Enkele reis privétransfer van de luchthaven van Cancun naar Tulum
Beschrijving
Privétransfers van de luchthaven van Cancun naar elk resort of appartement in Tulum. Service van topkwaliteit. Meet & Greet op de luchthaven. 24/7 klantenservice beschikbaar in het Engels en/of Spaans. Direct. Deur tot deur. Veilig. Betrouwbaar. Comfortabel. Rookvrije voertuigen. Onberispelijke omstandigheden in alle voertuigen.
Rondreisopties
Hoogtepunten
Wat is inbegrepen
Ophaallocaties en -tijden
Meet and Greet: Ons team begroet u in de Ground Transportation-zone op de internationale luchthaven van Cancún. U hoeft niet op zoek te gaan naar een chauffeur of voertuig, ons personeel ontmoet u op de aangewezen plaatsen voor grondtransport en begeleidt u de chauffeur en het voertuig. Tweetalig personeel (Engels en Spaans). We volgen uw aankomstvlucht en passen deze aan op basis van de vluchtstatus. Privé overdracht. Direct. Deur tot deur. Klantenservice 24/7 beschikbaar (Engels en Spaans). Service van topkwaliteit. Voertuigen in uitstekende staat. Ontspan en geniet van de rit. Voertuigen met GPS-tracking.
Beoordelingen van reizigers
Belangrijke informatie
- Er zijn speciale kinderzitjes beschikbaar
- Hulpdieren toegestaan
- Geschikt voor alle condities
Beoordelingen(3)
The experience was the worst. They left us and never contacted us. We were stuck in the customs extremely long line that took an hour and a half and never contacted me that they were waiting. The worst customer service. We didn’t get pick up and didn’t get refunded.
We understand your frustration. However, we waited for you for more than 2 hours at Terminal 3. We provided all numbers and instructions the night before, and we never heard back from you. Viator called us 2hrs 45 minutes after the driver had left. You arrived on a different flight than the flight you submitted on the reservation. We could have accommodated you if we had provided correct flight details and if you had replied to our messages. (screenshots can be provided as proof). It is unfortunate for us as well, to not be able to provide a service we prepare for, send information one day before and try to make contact through Viator App and never hear from the customer. We had no way to know that you arrived at a different flight and you were at customs for so long.
Extremely professional and efficient, not to mention a great value. We have used Excellence Transportation multiple times over the last few years for trips from Cancun to Tulum. No reason to look further for transport in the Yucatán.
Thank you so much for your kind words. It is always a pleasure and an honor to have you on board. We will continue to give our best in every trip we provide. We look forward to your next visit!
My driver (I’m sorry I forgot his name) was very kind. He actually stopped at a bank ATM that didn’t charge a lot. It took 3 stops to find the Airbnb (bad directions)but we found it. He unloaded all my bags and took them inside. Wonderful service.
Dear Alisa. Thank you for your kind review. It is much appreciated by all our Team. It is always encouraging to know we are doing a good job to provide great quality service. We look forward to having you again in the near future.
