Alhambra Ticket met Audio Gids in Granada

Nous sommes sincèrement désolés d’apprendre que votre expérience a été éprouvante et que vous avez rencontré des difficultés lors de votre arrivée au monument. Nous comprenons parfaitement que l’accessibilité puisse être un élément essentiel dans la préparation d’une visite. C’est pourquoi nous veillons à communiquer ces informations de manière transparente avant toute réservation. Notre page précise notamment que le site n’est pas accessible aux personnes en fauteuil roulant, qu’un niveau de condition physique modéré est requis et que la visite n’est pas recommandée aux personnes souffrant de problèmes cardiaques, de problèmes de dos ou d’autres problèmes médicaux importants. Nous indiquons également qu’il est recommandé de porter des chaussures confortables. Ces indications ont pour objectif de permettre à chacun d’évaluer, avant de réserver, si les conditions de la visite sont adaptées à sa situation personnelle. Nous regrettons naturellement que ces conditions aient rendu votre expérience difficile et prenons votre remarque en considération afin de continuer à améliorer la clarté de nos informations.

Thank you for taking the time to share your experience. We are genuinely sorry that certain aspects of your visit did not meet your expectations. Regarding the collection of the tickets, we would like to clarify that the booking information clearly states the meeting and ticket collection point: PLAY GRANADA, Carrera del Darro 1, 18010 Granada. It also specifies that guests must check in there to collect their Alhambra tickets and receive the information required to use the audio guide. Although, we appreciate your feedback and will take your suggestion into consideration to make this information even more visible. Regarding the areas that were closed during your visit, the booking conditions state that, due to natural or operational circumstances, some areas of the monument may not be accessible. These restrictions are beyond our control. As for the absence of information panels, the Alhambra is a protected historical monument, and its preservation entails certain restrictions. For this reason, historical and cultural information is provided through guided visits and audio guides. We are sorry that you did not enjoy the voice of the audio guide in your language. We would also like to clarify your expectations regarding the «palaces with furniture». The Alhambra is a medieval palace and fortress complex, whose main development took place during the Nasrid period from the 13th century onwards. It is not a palace preserved as a fully furnished residential property. Its exceptional value lies primarily in its architecture, decoration, courtyards, gardens and historical heritage. Finally, regarding the price, the amount printed on the ticket corresponds to the official admission price of the monument and not to the total price of the service purchased. The service includes, among other things, the advance management and reservation of the named tickets, ticket collection and assistance at the meeting point, as well as access to the audio guide and the information required to complete the visit independently. We understand that every visitor may have a different opinion regarding value for money, but we regret that you have described our service as a «scam». Information regarding the visit, the collection point and the access conditions is provided during the booking process so that each traveller can make an informed decision before purchasing. We are sorry that the experience did not meet your expectations, and we appreciate your feedback, which helps us continue improving the clarity of the information we provide.