There were some reviews that said this bike excursion was “so easy.“ It was not. The map app did not work well. It made our ride longer by turning around a lot. The trails/paths to ride bikes are either up or down, no flat roads. There are some paved roads but a lot of gravel rocky roads. On these bikes you have to constantly pedal to get the electric boost. If you don’t pedal, you stop. The ride is through traffic. I think it is long. Could be an hour shorter. The gentlemen at the shop were helpful but spoke little English so be ready with Google Translate. This e-bike tour is better for those who are younger and in good shape. It’s a tough ride for those who are older or those looking for a relaxing ride.
We're sorry to hear that you experienced difficulties with the navigation. After reading your review, we checked the GPS track recorded during your ride. It appears that the guided navigation was not started, which likely explains the repeated wrong turns and the longer distance you experienced. We always recommend starting the guided navigation before setting off. Of course, if any issue arises during the tour, we're always available to assist our guests by phone. Regarding the e-bikes, they are pedal-assist models, which means the electric motor provides assistance only while pedaling. This is the standard system used by most e-bikes and allows riders to enjoy a more natural cycling experience. We're pleased to hear that our staff was helpful. We apologize for any language barriers and are always working to improve communication with our international guests. Thank you again for your honest feedback. Reviews like yours help us improve and also allow us to provide future guests with clear information so they can choose the experience that best suits their expectations and fitness level.
