Florence : Uffizi Gallery Timed Ticket met Audio Gids App

Ticket purchased stated with Audio included. When we got to the specified meeting entrance, we were told we had to get an email with tickets vs Viator app tickets. Voucher process is a mess and will not use Viator again. They also charged us 10 Euros for 2 audio devices. Audio was not synchronized with begging rooms of tour. Bad experience, and will not use again.

The entrance to the museum was quick and it is a very interesting art gallery!

Worth knowing that you should check your ticket carefully before entry. Viator/ accord sent the wrong bar codes. Your name must match what’s on the ticket. We got taken out of the queue and led back outside by a lovely gallery staff member, thankfully they were super helpful and brought us to the Accord reps, who then had to call the office and resend tickets. Took 35 mins! But we got in fine and thankfully queue was short. Otherwise the Uffizi is well worth a visit and so beautiful! Had coffee on the terrace on the second floor… very reasonable and a nice break before heading to finish on the first floor.

Bottom Line: Accord took our money and cost us time while providing nothing in return, and losing us our chance to see the Uffizi Gallery. Don't book with this company. Details: My wife and I booked a no-queue, timed ticket entry to the Uffizi Galleries with Accord. We showed up at the correct time and place to get our tickets. When we arrived, the representative from Accord told us there had been an issue with the Uffizi ticket office the prior week, and that we would need to wait in the standard public ticket queue to get our tickets, but they said they had a representative who had been waiting in line. This was annoying, but not the end of the world. When we got to the public line to be handed off to the Accord representative there, we were told that we should stand off to the side and she would buy the tickets and then come get us. I had a bad feeling about this because I know that these places usually require the person to be present to buy the ticket, but we figured that they knew what they were doing. About 15 minutes later, she came out and said that they wouldn't sell her the tickets without us present. She said that we would have to go to the back of the line to buy our tickets. This of course negated the entire point of paying extra and booking a timed entry with Accord, as we we could have just stood in line from the beginning. The representative was personally apologetic. She had clearly just been put in a bad position by her bosses. We told her that we wanted our money back since none of the paid-for services had been performed. She told us, and another group that was supposed to go in at the same time that she would get in contact with her office so we could get refunded. When we contacted Accord for our refund through WhatsApp, whomever answered curtly told us, without any apology, to go through our initial booking site for a refund. in our case this was something called Headout. When we contacted Headout, they told us that Accord refused to do the refund as they have a "no cancellation" policy. We explained that this wasn't a cancellation -- we simply hadn't been given the services we paid for. When we contacted Accord again and told them this, they simply went silent on us and refused to answer. So there's multiple issues with the way Accord handled this: 1. If there was indeed some problem with the Uffizi ticket office the prior week that messed up their normal process for getting group tickets, they should have told us that to give us a chance to book some other way rather than have us show up for tickets they didn't possess. 2. Having not done that, and us having shown up at the appointed time, they should have, at a bare minimum, apologized and given us a refund since no services of any kind were provided. We were refused our refund and were only able to get our money back by disputing the charge with our credit card company due to services not rendered. On top of all of that, this cost us our chance to see the Uffizi galleries. We had things planned out on the assumption that we would be able to enter at the set time -- that was the whole point of paying for this service. We didn't have time to wait for 1-2 hours in the public line after already losing 45 minutes to Accord's mess. So we had to move on and miss a part of our trip that we had been looking forward to. A disappointing and maddening experience all the way through.

Disappointed, when booking does not state you have to use your own device & download an app, they don’t even tell you to bring earphones with you that you can use we had to walk around with the commentary on loud speaker not very public friendly

The audio guide did not work until we left the Museum. We did not receive a Museum map and when requested we were refused any type of refund. We will never use Trip Advisor again.

Easy to get tickets….but make sure to follow the link to download the tickets. I didn’t do that and it was difficulty to get a WiFi signal in the museum!

The visit was very beautiful and very rich. You should plan a minimum of 3 hours to do everything. Audio guide is essential. Small downside: We had a reservation at 9:30, but the operator changed the time at the last minute, and we started at 8:45.

Audio we paid extra for did not line up with art work in the rooms. Museum was excellent!

The Uffizi is always great. However, we booked for 10:00, were on site at that time, but the tickets were only issued at 11:15. I would have liked to receive a notice from the tour operator beforehand.