Tour dei passaggi segreti di Palazzo Vecchio per piccoli gruppi con pranzo o "Gelato"
Descrizione
Vivi la scoperta emozionale di luoghi nascosti del museo di Palazzo Vecchio, non accessibili al grande pubblico, recentemente aperto solo a piccoli gruppi di visitatori. Risalirai gli stretti passaggi della scalinata medievale del Duca Gualtieri e scoprirai un percorso inaspettato oltre una porta nascosta da un dipinto, ammirerai il prezioso e imponente soffitto a cassettoni del Salone dei Cinquecento ed esplorerai il Palazzo Mediceo da una prospettiva diversa e intrigante. Al termine della visita guidata continuerete questa esperienza gustando un pranzo fiorentino in un ristorante tipico situato nel cuore di Firenze o degustando un delizioso "Gelato"
Opzioni del tour
Punti salienti
Cosa è incluso
Valutazioni dei viaggiatori
Informazioni importanti
- Sono disponibili trasporti pubblici nelle vicinanze
- Adatto a tutti i livelli di forma fisica
- I bambini devono essere accompagnati da un adulto
- Suggeriamo di indossare scarpe comode
- L'orario di ingresso della Visita Guidata può subire variazioni in base alla disponibilità del Museo. Se il nostro orario programmato non è disponibile, verrà confermato l'orario di ingresso più vicino.
- Se è stata selezionata l'opzione pranzo: menù fisso di 3 portate in un ristorante tipico del centro storico
- Se hai selezionato l'opzione Gelato: assaggia un delizioso "Gelato" in una delle più famose gelaterie fiorentine
- il biglietto comprende le mostre temporanee che possono essere allestite a Palazzo Vecchio, per le quali potrebbe essere applicato un supplemento da parte di Palazzo Vecchio
- Il biglietto del museo ha un orario di ingresso fisso che non può essere modificato dopo la prenotazione.
Recensioni(97)
Tour was rescheduled for a later time and they would not provide a refund. Very poor communication and disappointing experience.
Dear Tiffany, We are sorry to hear that you were disappointed with your experience. We would however like to clarify that, as indicated in both the “Additional Info” section online and on the booking voucher, the entrance time for the guided visit may be subject to change depending on the Museum’s availability. In these cases, if the originally scheduled slot is not available, the nearest available entrance time is automatically confirmed. Unfortunately, this is entirely dependent on the Museum’s allocation system and is therefore beyond our control. We understand that schedule changes can be inconvenient, but the activity itself was still provided as booked. Warm regards from Florence
The tour was fabulous and our guide was amazing! But, there was most definitely no gelato despite it being in the title …
Good Morning from Caf Tour & Travel, Dear Cristina, Thank you for your lovely feedback. We are truly delighted to hear that you found the tour fabulous and that your guide made the experience so special, Palazzo Vecchio always holds unique and fascinating stories to discover. Regarding the gelato, it is available at the selected gelateria indicated on your voucher, where you can find all the details to enjoy this sweet Tuscan treat at your convenience. Please remember that our call center is always at your disposal for any assistance or clarification: we are happy to help at any time. We hope to welcome you again soon for more memorable experiences in Florence. Warm regards, Caf Tour & Travel
This is a great tour behind the scenes. You also receive a ticket for the museum. Don’t purchase the lunch option if you are going to tour the museum. You won’t have time to get to your lunch time.
This was an interesting way to see behind the scenes at the Palazzo Vecchio. Our guide was informative and friendly. Your tour meets in the ticket office where you check in and get a ticket then meet your guide. After the tour you have plenty of time to visit the museum. Apparently the lunch or gelato are on your own, but I forgot to get the gelato.
Good Morning from Caf Tour & Travel, Dear Eileen, Thank you for your kind feedback! We’re happy to hear you enjoyed the behind-the-scenes tour of Palazzo Vecchio and found your guide informative and friendly. Next time, don’t miss the gelato, it’s a sweet way to complete your Florentine adventure! We hope to welcome you again soon for more unique experiences in Florence. Ciao from Florence, Caf Tour & Travel
The tour was interesting with secret passages and rooms. Guide was very informative. However it was a very short tour and over priced. The secret passage tour lasted less than an hour and we were left to view the museum on our own after that. 45€ for such a short tour is very poor value for money when earlier in my trip I had visited Rome and only paid €66 for a 3hr trip around Colosseum/ Roman Forum and Palatine Hill. In addition instructions as to where to meet weren't clear. Quite disappointed overall with the experience
Good morning from Caf Tour & Travel, Dear Joanna, Thank you for your feedback. We are sorry to hear that you did not find the tour to offer good value. The experience includes the entrance ticket to Palazzo Vecchio, a small-group guided visit of the Secret Passages with a professional local guide, access to the museum afterwards, as well as a gelato tasting. This tour is generally very appreciated for its exclusive access to areas not normally open to the public. We regret it did not meet your expectations and hope to welcome you on another of our tours in the future to offer you a more satisfying experience. Kind regards
The guide was awsome. The tour was incredible. I loved the story about the secret escape route that he took. His man cave and everything else. Great tour and highly suggest it to the people who visit the Palazzo Vecchio. Loved that it included tickets for the whole day to visit The Palazzo Vecchio and see Dante’s mask.
