Safari di 4 giorni Kruger Park Safari e tour panoramico con colazione e cena incluse

Lousy experience, non-existent customer support and no refunds if you have any problems. Be careful. They're unprofessional.

Hello, I wanted to report a truly unpleasant experience that recently occurred with travel operator Shinzelle Safaris during the period of natural emergency and severe rainfall that affected the Limpopo and Mpumalanga regions. Usually the quality of a travel agency shows when problems arise, not when everything goes according to plan. We had booked, many months in advance, a rather expensive 4‑day package in January, which included accommodation, meals, transfers, and safari activities in private reserves and inside Kruger National Park. The day before our arrival, we were informed of the serious emergency unfolding in the region and especially inside the park. When we asked whether it made sense to cancel the experience (we still had time to reorganize a different itinerary in South Africa), we were told to stay calm, that all activities were still confirmed, and that we only needed to prepare for a bit of rain. So we left, still very excited. Day 1:
We arrived at the Lodge around lunchtime, and despite the 6‑hour trip from Johannesburg to Hoedspruit, we were informed only upon arrival that the afternoon safari activity planned in a private reserve had been cancelled. They offered us an alternative activity (spa and massages at the Lodge), which we accepted, but magically there was no availability anymore. We asked to reschedule it in the following days, but it was never recovered. Day 2:
The full‑day safari went ahead successfully. We entered the park through Orpen Gate at 5 a.m., and despite the heavy rain throughout the day, we had fun and truly enjoyed the experience (it was our very first safari), without paying much attention to the weather conditions. Day 3:
Panorama Route interrupted after just a few hours. Our boat tour was postponed from the morning to the afternoon, but the rain conditions were dramatic from the early hours. Despite this, they still made us leave, but the road was crazy and the vehicle was at serious risk of skidding off the road. Along with the rain, dense fog prevented any visibility of the canyon, making it impossible to enjoy the views. After about 3 hours of driving, we were called back (obviously all boat tours had been cancelled), as conditions had become prohibitive and the main road back to Hoedspruit had already been closed. We returned to the Lodge around lunchtime and spent the entire afternoon and evening in our room. Day 4:
Morning safari—an optional activity paid separately from the standard itinerary—was scheduled in a private reserve but cancelled the night before, with no alternative activity offered despite our request. Summary: Two safari experiences cancelled and the Panorama Route interrupted in dangerous conditions. Communication with Danielle, the operations manager of the tour operator, was always prompt during the booking phase and when it came to cancelling activities along first days. But as soon as we asked for replacement activities, responses became vague and never timely. It should be noted that despite the adverse weather, we always maintained a calm and even enthusiastic attitude about the experience. But when the last activity was cancelled, we politely asked—despite the frustration—for a partial refund for the activities not carried out. From that moment on, Danielle literally disappeared for more than 48 hours, without even acknowledging us (not even a simple “no, it’s not possible, our terms and conditions do not include refunds for weather cancellations, we are handling emergencies and will get back to you”—nothing). We were completely ignored until we returned to Johannesburg and flew back to Europe. We are fully aware that their terms and conditions give them the upper hand, but we would have expected at least a different attitude, more empathy and cooperation (which we showed throughout the cancellations and especially when we were put at significant risk on the roads under heavy rain, all documented with photos and videos). We were not even offered a partial refund for an optional activity paid in advance. Unfortunately, we felt misled throughout the stay, when it would have been easy to avoid wasting our money, time, and putting us in dangerous conditions. Strangely, we were contacted again only after we sent an official complaint by email and after posting our first negative review on their social media. They even pointed out that we received an upgrade from a 4‑star Lodge to a 5‑star one—an upgrade we had not requested, though appreciated—and for this reason we supposedly had no grounds to complain, despite some issues with the food (little variety, overly spiced) and having to shower with cold water one day (reported and then resolved). They said they offered us two meals and drinks (one vegetarian wrap lunch when the first safari was cancelled, one wrap lunch upon returning from the Panorama Route—although lunch was already included in the itinerary—and two drinks), which didn’t even remotely cover the cost of the lost activities. Only later did we realize that the upgrade (from a well‑known luxury lodge chain) to a private lodge placed us right next to the company’s headquarters inside the Hoedspruit Estate. After many years of travelling around the world, we have never encountered service like this from a travel agency. We were very surprised by the treatment received and the total lack of empathy and customer care. Why not offer at least a partial refund, even just for the cancelled optional activities, as a gesture of goodwill toward a clearly disappointed customer? Especially when you, as the tour operator, organizing the activities directly with your own resources, did not have to bear any cost? We would have been satisfied even just to see some willingness to meet us halfway. Instead, we were treated merely as a number, yet another tourist to take advantage of. Looking back, we can consider ourselves lucky to have been able to return safely to Johannesburg and not have had any accidents along the way. According to them, they met all safety standards and consumer care requirements, but unfortunately the facts told us a very different story. We came back home sad, disappointed, and deeply bitter.

