Vienna Sightseeing FLEXI Pass

We had a 48-72 Flex Pass. I was very disappointed that we had to wait for more than an hour for the Red Line when two buses were already at Heroes Square and the lady coordinating the buses was not fully aware of where any buses were going Monday, September 21st - we were at State Opera at 11.40 a.m. took the Blue Line and went to Heroes Squire at 11.45. Two Vienna buses were already there. The lady told us that the Red Line would be about 15-20 minutes. The driver of Bus 6909 at 11.45 a.m. was showing as off-duty. While the lady was smoking and talking to the driver, there was a Red Line bus that came by, but the lady had no idea it was there, so the bus left and many of us were still waiting there. I asked the lady why she did not get in touch with someone on the Red Line and tell them we are waiting. She told me "He is not my husband" We were many tourists waiting at Heroes Square for the Red Line bus, and at any time the lady was asked when the Red Line would come her standard answer was "in 15-20 minutes" She had absolutely no idea when the Red Line would be there, so we were all kept waiting uselessly At 1.00 p.m. I told the lady I will complain that we have been there for more than an hour. She then went and told the driver of 6909 what I said and he decided to take us as a Red Line bus. There were 2 other buses 6906 and 6908 but all were Off-duty. Tourists have limited time on their vacation, so waiting for more than an hour for a HOHO when there are 3 buses there, is a waste of our time. I think you should employ staff who do not spend their time smoking, but instead look after the tourists who are waiting for the buses. 8 of us have paid over $ 794.00 to see the sights of Vienna, not to wait for more than an hour to board a bus because the driver wants to smoke. On the MAK/Stubentor stop, the 6909 driver got off again to smoke because the Philipino man who was coordinating the buses called him. There were no people who got on the bus, but the driver spent time talking and smoking with this Phillipino. We had already wasted 1 hour waiting for him to start the Red Line, and within a few stops he got off again to smoke. On September 20th, the Blue Line Driver, was such a good driver. He did not get off even once to smoke, instead he got off to help the disabled people with the ramp to let them disembark from he bus. I will never book with Viator again and would hope that you give us a Refund for the frustration we went through on September 21st as our entire day was delayed because of the time we lost waiting for the Red Line Jean Mascarenhas email. jn.mas105@gmail.com

It is a bit misleading. The ticket for Schonbrunn Palace does not allow you to see more than a couple of rooms, and to continue visiting, you have to pay. What you see with the Flexi Pass is less than what you see with a normal ticket to see the palace. Another thing that is poorly explained is that it implies that with the Flexi Pass you can get on the Hop-on Hop-off bus as many times as you want for 72 hours, but they do not say that it counts as an attraction; that is to say, if you have bought a 4-attraction Flexi Pass, for example, getting on the bus counts as one, and it implies that since you have the Flexi Pass you have that bus service without it counting as an attraction. With all this, in our personal case, we did not save money, and we were also disappointed with the visit to Schonbrunn Palace, which is one of the must-see visits. But not all of this is bad, the online purchase was easy and when you arrive at the ticket counters you show the QR code and it is fast.

Just don't do it again! He doesn't speak French at all. On the highway, just enough time to go to the bathroom, he left without us. Not friendly at all. Not a minute of waiting. At 1254 hours, the bus departed instead of 1155 hours. Very disappointed 😞

I wouldn't go back again. For schoenbrunn and hofburg, in addition to not providing a complete visit, requires booking the time by going to the ticket office, you risk not finding a seat and having to return again (returning to schoenbrunn is uncomfortable). Most museums are free for children so their pass is quite unnecessary. Hop on hop off buses make few stops. I mean, I wasted money instead of saving.

Had a terrible and disappointing experience with use of the Vienna Pass. Bought the Vienna Flexi Pass for 4 attractions during my Dec 2025 visit but didnt get to follow through with my attraction visits as planned. Please note that the Vienna pass is NOT a ticjet into the attractions! You need to exchange it for the attractions. Was denied entry into the Sisi Museum as there was no more tickets left for the day and the day after...a complete disappointment.

The children's flexi pass is not recommended, the museums for children are practically free. It is not recommended for seniors who still pay less in museums. It does not include the imperial palace in schonbrunn, also often has to be converted into tickets. Much to improve an abyss compared to the new York pass.

I bought the Vienna Pass to visit four specific attractions during my stay in Vienna. Two of them were completely “sold out” for two days, something that is never noticed on their website, even in high season. If I knew, I wouldn't have bought the card. I had to use other attractions just to not lose the money, despite not being interested. Customer service offered no real solutions or fair compensation. Lack of transparency, poor management and an experience that spoiled part of my trip. I do not recommend the Vienna Pass.

We took the flexi pass for 2 days because my mother-in-law walks with a walker. We bought 2 attractions / museums and you could take a boat trip. We loved it. We loved it. Almost all 3 routes looked at so we also came outside the center. I thought it was a great way to see this city.

+4

Definitely not again!! The visit to Schönbrunn Palace was so slimmed down and contains only a measly part of the entire area. A cheek not to state that clearly. Everything had extra costs

We have to evaluate well whether it is worth it. You can end up getting fed up with seeing things and not enjoying the city well to pay the expense. Tickets to the sights are reasonably priced and you get discounted with the city transport card. High price in order to be repaid