Tour di un giorno del Monte Buller – Noleggio con il miglior rapporto qualità-prezzo e Max Happiness Time

The tickets said to be at Bourke street at 5:20am and we ended up waiting until 7am and still no bus had arrived, no updates were given, and the number we tried calling was not available. The vast group is a scam. DO NOT BOOK. Save your money and time and do not book with the vast group.

Was supposed to be picked up at 5.20 so we arrived at the meeting spot early and waited. We waited an hour and 30 minutes and the bus never arrived. It was 3 degrees sitting outside so it wasn’t very pleasant. I messaged the driver after 20 minutes asking if they were on the way and no response. I then called him about 3 times and every time it went to voicemail. I then decided to call customer service and they told me they would try and get in contact with the driver and then call me back. I waited another 20 minutes for the callback and there wasn’t one so i called them again and said we are leaving and want a refund. They were very helpful with that aspect but had no information about what happened to the driver.

ABSOLUTELY HORRIBLE! We waited 3.5 hours in the middle of a street in freezing temps for the bus to never arrive and we never heard anything no one answers the phone calls or contacted us back! We have been left with no answers NOTHING! ABSOLUTE SCAMMERS!

HORRIBLE, NEED FULL REFUND NOW

It was a bad experience that I ever had for my trip to Mt Buller. Firstly this place it too commercialise, secondly this place is too crowed, thirdly this place is having so little snow and lastly the bus fleet service was the worst experience I ever had. They are not educated, inpolite and unkind and helpful at the customer service at the counter as well as the bus fleet driver which we board, we are having a infant and children with us and the driver are just picky on us and told us we can’t have any carry-on bags lncluding duffle bag or hand carry bags with us, and this really rediculas.. I will not recommend any tourist to come here..

Pathetic was asked to be at the pick up point by 520 am and it's been more than an hour no trace of the tour operator and also not responding to calls Definitely not an experience that we would have loved and definitely this is the last time that we would trust this Trip advisor you need to check with whom you are partnering if not you would lose customers

Kids up at 4 and out of pocket for transport to and from pick up location for the bus! Advised to arrive on time for 5:20 departure and we do with 7 other individuals in the same place at the pick up location as listed. 10,20,30,40 minutes goes by. An hour and a half later and still no sign of the bus or tour guide. SO DISAPPOINTED.

Awful, driver didn't even show up

This was the biggest flop ever!

We had an extremely disappointing experience with Vast Group for our Mt Buller day trip. The driver never showed up, and there was absolutely no communication whatsoever regarding any cancellation or delay. We were left waiting in the freezing Melbourne weather for over two hours, trying to figure out what was going on. To make matters worse, we attempted to call the contact number provided 19 times and did not receive a single response. This level of unprofessionalism and lack of basic customer service is completely unacceptable. A simple message or update would have made a huge difference, but we were left stranded and frustrated. I would not recommend this tour to anyone. Very disappointed with the entire experience.