Tour a piedi storico LoDo di 2 ore a Denver

Thnak you for the review. I just want to be clear, I am not comfortable giing "off script". I encourage people to ask questions. If people interupt me in the middle of expalining something, thats just rude. Basic etiquette dictates you wait until they are done talking. If there are a lot of questions I have to skip things that people to hear about on the tour, excessive questions cause the tour to go long and quite often people in the group have somewhere to be at the prescribed end of the tour time of 1 pm. It could be lunch with friends, another tour, catching a plane. They want the full tour and to hear everything. I try my best to acccomodate everyone and answer every question as they come in and still deliver the key points they came on the tour for. If I don't deliver the key points that they came on the tour for, then I've failed and can expect a bad review. And people will write a bad review about just about anything, for any reason, or just because. So I do try my best and I also let people know I will answer their questions after the tour so that the tour will end on time. Perhaps that was one of the tours that you were on. Thank you for the review, sorry it didn't meet your expectations, but feedback like this would have been better in person so that I can address it personally and answer any questions you might have had along the tour that I couldn't to due to time constraints.

Hi Sherri, I text you as soon as I could to inform you that people had cancelled for Monday (the next day) and that if no one else joins the tour, it will be cancelled, and if that happens, you will receive a full refund. I did this so that you wouldn't be surprised if the tour was indeed cancelled the following morning so that I wouldn't get a bad review for cancelling a tour even though it's posted WHEREVER I can and in anything they send you that it MIGHT be cancelled if there are not enough passengers. Now at this point I HAD NEVER CANCELLED THE TOUR. Others joined the tour, the tour was never cancelled, you didn't show up. You text me you never recieved a refund on Tuesday. Now, originally I thought you were the people from Sunday that had booked themselves twice. I spent 15 minutes with them telling them how to get a refund, maybe more. So when you texted that you hadn't recieved a refund (you wouldn't get one that quickly anyways, as you booked 3rd party and I have no control over how quickly they process a refund), I text back that you needed to contact however you booked to receive a refund. While it was concise, it was professional, there was no need for a very verbose response. When I got home, with only your phone number to go on, I looked up your reservation and saw that you didn't show. I informed you as such. Then you went on about how its my duty to inform you that the tour was still on. You complained that the I never notified you that the tour was going forth. I thought it was pretty clear that it COULD be cancelled. People had joined. Now what wouldve happened if people joined then cancelled? (That happens more often than you'd think, booked the wrong date etc). I'd have had to contact you tell you that the tour that I never cancelled was still on, then cancelled again because people cancelled again. I informed you that we would have notified you if the tour was cancelled and that you contact however you booked and ask for a full refund. You then said you'd forwarding my communication to Viator and leaving negative feedback (ie threatening me with a bad review). I had every intention of providing you a full refund even though you not showing up was not my fault. You then lied to them and said I never showed up and made it seem like I had canclled the tour. I can read the refund request. They asked me if the tour operated, it did operate. Then did you show up? You did not. I also provided them with EVERY screeenshot of the conversation. You continued to harass me for HOURS via their chat system. For those interested, here is the complete text. _______________________________ You: Still have not received our refund. Me: Hi, you have to contact how you booked and request a refund as I don’t have a way to do that. Me: Hi. I am looking at your reservation . You never showed up. We never cancelled the tour as 2 more people joined it. I was letting you know ahead of time it could be cancelled unless others joined You: You never notified us that the tour was going forth. Me: We would have notified you if it was cancelled. You can contact however you booked and ask for a refund (the rest of the text didnt finish due to autocorrect because I was walking my dog) You: I will be forwarding your communication to Viator and leaving negative feedback. Feel free. I was communicating with you that it COULD be cancelled. Not that it was. You leaving negative feedback because you didn’t show up is on you Why threaten me with a bad review? Why make a bad review when I was offering you refund? I didn't even get a chance to apologize for a miscommunication (on YOUR END) and you threatened me with a bad review. You are the EXACT person that would've left a bad review had I canclled it in the morning, which is EXACTLY what I was trying to avoid. Damned if you do, damned if you don't I guess. Have the day you deserve.