We booked a 4-day, 3-night experience with Shinzelle Safaris, staying at a hotel within a reserve. Everything seemed fine with the options, the information, and the payment process, but chaos erupted on arrival day. They took us to a completely different and cheper hotel than what we had booked. Danielle, our agent, suggested we stay at that hotel, which we refused. She suggested we stay that night, and we refused again. After a (rather bad) meal, they finally picked us up and took us to the correct hotel, which, of course, wasn't expecting us, so we had to endure the lengthy check-in process once more. The hotel and staff we chose were fantastic, highly recommended (Khaya Ndlovu Safari Manor). The two safaris we went on were quite good, one of which was organized by the hotel. On the third day, we were supposed to go on a scenic tour, but it underwent significant changes. For example, they canceled the boat trip through a canyon, claiming it had been suspended due to the (light) rain the night before. However, when we drove through the area, the boats and tours were operating normally. The closing time was even worse, as it was a very early safari that we were told started at 6:00 AM. We arrived before that time, but the guide and group had already left since the actual start time was 5:30 AM. It was unbelievable that the agent in charge of our tour gave us the wrong time. After that, we never heard from Danielle again, neither to apologize for the numerous errors nor to thank us for choosing them. Despite the tour agency and the agent, the experience was worthwhile and I recommend it. We would return, but obviously with a more reputable and responsible agency.

This trip was fantastic. The gecko lodge was a great place to stay. The large room was very clean, the staff were very friendly and the meals were excellent. The Kruger safari was amazing. Our guide Jeffery from Shinzelle spotted all the big 5 and many other animals and birds. Our other guide for the panorama route was very knowledgeable and managed to adapt the tour to the weather conditions. Would recommend this tour and have given it a 5 star rating.

This was a fantastic trip. Gecko lodge was great, the large room was very clean, staff were so friendly and the food was excellent. The tour of Kruger was fantastic our guide Jeffery from Shinzelle was amazing, he managed to find the big 5 as well as many other animals and birds. Our other guide for the panorama route was very knowledgeable and adapted the journey to suit the very wet, foggy weather conditions. Would recommend this tour and give it a 5 star rating.

After looking at a few safari operators, we settled with Shinzelle, given it’s competitive pricing and Danielle’s sincerity in making our safari experience truly memorable. And it was! From our pick up at JNB to our return trip, all activities were on time and done with utmost care. Our accomodate was perfect, just 15min from the Phabeni Gate. And of course, the highlight was the Kruger Safari experience and panorama tour. We saw all Big 5 in their natural environment, plus more! Special shout out to Jeffrey our safari guide who was absolutely fantastic! The guy has eagle eyes in spotting Kruger’s treasures, including 3-inch chameleons crossing the road, twice! Then after two crowded sightings of the elusive leopard, Jeffrey found one all to ourselves, resting on a tree. OMG! A big thanks to Danielle and the Shinzelle team. You truly deserve a five-star rating. More power to you!

We had a wonderful time. The trip was very well organized and all the staff (at the lodge, the shuttle bus drivers, the tour guides) were competent courteous and punctual. Shinzelle Safaris delivered above and beyond our expectations.

My friend and I traveled to South Africa for the first time and had an excellent experience in the country. We had such a great time with Shinzelle Safaris! Our guide was extremely knowledgeable and friendly. I would highly recommend this package to anyone. The safari was a must and driving along the panoramic route and experiencing other parts of the area was well worth it.

We had an amazing time with Shinzelle Safaris and saw so many animals each day of our safari, including 4/5 of the Big Five. Derrick was an amazing safari guide and was so knowledgable about all of the animals we saw. We had so much fun getting to know him and learning more about South African culture and wildlife. We also especially loved the amazing views of the Panoramic Tour and were glad we included that portion in our package.

Three of us were in Hazyview last week and did the four day trip with Shinzelle. Jayden was our driver for the safari and he was absolutely wonderful!! He is so knowledgeable and astute in his awareness of animals, birds and their behaviour. The lodge where we stayed was great, the food brought to our room each night was fabulous (kudos to the chef) and there were even monkeys swinging in the trees to make it more perfect. Can't recommend this safari enough!