Prova le immersioni a Key Largo — Piccolo gruppo, max 4 studenti

Thank you so much for sharing this. We love when families discover the underwater world as a team. 😊 We're so glad to hear Doc made the experience fun, patient, and yes… cheesy dad jokes are apparently part of the package! 😄 We hope this is just the beginning of your scuba journey — if you ever decide to take the next step toward certification, we'd love to welcome you back to Key Largo. The Scuba-Fun Team 🤿

Thank you for taking the time to share your feedback. We’re glad to hear that you had an enjoyable family dive experience. We would like to clarify that while we have our own instructors and guides on staff, we do not operate our own dive boats, and this information is disclosed on our website. We work in partnership with several established local operators, which allows our guests to benefit from access to a wide variety of dive sites, schedules, and vessels rather than being limited to a single boat or location. Our team handles reservations, check-in, equipment preparation, and customer support to ensure a smooth experience from start to finish. We understand that returning equipment after the dive may feel less convenient in some cases, and we truly appreciate the feedback as it helps us continue improving our processes. Thank you again for diving with us — we hope to welcome you back for another great experience in the future.

Thank you very much for your kind review! We’re delighted to hear that you enjoyed your diving experience and felt comfortable throughout your first time underwater. Robert will be very pleased to know that his patience, professionalism, and good humor made a difference. It sounds like you had a truly memorable day—training in the pool, then exploring the reef and encountering rays and turtles. We truly appreciate your recommendation and hope to welcome you back for more dives in the future!

Thank you for taking the time to share your feedback. We genuinely apologize that your experience did not meet your expectations, and we appreciate the opportunity to clarify the situation. First and foremost, safety is our highest priority during every dive, especially when working with new or inexperienced divers. As a PADI 5 Star Dive Resort, we adhere strictly to the standards and limitations set forth for each PADI program. The Discover Scuba Diving (DSD) experience is an introductory program, and PADI outlines specific skills that instructors are permitted to teach during this class. It is essential to note that buoyancy control, including the use of the Buoyancy Control Device (BCD) underwater, is not a skill we are permitted to teach during the Discover Scuba Diving experience. For full instruction on buoyancy control, participants must complete the PADI Open Water Diver course, which includes dedicated pool and open water sessions focused on this essential skill. Before and during your dive, multiple safety reminders were provided, and you were advised several times not to inflate your BCD underwater. Despite these instructions, one family member repeatedly inflated their BCD at depth, causing unintended ascents that had to be corrected by the instructor. Additionally, there were numerous instances where the instructor's instructions were not followed. Due to these ongoing concerns, the instructor made the decision to terminate the first dive after 25 minutes. After the first dive, you were informed of specific concerns regarding behaviors in the water, which were calmly and clearly explained. At no point was anyone yelled at; however, the instructor spoke firmly, as repeated disregard for instructions in an underwater environment can pose serious risks. The instructor is responsible not only for everyone's experience but also for the safety of the entire group. We were pleased to see that after this conversation, everyone followed instructions properly, allowing us to conduct a safe and successful second dive. The significant difference in outcome between the two dives demonstrates that the instructor’s actions were necessary and appropriate for the safety of all participants. We understand that scuba diving can feel overwhelming at first, and we commend your family for taking on this challenge. We always strive to provide a supportive and safe environment for our divers and regret that your first impression was not more positive. Thank you once again for your feedback. We wish you all the best in your future underwater adventures.

Logan, thank you for your great review. It was a pleasure meeting you and your family, and we are looking forward to having you back here again anytime!