Tour privato di mezza giornata dei luoghi di Pablo Escobar a Medellin

Thank you for sharing your feedback, though we strongly disagree with your assessment of our service. First and foremost, we have thoroughly checked our booking system for the recent month of July, and we cannot find any reservation under your profile name and you didn't provide the guide name either. We would appreciate it if you could verify your booking details directly with us, as this helps ensure we are addressing a genuine customer experience. Most of our customers contact us directly if they need assistance. Furthermore, a standard yellow taxi is not a legal or safe tourism vehicle in Colombia, nor does it possess the engine power or authorization required to safely navigate the steep, mountain roads leading to historical sites outside the city, such as La Catedral, neither they know our secluded sites. Relying on a regular taxi with spanish speaking driver for this specific itinerary is not only impractical but imposible and legally non-compliant and very unsafe for international travelers. Regarding your comment about our "guide" talking "A LOT" We do a comprehensive historical tour, not a silent bus or taxi transport service. The complex history of Medellín cannot be explained in a brief, one minute script or just pointing at a site or worse reading a quick Wikipedia summary. Our clients choose Medellintravels.com specifically because they value deep, nuanced, and continuous historical context. Our professional, specialized guides share firsthand accounts and personal experiences of growing up during this conflict, which is exactly what enriches the tour and separates a professional educational experience from a simple taxi ride. We do not offer a superficial "Big bus tour" experience where guests are left to guess the history. For a completely private, high quality vehicle and an expert guide dedicated exclusively to you, our pricing is highly competitive and fully justified, we work with sustainable tourism, we support different social programs and believe in paying our staff well, especially considering the current dollar-to-peso exchange value, local economy and taxes. We provide a premium service for travelers looking for real depth, safety, the real tour and professionalism. Best regards, Lina Mora Manager Medellin Travels

Dear Bradley_M, Thank you so much for giving a 5-star rating to Medellintravels.com! We are very excited to know that you had such a positive experience on our Private Half-Day Pablo Escobar Godfather Tour. It is wonderful to hear that you found the historical insight and expertise provided by Alex to be so valuable. As one of the leaders of our team, Alex takes great pride in sharing deep, articulate knowledge in a friendly and professional manner. For your next visit, we would love to invite you to join our exclusive "Meet the Family" tour. It is a one-of-a-kind opportunity to meet Pablo Escobar's sister, Gloria Escobar, and gain an even deeper, more personal perspective on this complex history. It was a pleasure hosting you! At Medellin Travels, we create unique experiences, and we look forward to welcoming you back the next time you are in Colombia. Lina Mora Manager at Medellin Travels Instagram: @medellin.travels +57 3128631895

Thank you for the 5-star review and for your high recommendation, Rashun_C. We are delighted to hear that you had an awesome experience on our Private Half-Day Pablo Escobar Godfather Tour in Medellín. At Medellintravels.com, we pride ourselves on providing deeply informative experiences where no stone is left unturned. It is wonderful to know that our guide was on point and delivered the high-quality education and history that we strive for with every guest. Our mission at Medellintravels.com is to ensure that every private tour offers a comprehensive and professional look at the complex history of our city. We truly appreciate you choosing us for your Medellin travels. We look forward to welcoming you back for more professional and insightful experiences with Medellintravels.com in the future. Best regards, Lina from Medellintravels.com

Thank you for your 5-star rating and for recommending this experience, Sidd. We are thrilled to hear that you found the tour amazing and that it met your expectations. At Medellintravels.com, we take great pride in delivering insightful and professional historical tours. It is wonderful to know that Lina was able to share her knowledge and explain the history of the city so clearly. Our priority is to ensure that every guest who books through Medellintravels.com gains a deep and accurate understanding of the incredible transformation of Colombia. We appreciate you choosing us for your Medellin travels and are happy that Lina’s expertise made such a positive impact on your trip. We are committed to maintaining the high standards of service that define our private tours. Thank you again for your kind words, and we look forward to welcoming you back for more professional experiences with Medellintravels.com in the future.

Hello Auston, Wow, thank you! Your review of the Private Half-Day Pablo Escobar Godfather Tour is genuinely moving, and I truly appreciate you taking the time to write such a detailed and generous testimonial. It means the world to me that my passion for Medellín's history and its remarkable transformation resonated with you. My goal in Medellin Travels is always to share not just the facts, but the powerful stories and local insights that give the past its full context, and I'm delighted that you felt it had "so much more meaning than you expected." It was a joy to spend the day with you; you were a fantastic listener, and your thoughtful questions made the conversation flow so easily. Knowing you walked away with a "deep appreciation for the city and its people" is the best takeaway I could ask for. I remember you mentioning your wife and three daughters—I hope you all enjoy the rest of your travels! Maybe next time you're back in Medellín, I'll have the pleasure of showing your family a different side of our amazing city. Best regards, Lina from medellintravels. com @medellin.travels

