If I could I would give minus 5. 1. Confirmation about next day tour never been sent. When we started to text to the provided contact number to confirm about meeting and pick up time the confusion became more and more.As per booking information tour starting time is 9:00am which logically makes you think that pick up time is some time before that start time.But they moved pick up time from one time to another and eventually we 've been picked up at 10:30am. And that is with tour start time 9:00am 2. It was never explained comprehensivly that there's 2 different tours inside one booking. When we finished City sight tour the guide said we are done. It was about 2:00pm .We showed him our booking details with included "Dhow Cruise Dinner by the Greek in Traditional Arabic Wooden Dhow" and logically questioned about it. He said that it will be 8:00 pm same day. Then he asked if we want to go back to the hotel and then be picked up again at 7pm or he can drop us by that cruise area so we can spend there couple of hours and then go to the cruise. We took option #2 to spend time at the cruise area. Then guide left the buss we were in and said that driver will drop us off exactly where we have to get into the mentioned cruise. Unfortunately it didn't happened. Since in a little bit driver dropped us in the middle of nowhere stayting that due to traffic he will not go there for us. Driver adviced us to walk and then take a taxi to get to the place. Very weared .We started to text to the tour contact number again . And the rep confused us even more texting that we scheduled for Marina Dinner tour but not to the one mentioned in the booking information. And rep said it's completely different place but he said if we want we can go to Dhow cruise instead but they will not provide us with drop off after. He told us to go back to the hotel and wait for pickup. It was sounded like they just trying to play with us. If it was different cruise name from the written one on the paper and different place to departure,why nobody told that? So we had to rush to the hotel by taxi and paid $30 for taxi. Then waited in the lobby again for pickup which was scheduled for 7:00 pm but didn't happen until 7:45pm. Eventually we got to the cruise ~ 9pm instead of 8 pm. Frustrated, upset and tired so much that couldn't enjoy possible nice cruise. 3. Who will compensated that extra$30 for taxi which not supposed to be spent in normal situation? We coming to visit country and get good experience but instead we got stress , multiple texting which are not free with our phone company.
Thank you for sharing your feedback with us. We apologize if there was any misunderstanding regarding the pickup and drop-off services for your tour. As we discussed during the booking process and noted in the information provided, complimentary transfers are limited to certain areas. Your booking did include transfer options, and we did our best to accommodate your needs within the guidelines. As a reminder, the exact pickup time for shared tours depends on daily traffic conditions, hotel location, and other factors, which may affect timing. For guests desiring more precise timing, we do recommend upgrading to a private transfer. We always advise our guests to contact us 24 hours in advance to confirm tour details and to read all information provided on the booking voucher. This helps ensure smooth travel and allows for any necessary adjustments. We truly appreciate your understanding, and thank you for your feedback
