De Cozumel Turtle Sanctuary Snorkel Tour

So so adventure. The hidden fees increased after booking. The destination changed due to the weather which isn’t the fault of the excursion. We were rerouted to another location. The hotel that we met at was closed and we still paid a fee to use the hotels location/dock. That was a scam. The snorkeling didn’t include fins and the snorkels were cheap “j” shaped hard plastic. The ceviche was good but they skimped on tortillas chips and offered cheap beer. They offer tequila but poured it down the throats of guess until it spilled all over them. Not the best way to treat paying guests. I like tequila but don’t want to bath in it. The pictures we so-so. The Intrepid boat was underpowered and couldn’t support the passengers. We were constantly in the hole and motor kept beeping at full throttle. We didn’t see many fish. The boat had propellers engaged while guests were in the water too close. Not impressed with their ability to take care of us. They did a great job emphasizing the tip jar.

Loved this tour!! Super nice and attentive crew. The food was delicious!! I'm from Sinaloa and I give the ceviche a 10/10!!! | recommend the enigma boat with Gasper and Emilio!

The water is a little choppy in some places but the snorkeling was beautiful. The staff were very knowledgeable and attentive during the snorkeling. The beach area was okay, but had lots of seaweed floating and you couldn't see the bottom. (My shower was full of it when I showered 🤣) The guacamole and ceveche were very good, however, it's served in the water at the beach. This is a very cool idea, but the waves kept splashing on the food- plus the wind kept taking my chips.

The port authority shut down the south side so we went to the north side but it was still a great experience! Baby turtle and the rest of the crew were excellent!!!

This was the best time. Leo, Fernanda, and Miguel were amazing hosts! If you are looking for an absolute blast while seeing some amazing sea life, this is your trip. The food! Oh my was the food delicious! Book this trip!

Do not buy pictures. We paid for pictures and never was received them. I have emailed them multiple times and still 2 days later haven't got anything and probably won't. Experience was good other than that.

This was our first time snorkeling. The guides were very friendly and encouraging. Even though the weather was not good we really enjoyed our trip. There was enough time at each stop, snack was good and staff were lovely. The only feedback I have is to put a lid on storage box for the personal items. Our bags were soaked through which had our spare clothes and we had to go buy dry clothes before getting the ferry back to Playa del Carmen. Passengers.... I would recommend having water proof bags. It rained on our trip but even if the sun was out the spray from the ocean hit everything! Would do it again 😃

I booked a snorkeling tour for my husband and I during our recent visit to Cozumel. I booked the tour online before we left for our vacation. When the day came we were picked up directly at the pier on our resort by the Enigma crew. The crew welcomed us on board, were friendly, fun, and professional. They made us feel safe and comfortable as well. We visited four locations in total, 3 snorkeling locations and one last stop, in more shallow water, to enjoy the a snack and a drink. We saw lots of marine life during our snorkeling tour, including stingrays, a baby nurse shark, lots of colorful fish, barracuda, star fish, and sea turtles! The snorkeling was top notch and our guides, Gasper and Ricardo, made sure we enjoyed the experience. They took some cool photos and videos for us to commemorate our adventure as well (for an additional fee). The snacks were also delicious, the best guacamole I ever tasted! I felt we had enough time at each stop and time at the end to relax in the Caribbean Sea and enjoy the beautiful view. I highly recommend Cozumel Snorkel Center for your next snorkeling adventure in Mexico!

Really enjoyed this snorkeling trip - guides were great at finding locations and pointing out certain wildlife - saw turtles, stingrays & starfish. But - major sunburn warning - I didn't know beforehand that you aren't allowed to use *any* suncream (not even reefsafe). We were out from 9am -3pm due to multiple pick ups and drop offs. I'm usually careful with my skin - I was wearing a hat and t-shirt all day and still got sunburnt :( think the only way to avoid sunburn would be to wear allover clothing - long sleeve top& bottoms, wide brim hat, some kind of face covering. Some people on our boat didn't even get off to snorkel at the later stops because they were already too burned. Totally understand protecting the reef, just would have liked more warning from tour operators about not being able to use even 'reef safe' cream, or maybe giving advice / lending out suitable clothing (wide hats / hoodies etc) for sun protection. Still had a great day out though. Guides were a lot of fun and very vibrant - loud music, fast boats, fun atmosphere. The place is stunning. Personally would have appreciated more info on the animals from the guides as well.

Good experience but had to change the trip because of Port not allowing us to go to where the turtles and starfish were. Had to go to other areas and snorkel. It was still fun and interesting.