Here is a reply for the guide's great review, incorporating your business name and focusing on the educational and transformative aspects of the tour. Reply to the Guide's Review Hello, Thank you for your fantastic review! We're thrilled to hear that the Private Half-Day Pablo Escobar Godfather Tour was the "best way to learn about Medellín’s recent history" and that your guide was friendly, informative, and taught you "SO much" in a short time. That positive energy and deep knowledge are exactly what we strive for at Medellin Travels. Our goal is to ensure every traveler not only learns the facts but also gains a true understanding of the remarkable story of how the people of Medellín have overcome their past. We're so glad you had a blast and highly recommend the tour! Warmly, Lina from Medellintravels.com @medellin.travels

Hello, We are responding to your comments about the tour you described. We would like to ask you to send us documentation that proves you took a tour with us, because your user name is very odd and lacks a proper name, also it's not on our list of clients. Normally, when our clients have any issues, they contact us directly before leaving a review. This helps us understand our customer needs or expectations. We want to clarify several points for other travelers so they can get real information about our unique Pablo Escobar tour directly from the source. * The place of Escobar's death. The house where we stop for our customers to see the property and take photos from the vehicle is the same one where he was staying. He tried to escape and was shot down on the roof of the house located in the back. In that area our guests have the option to get out, but it seems like in your case according to your description, you didn't want to get out, perhaps because you had some form of reduced mobility or no desire to explore the area. The original house is located on a main avenue with heavy traffic restrictions, so it's not possible to get out of the car there entirely to prevent accidents and for our customers safety, this is the only way to witness this historic site, neighbors there are very friendly, received tourist daily and even display a large photo of Pablo Escobar for guests to take photos. * Access to La Catedral. La Catedral is a complex that covers the entire mountain La Miel from the lower part of Envigado to the top. The tour includes a 30 to 40-minute vehicle ride to get to the high part of the mountain, during the drive our guests pass by several points used by Pablo and different gates and hidden houses where Pablo Escobar's former prison was located it's a very large mountain and complex not only 1 building. What's included in the tour is exactly what's described: A drive outside the city to the country side, we pass by different viewpoints to see the city and the complex that was the prison of La Catedral. It's important to clarify that the church is NOT included in the tour description and is an option for worshippers when it is open. Also, there is a restriction on visiting the Salto del Ángel waterfall, as the mayor's office has placed safety fences in 4 entrance points to prevent accidents. This area is NOT included in the tour, and the guide even if you pay extra cannot take you there period, since if something were to happen, we would be responsible for your life and safety. To say that the tour is a "scam" because of this is simply incorrect. In Colombia, these types of accusations are taken very seriously and can have legal consequences. * Medellín is a big city. Travel time is an inevitable part of the tour, as the historical sites are spread out. This is a very complete tour that visits four municipalities. The tour's duration with the cathedral can vary from 4 to 5 hours, depending on traffic. The time in the vehicle is used for narration and for the guide to answer questions, making every moment educational. This tour is a historical journey that focuses on the facts and reality of a dark era, not an amusement park. The importance of this tour is that it is narrated by people who lived through that era and were directly affected, even losing family members. Each guide shares personal stories and anecdotes with tourists that they won't find on Netflix or in documentaries. We pride ourselves on offering a very unique experience. Our prices reflect this, we pay high commissions, taxes, and contributions to local nonprofits operating legally and sustainably. We pay our staff well, as they are professionals providing a high level of service. If that's not what you were looking for, there are other types of experiences in Medellín that might be more to your liking and budget. Lina from Medellintravels.com

Ryan regarding your review of our "Private Half-Day Pablo Escobar Godfather Tour," we'd like to address your comments. First, you mentioned poor communication. Our booking system automatically confirms your tour and provides our phone number and email. We also replied to your messages and even answered your calls on a Sunday, during a meeting with another client. It's difficult to see how that constitutes poor communication. You also complained about the vehicle. The tour description specifies that three guests and a guide would be in a "midsize SUV." We provided a new, fully insured electric Kia SUV—a vehicle far more spacious and comfortable than the small sedans commonly used for tours in Colombia. We also find it interesting that you accepted the service, saw the vehicle, and had our contact information, yet you never mentioned any issue until after the tour. Finally, you called the tour itself "underwhelming." Perhaps you were unaware that your tour included a visit to four different municipalities, including a drive to the secluded rural area of Envigado to see the Cathedral Jail, a significant site that many tours skip. We pride ourselves on offering a comprehensive experience. Our prices reflect this, as well as the high commissions, taxes, and contributions we make to local nonprofits to ensure we operate legally and sustainably. We also pay our drivers and guides well, as they are professionals providing a high level of service. Lina Mora manager @medellin.travels Medellintravels.com

Pramod thanks for the great review! We're so happy you had an excellent tour with us. We'll be sure to pass on your kind words to our guide. We take pride in providing professional and knowledgeable guides who are dedicated to making every Medellin tour a memorable experience. We hope to see you again soon on another adventure with Medellin Travels. You can always find our latest tours at medellintravels.com. — Lina from Medellin Travels