Dagtocht Mallorca Grotten: bezoek aan Drach, Hammen en Parelfabriek

Actually 0 stars. Tour operator recommended we pay extra on the day of tour for a separate return taxi to ensure we make it back to our ship on time? When we booked we asked about pick up and return and were told yes we would be picked up at our ship. They told us our bus stop for this a few days before tour for our ship, which we assumed was a few minutes from ship since when we booked they told us yes pick up at ship. Upon arrival at port we checked our location and noticed it was a 37 minute walk to bus stop. That is unacceptable for a yes when booking about picking us up at our ship. So to meet bus we need to now pay extra to taxi there and taxi back to also get back to ship on time - as operator informed us. We should have been explained the location of pick up and drop off to ship upon booking. The tour operator knew we’d be arriving by cruise ship, yet didn’t mention any extra charges to taxi leaving us believing our pick up and drop off at the ship until we arrived at the port. How is this acceptable? This in no way follows guidelines if the tour operator was not open and honest. He spoke with me on phone to tell me to take taxi day of tour. Obviously we canceled. Now they don’t want to return our money. Shame on them!

Very well organized ☺️ from pickup at our hotel to return. Excellent guide

If you like shuffling around with people randomly stopping infront of you absolutely packed into caves, this is for you. The caves are actually stunning and the music concert is good, but they let too many people in at once it’s completely rammed and ruined the whole thing. Maximising profits has ruined it. We had a car and just dropped by but I would have been gutted if I spent hours there and back on a coach. The other thing is people inability to not record stuff when they are told not to in every language under the sun. So some guy walks around and snipers people with a torch to have a go at them in the middle of the concert.

There is not much talk about these caves, but it is really worth it. Due to its spaciousness, amazing rooms and representation with play of lights, it was a good idea to visit them

Very good tour. Nicely organised. The only suggestion is there should be proper and good communication between the tourist and the local tour operator. Our bus came one and half hour late this clearly means plan 'B' was missing. There should always be a extra bus ready.

Always fun to partake of a organised bus tour instead of renting a car or try the local buses. My impression was that people from all around were bussed to Palma/harbour at the cathedral and then stayed on one bus. However when returning the guide hastily read who should switch bus outside of Palma. Never outright said "this bus will NOT continue to Palma even though it left Palma this morning". My wife and I equipped with the absolute #1 surname in Sweden were referred to simply "Surname" with no further clarification that indeed it was us. This was less than good. The guide said the same things in five languages which was a bit to much. A plus would be information that there would be possibility for lunch near a beach, we could have brought swimming gear. The caves were interesting though and this was a good way to see them

The trip was great, we really liked the caves. With the Pearl Shop you have to be careful that the sellers scan the right items and prices. Had a negative experience.

I really enjoyed visiting the caves and listening to a classical music concert in the underground lake. The boats are nice.

Terrible logistics. You waste about 5h of your day on this tour, using car or public transport same could been done in 4 hours 9. Definitely do not recommend

It definitely was convenient to be taken on a bus to these locations so we didn't have to worry about parking, and was probably one of the best things about the tour other than the caves themselves. You can manage this on your own. It would have been just as nice if we had gone on our own.