Dagtour: Gran Canaria in één dag

The tour was interesting. We had to come from Las Palmas to the meeting point in the south and we would not be given the opportunity to choose the meeting point ourselves. The tour should start at 9am and we should be at the meeting point at 7:50am. Then we collected the others by 9:20 and only then did it start. I don't like it. We would like to go to the last meeting point by taxi and save ourselves the long stay in the bus. At the first meeting point, the first 3 rows were already reserved. But there was no mention to us that you can reserve seats. I'd like to be done. In Mogan the stay was far too short. In Agaete there was also no time to visit the port and the city. More information about the places would be, in my opinion, recommended. Lunch was well organized and delicious. Interesting things were explained to us on the bus. Unfortunately, there is no selection of tours between Christmas and New Year. So thank you for letting us experience the tour and learning a little more about the island.

Great tour to get an overview of the island unfortunately quite a long journey until everyone was collected. Good guide with lots of info. Serpentine ride in the hinterland. Nice stops also for eating

Amazing tour. Guide Carmelito very knowledgeable and speaks several language. I recommend this tour 10/10

Firstly, this review does not reflect the content of the tour nor the guide. Both were excellent value for money. My issue is with the pick up and the terrible customer service I received afterwards from Viator. A big draw for this tour was the hotel pick up. We were staying at Kumara Serenoa which is a little off the main road, next to a golf course. Excellent hotel. I had selected the hotel as pick up and this was on the voucher. 9am on 24th feb 2024. So far so good. At 19:44 on 23rd feb, I got a WhatsApp from the company stating the pick up would be 8:40 outside of a pharmacy 20mins walk away. This was very disappointing but too late to cancel so I got up earlier, had a rushed breakfast and made the trip. In return I fed this back to Viator on live chat. The first person said this was not acceptable and he would request a refund. I later got an email saying we were not getting a refund as we had an email 12 days before with the changes on. I searched my inbox, junk and deleted and no email. None of these had been emptied for some weeks. I tried again with the live chat. I said I had not had an email. They said as the tour company told Viator they had sent it, I must have got it and nothing could be done. Basically calling me a liar. I called the next day and the disinterested and robotic staff member said the same thing. When I said I had no email he started reading from a script. I asked to speak to a supervisor, he said someone would call me. No one called. I had a further email saying as I had been informed 12 days before nothing could be done. Again the inference being I was lying. Before this I had a good experience with this company but would never book with them again due to the poor customer service, terrible staff attitude and lack of route to complain. I was not seeking a refund initially, merely giving feedback and was made to feel like I was trying it on. Plenty more companies out there to chose from.

The guide was nice and travel was very comfortable Although we ended up being in a mall by the end of the tour which was less than ideal considering we were there to explore Gran Canaria The lunch was not great and I would recommend just eating somewhere else I think booking locally is cheaper by about £10

Great experience the views and scenery were incredible. The commentary from the guide was very informative

Very good experience with a very friendly driver guide. We took the grand tour and saw magnificent landscapes

Was the most horrible tour to take!! They make u eat at a place you don’t want to eat they don’t speak you language They are so so rude Then drop you off not where they pick you up at Find your own way back I want my money back they don’t even explain any sites just horrible

The visit to the banana plantation was really interesting and you got a free banana. Very good coach driver for those winding mountain roads. Great views.

Full day tour but so easy, lovely, comfortable and interesting! All stops were amazing! Guide is professional and unobtrusive. It was nice day with lots beautiful pictures!