Pure drama, have not been picked up as agreed we had to arrange a taxi ourselves, which they were going to pay, so not!!!! We were only informed of all this 45 minutes before the agreed time. Plane would leave 09.00 was 11.00 12.00 finally 13.00 hours.....4 hours waiting at airport no reliable information NOTHING, after 3 hours bottle of water received.... Flight made! van which had to take us back to ship, according to booking details and appointment dropped us in village. Outright outrageous treatment. After our holiday we will hold the booking office liable for this. Highlight of our trip has become a great disappointment.
Dear Traveler, Thank you very much for your message! We apologize for the inconvenience and understand your report. However, I must respond as follows: 1- Through Viator's messaging channel, I sent you two messages on November 16, 15 days before the experience, stating that you must take the charter bus at 7:30 a.m. provided by the cruise ship to Chaco-Paracas, as did all travelers, to begin the experience. This information is in the messages, and I also sent you a photo via WhatsApp. 2- Regarding the flight schedule, there are often delays due to high demand from both Nazca Airport and Pisco Airport. 3- The transportation ended at the door of the charter bus, and you can confirm this information because you ultimately arrived at your cruise ship. Sincerely, GAT