Good Morning from Caf Tour & Travel, Dear Gary, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the Small-Group Palazzo Vecchio Secret Passages Tour and found it incredible. Your guide will be delighted to know that you loved the stories about the secret escape route, his “man cave,” and all the fascinating details shared during the tour. It’s great to hear that having full-day access to Palazzo Vecchio and seeing Dante’s mask added even more to your experience. We hope to welcome you back soon for more unforgettable discoveries in Florence and Tuscany! With warm regards from Florence, The Caf Tour & Travel Team
The guide and the tour itself were great, but the price of this tour was triple what you would pay if you just go to the palace directly. When we were there there was no line at all, so it would’ve been so much cheaper just to buy the ticket there. Wouldn’t do this tour via a tour company again.
Dear Maria, Thank you very much for sharing your feedback. We’re really glad to hear that you enjoyed the guide and the overall experience. We’re sorry, however, that you felt the price was higher than expected. Please note that the tour price not only includes the entrance ticket, but also the advance reservation (to ensure priority access), a professional guided visit, and a gelato or lunch experience, depending on the option chosen. In addition, the ticket also grants access to any temporary exhibitions taking place inside Palazzo Vecchio at the time of your visit. We hope this helps clarify the value of the experience, and we truly appreciate your comments as they help us continue to improve. Warm regards
We had no idea where to meet amongst the throng of people. We were there early and contacted them many times until I finally got a response two minutes before the tour started, with no answer to my questions. Viator chat tried to help but they only had info I had, which did not help, so they kindly refunded my money. Very disappointed
Good morning from Caf Tour & Travel, Dear Cecile, We are truly sorry to read your negative experience and we sincerely regret the inconvenience you encountered. The meeting point details are clearly specified on the voucher provided with your booking, and we always do our best to make the instructions as clear as possible. On the same day, the other guests booked for this tour were able to join without any issues, which makes us even more regretful that things did not go smoothly for you. We fully understand your disappointment and it saddens us that you were unable to enjoy this special experience with us. We hope you might consider giving us another opportunity in the future to welcome you on one of our tours and provide you with the quality service we strive to deliver. Warm regards
Very very disappointed, directions were not explained well, never found tour, paid and saw nothing but very stressed!! There were 3 of us we split because we wanted to make sure we could find it and never did. I want to be reimbursed. Plus some for the stress it created!!!
Good morning from Caf Tour & Travel, Dear Joan, Thank you for sharing your feedback. We regret to hear about your experience and the stress it caused. Please allow us to clarify that the directions and details for reaching the meeting point are clearly stated on the voucher provided at the time of booking. On the same day, all other participants were able to locate the meeting point and joined the tour as planned. We truly regret that you were unable to do so on this occasion, and we sincerely hope to welcome you again on one of our experiences in the future. Kind regards
So we went by the street info to find the location to meet. Ran around for 30 minutes. Had no idea to go into the museum all the way to the back for the ticket office. Maybe a map of the inside of that facility would help. So late to start the tours. They said go to the lion statue they may still be there. So we went outside to the two lions looking for a tour guide not knowing if man, woman etc. asked around. Sat down tried to call and text for person from Viator. No response.go back into museum. Tell us new but different tour staring at 12.meetby the lion. Now they tell us the lion in the building just outside the doors from ticket office. Woman not expecting us luckily I asked if it was her for our new tour. Tour guide then very nice but we were exhausted. Went to lunch location, told could only have gelato? Very frustrating as info with tour says we have a choice of lunch or gelato. Would not do this again!
Dear Cynthia, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you encountered difficulties in locating the meeting point and that this affected your overall experience. Please allow us to clarify that the voucher provided at the time of booking includes detailed instructions on how to reach the meeting point, including a direct link to its location on Google Maps. We strive to make this information as clear as possible, though we understand that finding your way within the museum complex can sometimes be confusing. We appreciate your suggestion regarding an internal map, and we will certainly take it into consideration for future improvements. Regarding the lunch or gelato option, we would like to clarify that the selection must be made at the time of booking on the Viator platform. This choice is not determined or modified on-site. We’re sorry for any confusion or disappointment this may have caused. We’re glad to hear that, despite the initial challenges, you found our guide pleasant. Your comments are very important to us, and we will use them to enhance our service and communication going forward. Thank you again for your feedback, and we hope to have the opportunity to welcome you on another tour in the future under better circumstances. Kind regards,
