Sorgenti termali di Tolantongo da CDMX

I checked both the description and Itinerary, and they stated that this trip was supposed to last 11-12 hours, with a 6am pickup, and that we would reach the cave around 9am. We picked this tour specifically for this, as many tours stated they wouldn't arrive at the cave until 11, and back into Mexico City until 8 or 9pm. I messaged the provider through the Viator app the day before to confirm pickup, and did not receive any answer. Then at 9pm the night before (well after cancellation time...)they whatsapp'd me with completely different details, but we did not see as we were already asleep to prepare for a 5am wakeup. So when we woke up it turned out we would not get home until 9pm at night, and then as we made our way to the cave it was clear we wouldn't get there at 9am. We got there at 11am...I asked the tour guide about the advertised 5-6pm return time and he said "oh, that's not this tour". So whose tour were we on???? Our first complaint to Viator asking for a partial refund as we missed dinner reservations and had to cancel a morning activity the next day due to an exhausted young child, was met with complete indifference by them, the second complaint resulted in 10% back, not worth the effort and inconvenience. We will not be using Viator anymore as they do not take responsibility for bad listings.

Great experience. Amazing place to visit. Highly recommend to visit the Grutas de Tolantongo and experience the beautiful spas in the mountain.

Although it was a little long journey to get to the destination, it is completely worth it, it is a very nice place full of nature, the water is warm and has various options to have fun, a zip line, a river, natural pools, is very complete the place, the service and treatment is excellent at all times.

The experience was wonderful from the beginning, the transportation was great, good service and the place is simply beautiful. They have so many things to see for all tastes, from a river, waterfalls, pools, everything is incredibly beautiful..

Excellent experience, without a doubt, the hot springs are very nice and everything was very well organized, thanks to the driver we did not delay in traffic, also was very good food inside the park

One of the best places for vacations. The waters are a delight, and are enjoyed even more in the company of the person you love.

My friends and I had a lot of fun in these waters. I recommend coming during the week or during non-holiday periods, so that you can fully enjoy them.

We travelled in a private car with a driver and English translator. It's a long way by the ride was comfortable and the tour guides lovely. Tolontongo is beautiful. Tour includes the calcium cliff pools, the river, caves, waterfalls and the driver might throw in a few surprises.

Great experience! Amazing experience in a beautiful setting. Breathtaking! The drive from Mexico City is ~4 hours, but the trip flew by - worth the trip!

This was an amazing experience.. beautiful views! The ride was very comfortable, breakfast and snack was delish. We very much enjoyed every minute of this experience..