Comomeer: zelfgeleide eBike-tour

Dear Colleen, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. While we always strive to provide the best possible routes, our tours take place in a vibrant, living city, and unfortunately, we cannot control the flow of local traffic or pedestrians. Because this is a city tour that includes some sections along the lake, a certain level of pedestrian activity is to be expected. Regarding the equipment, we do offer a fully guided version of our tour which includes an iPad and a helmet with a built-in audio system. However, the self-guided version you booked is specifically designed to be completed using your own device via our app, as clearly stated in the tour description. We appreciate your understanding and hope to have the opportunity to welcome you back for a guided experience in the future. Best regards, The Stunning Bike Co-Tours Team

Thank you for taking the time to share such detailed feedback. We’re glad to hear check-in was pleasant, the bike instructions were clear, and that we were able to replace the bike quickly after the puncture. Regarding the flat tire: while we keep our bikes checked and maintained, punctures can unfortunately happen unexpectedly due to road conditions (glass, debris, potholes) and are outside of our direct control once you’re riding. The same applies to external factors like pedestrians, traffic, and city events—these can affect pace and comfort, especially on busy days, and we always recommend riding carefully and choosing a quieter time when possible. About the audio/app guide: thank you for mentioning this. The system is designed to be very simple—just press Start, and when you reach each point of interest it will play automatically. If it’s not clear how to reach the next stop, there’s also a “Directions” button that provides turn-by-turn instructions. And for guests who want clearer sound (especially in busy areas), we can provide headphones as an optional extra, which usually makes a big difference. We really appreciate your honesty—it helps us improve the experience—and we’re happy you still enjoyed the spectacular lake views. If you ever come back, we’d love to help you plan a time and route that feels smoother and more relaxed.

Thank you so much for taking the time to share your wonderful experience! 🚲 We're delighted to hear that our bikes helped you explore beyond Como's immediate surroundings - that's exactly what we hope for! The Lake Como area truly has so many hidden gems waiting to be discovered on two wheels. Your feedback about being able to venture further out is particularly valuable, as many visitors don't realize how much more of our beautiful region they can explore with our quality bikes. If you're ever back in Como, we'd love to welcome you again - perhaps on one of our guided tours to discover even more scenic spots! Thank you again for choosing Stunning Bike Co-Tours for your Como adventure! 🌟 Best wishes from Lake Como, Sergio, Andrea and the Stunning Bike Co-Tours team