then when we asked to transition the ticket to a ride back we were basically told “sorry no refunds you were a no-show.” I see why they don’t do refunds, kind of scammy and odd practice.
We are truly sorry that your experience on your shared transfer from Guatemala City Airport to Antigua did not meet your expectations. We understand how frustrating flight delays can be, and we always do our best to accommodate our guests whenever possible. In this case, we adjusted your reservation based on the updated arrival information we received. Unfortunately, by the time you arrived at the meeting point, the scheduled shuttle had already departed. Our team offered you the next available shuttle from Guatemala City Airport to Antigua and explained that, since the reservation had already been modified and the original departure had passed, the booking would be considered a no-show under our operating policy. You chose not to wait for the next available departure. We genuinely regret that we could not provide the outcome you were hoping for. Last-minute changes to pre-scheduled shared transportation services sometimes involve operational limitations and penalties that are beyond our control. We appreciate your feedback, as it gives us the opportunity to clarify what happened, and we wish you all the best in your future travels. Jean Nájera, Founder
We were picked up on time and reached Antigua on time. The journey was smooth and it was good to be dropped off right to the door of where I was staying
Hi, thank you so much for sharing your experience! We're glad to hear your transfer from Guatemala to Antigua went smoothly and on time. Comments like yours help our team continue improving the guateGO experience for travelers across Latin America. We hope to welcome you back on your next trip! — Fatima Z. Customer Experience
The driver was friendly, helpful, and punctual. He helped with our bags and the van was nicely air conditioned. I would book with this company again.
Hi, thank you for your kind review! We’re glad to hear the driver was friendly, helpful, and punctual, and that you had a comfortable ride. We truly appreciate your trust and would be happy to assist you again on your next trip!
They arrived on time and were very helpful. Had a smooth drive to Antigua Guatemala.
Hi, thank you very much for your kind review! We’re glad to hear everything went smoothly and that our team was helpful throughout your journey to Antigua. Providing reliable, on time shared shuttle services and a comfortable travel experience is always our priority at guateGO. We truly appreciate your comments and hope to welcome you again on your next trip 😊
Good transfer - uneventful, as you would wish from a transfer. Driver friendly. Nothing else to add.
Thank you for your review! We’re glad to hear your transfer went smoothly and that the driver was friendly. Providing a reliable and comfortable experience is exactly what we aim for. We appreciate your feedback and hope to assist you again on a future trip!
The communication with the operator was terrible to begin with. There were no details about how to find the transportation or what it even looked like to be able to find it. No one at the airport could assist me either. When I reached out, they did not immediately respond and when they did, they told me that the shuttle bus driver was late and to stand by the cafe. A few moments later I was informed that the shuttle driver could not “find me” and that they had left. So I was stranded at the airport and forced to order an (expensive) Uber! I cancelled my ride with them back to the airport because this company has proven to be untrustworthy. And I am still waiting for the operator to contact me back about a refund 😡
Thank you for your feedback. We’re sorry for the confusion experienced. Meeting instructions are normally provided in advance, including the meeting point reference. Our team attempted to assist once contacted; however, shared shuttles operate on fixed schedules and cannot wait beyond the departure window. We remain available to review your case directly and provide further clarification.
Driver picked up a hitchhiker at the airport while we were getting on. Didn’t feel safe for that. And he missed one person so we had to go back, wasted 20 minutes. Plus bad traffic, it took us two and half hours get to Antigua from GUA.
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. For safety and insurance reasons, drivers are strictly not allowed to pick up unauthorized passengers, and we will review this immediately with the supplier. Regarding the delay, traffic conditions between GUA and Antigua can vary significantly, especially during peak hours. We appreciate your comments as they help us improve our service standards.
Very smooth journey and very responsive to messages to help out with questions and booking changes. Picked up first, so 15 mins before booking time.
Thank you for your kind feedback! We’re glad to hear your journey was smooth and that our team could assist you quickly with questions and booking changes. We appreciate you being ready early for pick-up, as it helps shared services run smoothly. We hope to travel with you again soon!
Overall good experience. Shuttle was on time in Antigua and took me to airport. At Guatemala City airport I took shuttle back and had decent experience. Drivers wait for you at Guatemala City airport entrance. Very organized.
Thank you so much for sharing your experience! We’re glad to know everything went smoothly from the on-time pick-up in Antigua to the organized return at Guatemala City airport. Our team works hard to make each transfer reliable and stress-free, so it means a lot to hear this from you. We hope to assist you again on your next trip to Guatemala!
Terrible... company changed meeting point multiple times. Communication was Terrible. It would be cheaper and more convenient to do a round trip Uber.... 0 star....
Thank you for sharing your feedback, we’re truly sorry to hear about your experience. This is not the level of service we aim to provide. To better understand what happened and assist you directly, could you please send us your booking number via WhatsApp? We’ll be happy to look into your case and help you find a solution. Contact us via email to: about@guatego.com Thank you for giving us the chance to make things right.
